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Курс от Dubai College of Tourism
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Advanced Guest Experience and Service Leadership in Dubai
Курс от Dubai College of TourismО курсе
Welcome to Advanced Guest Experience and Service Leadership in Dubai. This course is designed for learners who already understand the basics of service and want to elevate their skills to a professional and leadership ready level. You will learn how to design memorable guest journeys, interpret complex needs and use emotional intelligence to guide your interactions. You will explore advanced communication techniques that help you handle sensitive conversations with confidence. You will also discover how service leadership shapes team culture and how Dubai’s focus on innovation and sustainability influences guest expectations. This course helps you step confidently into higher responsibility and prepares you for growth within the hospitality industry.
Навыки, которые вы освоите
LeadershipService ManagementHospitalityService RecoveryTeam Performance ManagementGuest RelationsTeam LeadershipTactfulnessCommunication StrategiesOperationsExperience DesignCustomer experience improvementProfessional DevelopmentJourney MappingHospitality ServicesCustomer ServiceInitiative and LeadershipService DesignCommunicationVerbal Communication Skills
Программа курса
2 модулей · 12 учебных материалов
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Dubai College of Tourism
Преподаватель курса