courseraIT и технологии

Amazon Connect Contact Lens Fundamentals

Курс от Amazon Web Services

Уровень не указан≈ 1.1 чАнглийский

О курсе

With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of Contact Lens. You will explore implementation scenarios and identify the key considerations to uncover trends, sentiment, and conversation characteristics from contact interactions. You will learn how post-contact summaries are used to replace manual notetaking so supervisors can review interactions efficiently.

Навыки, которые вы освоите

Customer experience improvement Customer Insights Trend Analysis Customer Analysis Text Mining Call Center Experience Taking Meeting Minutes System Implementation Customer Service Employee Coaching

Программа курса

1 модулей · 2 учебных материалов

01Amazon Connect Contact Lens Fundamentals2 материалов

Amazon Connect Contact Lens FundamentalsВнешний инструмент Self-Reflective QuizЗадание

Учитесь у экспертов

AWS Instructor

Преподаватель курса