courseraIT и технологии

Amazon Connect Routing Fundamentals

Курс от Amazon Web Services

Начальный≈ 1.1 чАнглийский

О курсе

With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.

Навыки, которые вы освоите

Customer experience improvement Operational Efficiency Service Level Inbound Calls Security Controls Outbound Calls

Программа курса

1 модулей · 2 учебных материалов

01Amazon Connect Routing Fundamentals2 материалов

Amazon Connect Routing FundamentalsЧтение Self-Reflective QuizЗадание

Учитесь у экспертов

AWS Instructor

Преподаватель курса