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Arts and Heritage Management · LearnSpace
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Arts and Heritage Management

Курс от Università Bocconi
Уровень не указан≈ 18.5 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Today cultural institutions are facing important dilemmas in many aspects of their management. Over the past decades, a new figure has emerged that of the art manager. Imagine you went to work every day to connect artists with audiences, vision with reality, and money with a mission. That is what managers in the arts do, they play an essential role in transforming the minds, lives, and communities through creative expression. This course has been conceptualized to address the need of skills and techniques to help professionals and managers in running art and cultural institutions. Learning Objectives There are three objectives to this course. First, we will approach the biggest issue cultural institutions face, the coexistence of managers and curators and giving evidence as to when, how, and why they can get along. Second, we will focus on some contemporary facets on what is means to manage a cultural institution and what cultural managers should expect and be able to face. And lastly, we will provide models and tools to design and implement appropriate courses of action to satisfy customers (visitors and audiences) and build an advantage over the competition. Course Structure The course is divided into six sections. Five sections are dedicated to specific aspects and themes of managing cultural institutions, while the sixth section is dedicated to individual interviews of prominent cultural institution managers on specific topics. The involvement of professionals and managers gives an incredible value to the learning experience of this course. Each module is paired with a quiz and discussion forums to reflect on the variety of the heritage management, its complexity, and the power of the network that we will build together during the course. Successful completion of the quizzes is required for a course certificate as explained in the Grading Policy page. If you love art and want to make an impact in this unique and fantastic sector, this course will support you in understanding the peculiarities of this sector and how to leverage on its tools to make a bigger impact. Look forward to meeting you online! Acknowledgements: Vatican Museums: www.museivaticani.va Cenacolo Vinciano:  www.beniculturali.it/mibac/export/MiBAC/sito-MiBAC/Contenuti/MibacUnif/Eventi/visualizza_asset.html_1283837989.html (ITA) FAI (Fondo Ambiente Italiano): eng.fondoambiente.it MUVE (Fondazione Musei Civici Venezia): www.visitmuve.it The National Trust: www.nationaltrust.org.uk The Archeological Site of Paestum: www.museopaestum.beniculturali.it whc.unesco.org/en/list/842 Museo dell'Opera del Duomo (Florence): www.museumflorence.com Museo del Violino: www.museodelviolino.org _________________________________ Disclaimer - Since some of the videos are conducted with those whose native language is not English, we have decided to sometimes preserve their more emphatic speech to keep a tighter match between the audio and subtitles.

Навыки, которые вы освоите

BrandingConsumer BehaviourBrand ManagementBrand StrategyTarget AudienceFundraisingCustomer EngagementMarketingBrand LoyaltyData StrategyLeadership and ManagementValue PropositionsCustomer experience strategy (CX)Data-Driven Decision-MakingBusiness Management

Программа курса

6 модулей · 83 учебных материалов

01CURATORSHIP Vs. MANAGEMENT21 материалов

COURSE INTRODUCTION

Course OverviewВидеоGrading PolicyЧтениеAdditional Readings and LinksЧтениеContents and Interviews MapЧтение

Учитесь у экспертов

Andrea Rurale

Director

Arts and Heritage Management
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Обучение на Coursera

≈ 18.5 ч

6 модулей

Язык: Английский

Субтитры: Арабский, Французский, Бенгальский, Украинский, Китайский (Китай), Греческий, Итальянский, Бразильский португальский, Вьетнамский, Нидерландский, Корейский, Немецкий, Пушту, Урду, Русский, Тайский, Индонезийский, Шведский, Турецкий, Азербайджанский, Испанский, Дари, Хинди, Японский, Казахский, Венгерский, Польский

Часть программы вашего университета
Ready, Steady, Go!Обсуждение
The #BocconiArtsGram ProjectЧтение

STUDY MATERIAL

Slide set WEEK 1Чтение

LECTURES | SESSION 1 Managing the Heritage: an Introduction

1.1 Heritage Management: An IntroductionВидео1.2 Heritage Definition: The Role of UNESCO in Defining Tangible HeritageВидео1.3 Heritage Definition: The Role of UNESCO in Defining Intangible HeritageВидео1.4 What is Art Management?ВидеоManagement and Innovation: What happens in the archeological sites?Обсуждение

REVIEW SESSION 1

Information About QuizzesЧтениеQuiz WEEK 1 - SESSION 1Задание

LECTURES | SESSION 2 Art Management and the Market

1.5 The Artist, Institution, and ConsumerВидео1.6 The Benefit of Art ConsumptionВидео1.7 Service Management to Support Cultural Consumption (Part 1)Видео1.8 Service Management to Support Cultural Consumption (Part 2)Видео1.9 Wrap UpВидео

REVIEW SESSION 2

Quiz WEEK 1 - SESSION 2ЗаданиеUNESCO and Heritage Management Взаимная проверка
02HERITAGE AND THE MARKETPLACE: A DELICATE EQUILIBRIUM11 материалов

STUDY MATERIAL

Slide Set WEEK 2Чтение

LECTURES | SESSION 1 Managing the Arts: Quality and Value

2.1 An Introduction to the DualismВидео2.2 Product Orientation vs. Market OrientationВидео2.3 The Concept of QualityВидео2.4 Customer Value and Value PropositionВидео

REVIEW SESSION 1

Quiz WEEK 2 - SESSION 1Задание

LECTURES | SESSION 2 Strategic Management in the Arts

2.5 Building Visitors’ ParticipationВидеоAAA. Ideas wanted!Обсуждение2.6 Targeting and SegmentingВидео2.7 Wrap UpВидео

REVIEW SESSION 2

Quiz WEEK 2 - SESSION 2Задание
03EMOTIONS Vs. RATIOS: HEDONIC CONSUMPTION AND THE ROLE OF EXPERIENCE10 материалов

STUDY MATERIAL

Slide Set WEEK 3Чтение

LECTURES

3.1 Introduction to Experience ConsumptionВидео3.2 The Consumer Buying Decision ProcessВидео3.3 Consumer Immersion in Heritage ContextsВидео3.4 The Role of Ambience and Environment on Consumer BehaviorВидео3.5 Co-Creating Experiences and Levers for Experience InnovationВидео3.6 Wrap UpВидеоShare your experience!Обсуждение

REVIEW

Quiz WEEK 3Задание

INSTAGRAM

The #BocconiArtsGram ProjectЧтение
04BRANDING HERITAGE TO BUILD LOYALTY11 материалов

STUDY MATERIAL

Slide Set WEEK 4Чтение

LECTURES

4.1 Introduction to BrandВидео4.2 Capitalizing Brand IdentityВидеоTalking about the importance of branding...Обсуждение4.3 The Dynamic Model of Customer LoyaltyВидео4.4 Branding PlacesВидеоAre you a loyal customer?ОбсуждениеCity of Hamburg MapЧтение4.5 Wrap UpВидео

REVIEW

Quiz WEEK 4ЗаданиеPlace brandingВзаимная проверка
05THE NUMBERS HERITAGE NEEDS TO GROW 13 материалов

STUDY MATERIAL

Slide Set WEEK 5Чтение

LECTURES | SESSION 1 Attracting Visitors and Funds

5.1 Introduction to Performance MeasurementВидео5.2 #Satisfaction: The Evaluation of Cultural Experience and the Gap ModelВидео5.3 #CRM: Expanding Heritage Audience through Visitors' ResearchВидеоThe power of data!Обсуждение5.4 #funding. Fundraising for Culture: Attracting Donors and Raising FundsВидео5.5 #NPS: Net Promoter ScoreВидеоThink like a donor.Обсуждение

REVIEW SESSION 1

Quiz WEEK 5 - SESSION 1Задание

LECTURES | SESSION 2 Measuring Impacts

5.6 #valuechain: Social and Economic Impact of Heritage FundingВидео5.7 #SocialEngagement: Exploiting Digital TransformationВидео5.8 Wrap UpВидео

REVIEW SESSION 2

Quiz WEEK 5 - SESSION 2Задание
06MEET THE MANAGERS17 материалов

FINAL REVIEW

FINAL QUIZЗадание

INTERVIEWS WITH THE EXPERTS

6.1 Meet the managersВидео6.2 Reliving the Past in the Present | Archeological Site of Paestum - Gabriel Zuchtriegel, DirectorВидео6.3 An Example of Virtuosity | Fondazione Musei Civici Venezia - Mattia Agnetti, General SecretaryВидео6.4A FAI Contemporary Art and Collection | Villa Litta Panza - Anna Bernardini, DirectorВидео6.4B FAI Fundraising and International Networks | Villa Necchi Campiglio - Alessandra Varisco, International Fundraising ManagerВидео6.4C FAI Fundraising and CRM - Patrice Simonnet, Head of Individual FundraisingВидео6.5 Research and Promotion as Key Vector for Success | Cenacolo Vinciano - Chiara Rostagno, DirectorВидео6.6 - Vatican Museums - Barbara Jatta, DirectorВидео6.6A Vatican Museums - Antonio Paolucci, Former DirectorВидео6.6B Vatican Museums - Rosangela Mancusi, Head of Multimedia and Web OfficeВидео6.6C Vatican Museums - Anastasia Biller, Head of the Office of Public Relations and ServicesВидео6.6D Vatican Museums - Luca della Giovampaola, Head of Technology SupportВидео6.6E Vatican Museums - Diego Ortuso, Head of Museum Security StaffВидео6.7 Museo dell' Opera del Duomo (Florence) - Fr. Timothy Verdon, DirectorВидео6.8 National Trust - Simon Murray, Senior DirectorВидеоWhat's the social and economic impact of culture?Обсуждение