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Курс от Amazon Web Services
courseraIT и технологии
Amazon Connect: Creating & Managing Amazon Connect Instances
Курс от Amazon Web ServicesО курсе
Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency. This course guides you through how to set up an Amazon Connect contact center that can scale to support millions of customers.
Навыки, которые вы освоите
ScalabilityOperational EfficiencyPerformance AnalysisNetwork RoutingCost ReductionSystem ConfigurationCustomer Communications ManagementCustomer experience improvementCloud ManagementCall Center ExperienceInbound CallsReal Time DataCustomer ServiceAmazon Web ServicesCost ControlCost ContainmentSystem ImplementationTelephone Skills
Программа курса
1 модулей · 2 учебных материалов
01Amazon Connect: Creating and Managing Amazon Connect Instances2 материалов
Amazon Connect: Creating and Managing Amazon Connect Instances
Amazon Connect: Creating and Managing Amazon Connect InstancesВнешний инструментSelf-Reflective QuizЗаданиеУчитесь у экспертов
AWS Instructor
Преподаватель курса