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Курс от Amazon Web Services
courseraIT и технологии
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Курс от Amazon Web ServicesО курсе
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Навыки, которые вы освоите
Программа курса
1 модулей · 2 учебных материалов
01Introduction to Amazon Connect and the Connect Control Panel (CCP)2 материалов
Introduction to Amazon Connect and the Connect Control Panel (CCP)
Introduction to Amazon Connect and the Connect Control Panel (CCP)Внешний инструментSelf-Reflective QuizЗаданиеУчитесь у экспертов
AWS Instructor
Преподаватель курса