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Building Virtual Relationships and Buyer Engagement · LearnSpace
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Building Virtual Relationships and Buyer Engagement

Курс от LearnQuest
Начальный≈ 4.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Master the essential skills for developing deep, trust-rich relationships in virtual sales environments. This course provides actionable strategies to present yourself with authority online, drive engagement with diverse buyers in India and the USA, and build rapport in multicultural settings. You’ll learn to read non-verbal cues over video, deliver compelling virtual first impressions, and sustain buyer interest from the first touch to late-stage discussions. By the end, you will confidently command virtual rooms and consistently deliver standout sales experiences.

Навыки, которые вы освоите

TrustworthinessMeeting FacilitationDrive EngagementVerbal Communication SkillsCustomer EngagementRapport BuildingRelationship BuildingExecutive PresenceDigital Brand StrategyNon-Verbal CommunicationSelling TechniquesBrandingGlobal MarketingVirtual EnvironmentSalesStakeholder EngagementInside SalesDriving engagementWeb Presence

Программа курса

3 модулей · 43 учебных материалов

01Digital Presence and Professional Branding15 материалов

Let's Get Started

Welcome to Virtual Relationships & Buyer EngagementВидеоDigital Presence and Professional BrandingВидеоLevel-Set with CoachDIALOGUE

Optimize Digital Sales Profiles

Craft differentiated LinkedIn profilesВидео

Учитесь у экспертов

LearnQuest Network

Преподаватель курса

Building Virtual Relationships and Buyer Engagement
В каталоге вашей программы

Инвестируйте в себя

Новые знания — в удобное для вас время.

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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 4.6 ч

3 модулей

Язык: Английский

Часть программы вашего университета
Action Story: When Your LinkedIn Profile Loses the SaleЧтение
Tailor video introductions for cross-border audiencesВидео
Localize online presence for English, Hindi, and Spanish-speaking clientelesВидео
Optimize Digital Sales ProfilesЗадание

Virtual First Impressions and Trust Signals

Use professional backdrops and lightingВидеоEmbed social proof and digital testimonials inside live sales callsВидеоOvercome initial skepticism with upfront value proposalsВидеоTrust SignalsDIALOGUE

Put it in Action: Digital Presence and Professional Branding

Role-Play: Senior Sales Enablement CoachDIALOGUEDigital Presence and Professional BrandingЗаданиеFrom Presence to ConnectionВидео
02Rapport and Emotional Connection, Virtually14 материалов

Let's Get Started

Rapport and Emotional Connection, VirtuallyВидео

Build Rapport Over Video and Messaging

Initiate rapport-building conversationsВидеоAction Story: When Your Client Stops RespondingЧтениеApplying small talk techniques for cross-cultural engagementВидеоCustomize greeting and ice-breaker sequencesВидеоCoursera generated quizЗаданиеExpert Insights: Core Sales Techniques and Customer EngagementВидео

Read and Respond to Digital Body Language

Decipher micro-expressions and audio cues over Zoom/Teams callsВидеоAdjust message timing and delivery based on real-time buyer engagement dataВидеоUse interactive elements to increase buy-inВидеоDigital Body LanguageDIALOGUERead and Respond to Digital Body LanguageЗадание

Put it in Action: Rapport and Emotional Connection, Virtually

Role-Play: Regional Sales Director (Client Representative)DIALOGUERapport and Emotional Connection, VirtuallyЗадание
03Sustained Engagement in Virtual Sales Cycles14 материалов

Let's Get Started

Sustained Engagement in Virtual Sales CyclesВидео

Dynamic Engagement Tools for Virtual Selling

Integrate interactive presentations and whiteboarding appsВидеоAction Story: When the Room Goes SilentЧтениеSchedule multi-stakeholder sessions to maximize decision-maker involvementВидеоMitigate disengagement signsВидеоDynamic Engagement Tools for Virtual SellingЗадание

Managing Multi-Party and High-Stakes Virtual Meetings

Coordinate diverse, geographically dispersed buying teams with agile agenda designВидеоNavigate stakeholder politics with structured discussion facilitation.ВидеоPrevent and recover from Zoom/Teams fatigue with targeted meeting brevity strategies.ВидеоLeading Multi-Stakeholder Virtual MeetingsDIALOGUE

Put it in Action: Sustained Engagement in Virtual Sales Cycles

Expert Insights: SalesВидеоRole play: Global Procurement Director DIALOGUESustained Engagement in Virtual Sales CyclesЗаданиеFrom Engagement to SellingВидео