К содержимому
learnspaceYOUR NEXT CHAPTER
ПРОСТРАНСТВО ОБУЧЕНИЯ
ГлавнаяКаталог курсовМоё обучениеCoursera

Знания без границ

Учитесь у лучших университетов и компаний мира.

Открыть Coursera
Интеграция
Пространство университета
Моё пространствоСтраница курса
↵
ЯЛичный кабинетСтудент
© 2026 LearnSpaceКаждый день — возможность узнать больше.Помощь
Business Process Engineering Part 1 · LearnSpace
Назад в каталог
courseraIT и технологии

Business Process Engineering Part 1

Курс от Northeastern University
Уровень не указан≈ 16.1 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Addresses the question of how to understand and specify the flow of work responsibility and movement of information throughout the enterprise. For businesses to maximize the benefits of technology, they must transform their ad-hoc and often poorly defined ways of doing things to formal business processes. Analyzes the specification and implementation of complex information systems that integrate well into core business operations. Offers students an opportunity to learn how to use agile process specification techniques, dynamic process execution, and real-time measurement and reporting to support continuous business improvement and change. Part 1 of 2.

Навыки, которые вы освоите

Process AnalysisProcess MappingDesign ThinkingBusiness Process ImprovementRequirements ElicitationBusiness Process ManagementBusiness AnalysisBusiness Systems AnalysisBusiness TransformationBusiness RequirementsProcess DesignBusiness ProcessProcess Flow DiagramsProcess Improvement and OptimizationBusiness Workflow AnalysisProcess ManagementOperational AnalysisBusiness Process ModelingPerformance ImprovementBusiness Process Reengineering

Программа курса

7 модулей · 157 учебных материалов

01Thriving in the Digital Age18 материалов

Getting Started

Welcome to Business Process EngineeringЧтениеCourse OverviewВидеоFaculty BioВидеоSyllabus–Business Process Engineering Part 1Чтение

Учитесь у экспертов

Shannon Pettiford

Associate Professor

Business Process Engineering Part 1
В каталоге вашей программы

Инвестируйте в себя

Новые знания — в удобное для вас время.

Начать на Coursera

Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 16.1 ч

7 модулей

Язык: Английский

Часть программы вашего университета
Academic IntegrityЧтение

Lesson 1: What is Business Agility?

What is Business Agility?ЧтениеBusiness Agility ReadingsЧтениеHistorical Context ЧтениеWhy Do Organizations Struggle? Чтение

Lesson 2: Understanding Organizational Operating System

Understanding Organizational Operating SystemsЧтениеOrganizational InefficienciesЧтениеOrganizational System EvolutionВидеоTop 10 IT Tech for 2023 ЧтениеBusiness Organizational Structure OverviewЧтение

Lesson 3: Overview of Business Agility Competencies

Competencies of Business Agility OverviewЧтениеPodcast by SAFe on Business Agility ЧтениеCompetencies of Business AgilityЧтениеModule 1- Assess Your Learning: Agile Product DeliveryЗадание
02Business Process Mapping in the Digital Age13 материалов

Lesson 1: Introduction to Business Process Management

Advanced Business Process ManagementЧтениеWhat is the Relationship Between Business Process Management and Technology?ЧтениеBusiness Process ManagementВидеоBrief History of Business Process MappingЧтениеEvolution of BPMЧтениеBPM Advantages and ConsiderationsЧтениеThe Iceberg SyndromeЧтениеModule 2 - Assess Your Learning: Business Process ManagementЗадание

Lesson 2: Process-Focused Business Transformation House

Process Focused Business Transformation HouseЧтениеExploring “Reality” ЧтениеUnderstanding BPMЧтениеBusiness Process Mapping Resources and MediaЧтениеModule 2 - Assess Your Learning: Process-Focused Business Transformation HouseЗадание
03Business Analysis Framework33 материалов

Lesson 1: Introduction to Business Analysis (BA) Plan and Components

Overview of Business Analysis in Project Management​ ЧтениеImportance of a Well-Defined BA Plan​ ЧтениеKey Components of a Comprehensive Business Analysis PlanЧтениеWhy Is Having a Plan Important to How an Engineer Approaches Work?​ЧтениеModule 3 - Assess Your Learning: BA Plan and ComponentsЗадание

Lesson 2: Elicitation Plan and Techniques

Understanding Elicitation in Business Analysis​ЧтениеCrafting an Effective Elicitation Plan​ЧтениеIn-Depth Exploration of Elicitation Techniques​ЧтениеElicitation Considerations​ЧтениеElicitation Considerations​ - Part 2ЧтениеBoston Marathon Project: Elicitation Techniques and Requirement PrioritizationЗаданиеModule 3 - Assess Your Learning: ElicitationЗадание

Lesson 3: Modeling in Business Analysis

​Successful Implementation of Requirements Traceability​ЧтениеTypes of Models in Business Analysis: Textual ModelingЧтениеTypes of Models in Business Analysis: Graphical ModelingЧтениеTechniques for Prioritizing RequirementsЧтениеModule 3 - Assess Your Learning: Identifying and Prioritizing RequirementsЗадание

Lesson 4: The Role of Business Analysis (BA) in the Project Lifecycle

BA's Contribution to Project Success​​ЧтениеDocument Roles, Project System, and Project StateЧтениеIntegration of BA Activities in the Project Management LifecycleЧтениеNavigating Complexities in BusinessВидеоNavigating Complexity: An OverviewЧтениеCollaborative Workshop: Mapping BA Activities to Project PhasesЧтение

Lesson 5: Processing Mapping

Process Mapping ЧтениеUnderstanding the Basics of Process Mapping ​ЧтениеShapes Used in Process Mapping​ЧтениеCreating a Relationship MapЧтениеCreating the Cross-Functional Process Map​ЧтениеProcess Map ExampleЧтение

Lesson 6: Understanding SWOT and Gap Analysis

SWOT AnalysisЧтениеUnderstanding Gap AnalysisЧтениеFeasibility Considerations in Project PlanningЧтениеCrafting Your Story: Unveiling the Essence of the Issue​Чтение
04Stakeholder Analysis24 материалов

Lesson 1: Data Collection Technique

Agile Modeling: Navigating Fluidity in Project DesignЧтениеWireframesЧтениеUnlocking the Value of Personas in User-Centered Design​ЧтениеPersona Sample: Emily, the Tech-Savvy FreelancerЧтениеModule 4 - Assess Your Learning: Data Collection Techniques Задание

Lesson 2: Information Radiators

Unlocking Visibility: The Significance of Information Radiators in AgileЧтениеKey Components of Agile Information RadiatorsЧтениеDistinguishing Information Radiators From Project UpdatesЧтениеModule 4 - Assess Your Learning: Information RadiatorsЗадание

Lesson 3: Collaboration

Unlocking the Power of Collaboration: Exploring the Benefits Чтение

Lesson 4: Documenting Process Steps, Inputs, Outputs, and Dependencies

Crafting an Agile Charter: Navigating Uncertainty With ClarityЧтениеElements of an Agile Project Charter: Navigating the Agile Landscape​Чтение

Lesson 5: Elevator Statements

Elevator StatementsВидеоElements of Elevator Statements: Articulating Project Essentials With PrecisionЧтениеModule 4 - Assess Your Learning: Agile ChartersЗадание

Lesson 6: Multiparty Interest-Based Stakeholder Management

Stakeholder Analysis ВидеоStakeholder Engagement and Analysis: Navigating the Tapestry of CollaborationЧтениеNavigating the Agile Landscape: Educating and Addressing Stakeholder Concerns​ ЧтениеUnderstanding Stakeholder Concerns in Agile Adoption: A Varied Landscape​ ЧтениеUnlocking the Value: Benefits of Keeping Stakeholders Engaged​ЧтениеPrinciples of Stakeholder Engagement: Nurturing Collaborative SuccessЧтение
05Process Mapping Methodologies and Approaches18 материалов

Lesson 1: Process Mapping Methodologies and Approaches

Unlocking Insights Through Visualizations in Business AnalysisЧтениеAn Overview to Process Mapping Methodologies, Approaches, and TechniquesЧтениеThe Goals of Effective Data VisualizationЧтениеA Guide to Interpreting DiagramsЧтениеModule 5 - Assess Your Learning: Process Mapping Goals and ApproachesЗадание

Lesson 2: Process Mapping Fundamentals

Process Mapping ConsiderationsВидеоThe Core QuestionsЧтениеConceptual vs. Data-Driven DiagramsЧтениеNavigating Declarative and Exploratory DimensionsЧтение

Lesson 3: Process Mapping Techniques and Tools

A Guide to Selecting Chart Diagrams - Part 1ЧтениеA Guide to Selecting Chart Diagrams - Part 2ЧтениеIntroduction to Process Mapping Techniques and Their ApplicationsВидеоProcess Mapping VideosЧтениеThe Art of Visual CommunicationЧтениеDesigning an Effective Swimlane DiagramЧтение
06Process Analysis19 материалов

Lesson 1: Understanding Process Inefficiencies and Bottlenecks

The Challenges of Advancing Automation: Navigating the Complexities of Digital TransformationЧтениеThe Outsourcing Paradox and Dependency DilemmasЧтениеThe Pitfalls of Over-Reliance on Automation in Problem SolvingЧтениеModule 6 - Assess Your Learning: Challenges in AutomationЗаданиеChallenges of Automation in Business OperationsЧтениеThe Plateau of Initial Automation GainsЧтениеThe Pitfalls of Misguided Automation: Understanding the Core IssuesЧтениеThe Paradox of Automation AccelerationЧтениеPredominance of Technology-Centric Approaches in System ReplacementsЧтениеModule 6 - Assess Your Learning: Automation in BusinessesЗадание

Lesson 2: Root Cause Analysis Techniques and Problem-Solving Methodologies

Establishing an Environment for Strategy ExecutionЧтениеThe Critical Role of Business Capabilities in Executing a Business Operating Model (BOM)ЧтениеThe Synergy of Strategy, Vision, and BPM in Achieving Organizational SuccessЧтениеThe 7FE Framework: A Comprehensive Approach to Business Process ManagementЧтениеNavigating the 7FE Framework: A Strategic Approach to BPM ImplementationЧтениеThe Pillars of Successful Business Process Management: Project Management, People Change Management, and LeadershipЧтение
07Design Thinking32 материалов

Lesson 1: Navigating the World of Design Thinking

Understanding the Design Thinking ProcessЧтениеThe Human-Centric and Risk-Reducing Advantages of Design ThinkingЧтениеThe Explainer: Design ThinkingЧтениеThe Design Thinking Process: Balancing Divergent and Convergent ThinkingЧтениеModule 7 - Assess Your Learning: Design Thinking ProcessЗаданиеTechniques for Understanding StakeholdersЧтение

Lesson 2: Understanding Your Customers with Empathy Maps

Empathy MapsВидеоEmpathy MapЧтениеFraming Problems With "How Might We..."ЧтениеGuiding Innovation and CreativityЧтение

Lesson 3: Framing Problems Through Point of View (POV)

Point of View (POV)ЧтениеThe Essence of the Problem: Working to UnderstandЧтениеThe Key to a Good Solution: A Good Problem StatementЧтениеThe Value of Point of View (POV) in Problem-SolvingЧтениеThe Power of Point of View (POV) in Problem SolvingЧтениеModule 7 - Assess Your Learning: Identify a Problem Statement for a Real-World IssueЗадание

Lesson 4: Exploring Powerful Problem-Solving Tools: The Nine-Window Tool, Daisy Map, Venn Diagram, Mind Map, Cluster Analysis, and Customer Journey Map

Visual and Analytical ToolsЧтениеUnderstanding the User's Needs with Empathy and ClarityЧтениеUser StoriesЧтение

Lesson 5: Finding the Design Challenge: Framing With "How Might We" Questions

Defining the Right Design ChallengeЧтениеBest Practices in Ideation: Unlocking Creativity to Solve Design ChallengesЧтениеIdeation Rules: Guiding the Creative SandboxЧтениеIdeating Thoughts: Cultivating Creativity and InnovationЧтениеIdeating Techniques: Tools for Creative ExplorationЧтениеIdea Generation Techniques: Nurturing a Wealth of Creative InsightsЧтение

Lesson 6: Evaluating Solutions—Convergent: Streamlining the Path to Success

The Process of Evaluating and Selecting SolutionsЧтениеDeveloping the Prototype: Transforming Ideas into Tangible RealityЧтениеTesting Your Prototype: A Comprehensive GuideЧтениеShopping Cart Design ProcessЧтениеModule 7 - Assess Your Learning: Design Thinking Process—From Evaluation to Prototyping and TestingЗаданиеModule SummaryЧтение

Course Wrap-Up

Congratulations! Чтение
Enhancing Workshop Effectiveness: Recommendations for Success​Чтение
Unlocking the Essence of Stakeholder Engagement and Agile Practices: A Comprehensive Summary​Чтение
Agile Collaboration With Stakeholders Чтение
Enhancing Value Through Swimlane DiagramsЧтение
Using Swimlane Diagrams VideoЧтение
Module 5 - Assess Your Learning: Process MappingЗадание
Module 6 - Assess Your Learning: Process Scenario: Inventory Management at FastTrackЗадание
Ishikawa or Fishbone AnalysisВидео
Conclusion: Enhancing Business Efficiency Through Effective Process ManagementЧтение