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Business Process Modeling, Analysis, and Improvement · LearnSpace
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Business Process Modeling, Analysis, and Improvement

Курс от SkillUp
Начальный≈ 13.5 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Poor management practices cost the global economy $8.8 trillion, or about 9% of world GDP! (Gallup) This course builds job-ready skills in business process modeling, analysis, and improvement that businesses desperately need; no prior experience required. Designed for professionals and aspiring managers, this course builds your practical knowledge of how Lean, Six Sigma, and systems thinking can analyze and enhance how work gets done. Through activities such as podcasts and AI-enabled role-plays, you will model and map processes, identify inefficiencies, and apply proven methods to improve performance, communication, and collaboration across teams. Plus, through real-world scenarios and a final project, you’ll design and document a complete business process model and narrative. By the end, you’ll be ready to contribute to process improvement initiatives and pursue certifications such as CompTIA Project+, ASQ CQIA, or AIGPE Process Mapping Specialist. Enroll today to strengthen your analytical skills and accelerate your career in business analysis and operations management.

Навыки, которые вы освоите

Business Process ModelingSystems ThinkingProcess MappingLean MethodologiesProcess ImprovementProcess AnalysisSix Sigma MethodologyBusiness Process ManagementGenerative AIPrioritizationProcess DesignBusiness Process ImprovementLean Six SigmaDataflowAgile MethodologyChange ManagementMatrix ManagementProcess Flow DiagramsStakeholder AnalysisQuality Improvement

Программа курса

5 модулей · 79 учебных материалов

01Process Modeling Fundamentals19 материалов

Welcome to the Course

Course IntroductionВидеоCourse OverviewЧтениеReading: Helpful Tips for Course CompletionPLUGIN

Introduction to Process Modeling

Introduction to Business Analysis and Process ModelingВидео

Учитесь у экспертов

Daniel C. Yeomans

Project Management Subject Matter Expert

SkillUp

Преподаватель курса

Business Process Modeling, Analysis, and Improvement
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 13.5 ч

5 модулей

Язык: Английский

Субтитры: Арабский, Французский, Итальянский, Корейский, Пушту, Индонезийский, Испанский, Дари, Японский

Часть программы вашего университета
Business Context and Drivers for ModelingВидео
Overview of Frameworks and TechniquesВидео
Reading: Process Modeling ChecklistPLUGIN
Lab: Analyze Business Needs and Gaps in a Business SolutionPLUGIN
Practice Quiz: Introduction to Process ModelingЗадание

Process Modeling Methods and Tools

Stakeholder Perspectives in ModelingВидеоIntroduction to Use CasesВидеоUse Case Diagrams, Scenarios, and RelationshipsВидеоPodcast: Connecting Use Cases to ProcessesPLUGINReading: Common Notations and Tools for Process ModelingPLUGINChoosing the Right Process Modeling ToolsВидеоLab: Create a Use Case DiagramPLUGINPractice Quiz: Process Modeling Methods and ToolsЗадание

Module Summary and Assessment

Activity: Podcast: Recap: Process Modeling FundamentalsPLUGINGraded Quiz: Process Modeling FundamentalsЗадание
02Business Process Mapping Techniques15 материалов

Introduction to Process Mapping

Creating Process Maps and FlowchartsВидеоPodcast: The Process Mapping ProcessPLUGINReading: Process Mapping Cheat SheetPLUGINProcess Mapping Techniques for Complex ProcessesВидеоAdvanced BPMN Techniques and SwimLane DiagramsВидеоReading: Process Mapping ToolsPLUGINLab: Create a Flowchart for Order ManagementPLUGINPractice Quiz: Introduction to Process MappingЗадание

Process Narratives, SIPOC, and FURPS

Process NarrativesВидеоSIPOC AnalysisВидеоSIPOCDIALOGUEPodcast: FURPS AnalysisPLUGINPractice Quiz: Process Narratives, SIPOC, and FURPSЗадание

Module Summary and Assessment

Podcast: Recap: Business Process Mapping TechniquesPLUGINGraded Quiz: Business Process Mapping TechniquesЗадание
03Business Process Improvement and AI16 материалов

Introduction to Process Optimization

Introduction to Process ImprovementВидеоProcess OptimizationВидеоImplementing Process AutomationВидеоReengineering Business ProcessesВидеоEvaluating and Prioritizing ImprovementsВидеоLab: Identify Inefficiencies and Improvement Opportunities in an Existing ProcessPLUGINPractice Quiz: Introduction to Process OptimizationЗадание

Process Improvement and AI

Leveraging GenAI in Process ModelingВидеоReading: AI-Assisted Visualization Tools and Example PromptsPLUGINActivity Based CostingВидеоLab: Activity Based CostingPLUGINCost Analysis in Order FulfillmentDIALOGUEReading: AI Prompt Cheat Sheet: Modeling, Mapping, and Process ImprovementPLUGIN

Module Summary and Assessment

Podcast: Business Process Improvement and AIPLUGINGraded Quiz: Business Process Improvement and AIЗадание
04Systems Thinking, Lean, and Six Sigma21 материалов

Systems Thinking for Sustainable Improvement

Introduction to Systems ThinkingВидеоSystems Thinking PrinciplesВидеоAvoiding Sub-OptimizationВидеоReading: Systems Thinking in OrganizationsPLUGINDesigning System-Wide SolutionsВидеоImplementation PlanningВидеоReading: Change Implementation GuidePLUGINSustaining ImprovementsВидеоLab: Sustaining the Gain: Dispatch Routing SoftwarePLUGINPractice Quiz: Systems Thinking for Sustainable ImprovementЗадание

Lean Principles and Six Sigma Fundamentals

Introduction to Lean ThinkingВидеоEight Wastes in Business ProcessesВидеоValue Stream MappingВидеоReading: Lean Six Sigma Quick Reference GuidePLUGINPodcast: DMAIC Methodology OverviewPLUGINReading: DMAIC Cheat SheetPLUGIN

Module Summary and Assessment

Activity: Podcast: Recap: Systems Thinking, Lean, and Six SigmaPLUGINGraded Quiz: Systems Thinking, Lean, and Six SigmaЗадание
05Final Project, Final Quiz, and Course Wrap-Up8 материалов

Final Project and Assessment

Final Project: Develop a Process Map and NarrativePLUGINFinal Submission: Develop a Process and Narrative Based on a Use CaseВнешний инструментFinal Quiz: Business Process Modeling and Analysis for Non-PMsЗадание

Course Wrap-Up

Course Wrap-UpВидеоCourse GlossaryPLUGINCongratulations and Next StepsЧтениеTeam and AcknowledgmentsЧтениеReading: Potential CertificationsPLUGIN
Practice Quiz: Process Improvement and AIЗадание
Statistical Process ControlВидео
Transportation Dispatch OfficeDIALOGUE
Practice Quiz: Lean Principles and Six Sigma FundamentalsЗадание