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Coach and Develop High-Performing Teams · LearnSpace
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Coach and Develop High-Performing Teams

Курс от Board Infinity
Начальный≈ 25.7 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Strong teams are not built through supervision alone—they are built through intentional coaching, effective feedback, structured performance conversations, and continuous people development. In this course, you will learn how to coach employees for growth, conduct meaningful development discussions, manage underperformance with confidence, and create a team culture that drives accountability, motivation, and measurable improvement. By the end of this course, you will be able to choose the right leadership approach between coaching, managing, and mentoring; deliver structured feedback using proven workplace frameworks; conduct goal-oriented coaching conversations using the GROW model; and convert performance reviews into actionable development plans. You will also learn how to diagnose performance issues, handle emotionally difficult conversations, build practical improvement plans, and use everyday feedback, recognition, and delegation techniques to sustain high-performing teams. Designed with real workplace scenarios, templates, and coaching simulations, this course gives supervisors and managers immediately applicable tools to become stronger people leaders.

Навыки, которые вы освоите

CoachingConstructive FeedbackRecognizing OthersPerformance ReviewDelegation SkillsEmployee Performance ManagementPerformance AppraisalMotivational SkillsDe-escalation TechniquesPeople DevelopmentSupervisionHuman ResourcesTeam Performance ManagementTeam BuildingEmployee CoachingMentorshipTeam LeadershipPerformance ManagementTeam MotivationPerformance Improvement

Программа курса

4 модулей · 142 учебных материалов

01Foundations of Coaching and Feedback32 материалов

Coaching vs. Managing vs. Mentoring

What Makes Coaching Different? Goals, Roles & Mindsets ВидеоMindset Shift Required for CoachingВидеоCoaching vs. Managing vs. Mentoring: When to Use EachВидеоMindset Lens and When To Use EachВидео

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Board Infinity

Instructor

Coach and Develop High-Performing Teams
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Обучение на Coursera

≈ 25.7 ч

4 модулей

Язык: Английский

Часть программы вашего университета
Matching the Approach to Employee Needs & SituationsВидео
Matching the Approach to Employee Needs & Situations - Part 2Видео
Matching the Approach to Employee Needs & Situations - Part 3Видео
GlossaryЧтение
Read more about Coaching, Mentoring, and Key DifferencesЧтение
Choosing the Right Supervisory Approach: Coach, Mentor, or Manage?DIALOGUE
Practice Quiz: Coaching vs. Managing vs. MentoringЗадание

Feedback Frameworks

Principles of Effective Feedback: Clarity, Timeliness, Neutrality ВидеоCombine All Three PrinciplesВидеоConstructing Feedback - SBII, COIN and AID & More ВидеоSBII, COIN and AID - ComparisonВидеоPutting It All Together- SBII, COIN and AIDВидеоEvaluating Real Feedback Examples for Impact ВидеоRewrite PracticeВидеоRead more about Principles, Models, and Techniques for Effective FeedbackЧтениеPractice Quiz: Feedback FrameworksЗадание

Coaching Mindset

The Coaching Mindset: Curiosity, Ownership & Growth ВидеоCoaching Mindset Vs Manager MindsetВидеоAsking Open, Reflective & Forward-Looking QuestionsВидеоWeak vs Strong QuestioningВидеоStructuring the Opening of a Coaching Conversation ВидеоHow to Open Coaching Conversations ВидеоRead more about Developing a Coaching Mindset, Curiosity, and Emotional IntelligenceЧтениеChoosing the Right Supervisory Approach: Adapting with Feedback and Coaching IntentDIALOGUECoaching Mindset SimulatorPLUGINPractice Quiz: Coaching MindsetЗаданиеGraded Quiz: Foundations of Coaching and FeedbackЗаданиеQuick Course Check-InPLUGIN
02Structuring Performance and Development Conversations38 материалов

GROW Model

Overview of GROW: Goal, Reality, Options, WillВидеоThe 4 Stages of GrowВидеоApplying Each Step to Real Employee ScenariosВидеоBest Practices to SuccessВидеоDesigning High-Quality Questions for Each Stage ВидеоQuestions for Each StageВидеоPower Phrases for Coaching QuestionsВидеоRead more about Structuring Coaching with the GROW ModelЧтениеPractice Quiz: GROW ModelЗадание

Development Planning

Turning Feedback into Development Objectives ВидеоExamples: Turning Feedback into Development ObjectivesВидеоKey TakeawayВидеоStructuring Individual Development Plans (IDPs)ВидеоSupport RequiredВидеоBalancing Strengths, Gaps & Career AspirationsВидео

Performance Reviews

Preparing for Performance Reviews Using DataВидеоRoot Cause Exploration with DataВидеоConducting Effective Check-In and Review Conversations ВидеоStructuring the DiscussionВидеоRead more about Preparing, Structuring, and Managing Performance ReviewsЧтениеPractice Quiz: Performance ReviewsЗадание

Goal Setting Frameworks & Alignment

Introduction to OKRs and Team Alignment ВидеоOKR ExamplesВидеоCascading Goals Across the OrganizationВидеоBenefits of Cascaded GoalsВидеоCollaborative Goal-Setting vs. Assigning Goals ВидеоThe Collaboration ConversationВидео
03Managing Underperformance and Difficult Conversations39 материалов

Diagnosing Underperformance

Applying the Skill–Will–Context Diagnostic ModelВидеоContext BarriersВидеоMixed CausesВидеоUsing Root Cause Analysis to Identify BarriersВидеоRoot Cause Analysis: ToolsВидеоQuestions that Reveal Root CausesВидеоMatching Responses to DiagnosisВидеоIf the Issue is WillВидеоMixed Diagnosis Requires Mixed ResponseВидеоRead more about Conflict Styles, Performance Diagnosis, and Contextual FactorsЧтениеPractice Quiz: Diagnosing UnderperformanceЗадание

Improvement Plans

Building PIPs with Clear KPIs, Timelines & Support OptionsВидеоKPIs: How Improvement Will be MeasuredВидеоCommunicating PIPs with Clarity & Respect ВидеоReinforce AccountabilityВидеоMonitoring, Documenting & Adjusting Improvement Plans ВидеоAddressing Emerging IssuesВидео

Managing Emotions

Understanding Emotional Triggers in Tough Conversations ВидеоFight-Flight-Freeze ResponseВидеоManager Mindset ShiftВидеоUsing De-escalation & Emotional Labeling TechniquesВидеоNon-verbal SoothersВидеоKeeping Conversations Behaviour-Based & Outcome-Focused Видео

Conducting Accountability Conversations

AID & COIN Frameworks for Missed CommitmentsВидеоEscalation PathВидеоDistinguishing Excuses from Legitimate BarriersВидеоRecovery Plan ModelВидеоEstablishing Consequences and Next Steps ВидеоMonitoring and Check-InsВидео
04Building a Culture of Continuous Improvement33 материалов

Everyday Feedback

The Power of Micro-Feedback in High-Performing Teams ВидеоTiming is the SuperPowerВидеоTools to Integrate Daily Feedback LoopsВидеоLeader Rituals to Sustain the LoopВидеоEncouraging Peer-to-Peer FeedbackВидеоPeer Feedback ScriptsВидеоRead more about Giving Effective Feedback in Daily WorkЧтениеPractice Quiz: Everyday FeedbackЗадание

Recognition and Motivation

Motivation Profiles: What Actually Drives People?ВидеоMotivation in ActionВидеоKey TakeawayВидеоDesigning Meaningful, Low-Cost Recognition RoutinesВидеоRecognitions Do's and Dont'sВидеоAligning Recognition with Team & Individual NeedsВидео

Team Retrospectives

What Makes a Good Retrospective?ВидеоFocus on Behaviours + SystemsВидеоFacilitating Structured Conversations for ImprovementВидеоRead more about Facilitating Focused, Safe, and Productive RetrospectivesЧтениеPractice Quiz: Team RetrospectivesЗадание

Effective Delegation for Development

Delegation Models and Task MatchingВидеоHow to Match Style to Skill + WillВидеоSetting up Delegation for SuccessВидеоCheckpoint AgendaВидеоManaging the Risks of Delegation Without Micromanaging ВидеоSmart Monitoring - Not MicromanagingВидео
Performance GapsВидео
Integrating the Three InputsВидео
Avoiding PitfallsВидео
Read more about Setting Clear, Actionable Goals from FeedbackЧтение
Practice Quiz: Development PlanningЗадание
The Process of Collaborative Goal-Setting vs. Assigning Goals Part-3Видео
Read more about Setting, Aligning, and Collaborating on GoalsЧтение
Coaching for Growth: From Conversations to Career ImpactDIALOGUE
Performance Dialogue ToolkitPLUGIN
Practice Quiz: Goal Setting Frameworks & AlignmentЗадание
Graded Quiz: Structuring Performance and Development ConversationsЗадание
Read more about Using Data, Feedback, and IDPs to Drive ImprovementЧтение
Practice Quiz: Improvement PlansЗадание
Questions that Keep Focus ForwardВидео
Read more about Managing Emotions, Building Safety, and Behavior-Focused DialogueЧтение
Practice Quiz: Managing EmotionsЗадание
Read more about Holding Teams Accountable While Maintaining Trust and InclusionЧтение
Turning Challenge into Growth: Diagnosing, Planning, and Leading Accountability ConversationsDIALOGUE
Coaching for Development LabPLUGIN
Practice Quiz: Conducting Accountability ConversationsЗадание
Graded Quiz: Managing Underperformance and Difficult ConversationsЗадание
Recognition Delivery ChannelsВидео
Read more about Using Recognition to Build Motivation, Resilience, and Well-BeingЧтение
Practice Quiz: Recognition and MotivationЗадание
Read more about Delegation as a Tool for Empowerment and GrowthЧтение
Supervising for Growth: Feedback, Recognition, and Delegation That Builds CultureDIALOGUE
Improvement Mindset SimulatorPLUGIN
Practice Quiz: Effective Delegation for DevelopmentЗадание
Graded Quiz: Building a Culture of Continuous ImprovementЗадание