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Collaboration & Change Facilitation · LearnSpace
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Collaboration & Change Facilitation

Курс от Coursera
Средний≈ 12 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

In this course, you will explore how Confluence can be used to support collaboration, stakeholder communication, and Agile workflows within teams. You will learn how to use mentions, inline comments, shared editing, status communication, sprint planning, retrospectives, training delivery, and troubleshooting practices. You will work through collaborative workflows that help teams communicate clearly, coordinate work, and improve adoption of Confluence practices. You will also examine how status updates can support stakeholder visibility, how Agile documentation can be managed in Confluence, and how training and troubleshooting can strengthen team effectiveness. The included project-based work will help you apply these skills in the context of a team collaboration playbook. This course focuses on enabling team workflows and improving collaboration practices in real organizational settings.

Навыки, которые вы освоите

Stakeholder CommunicationsSprint RetrospectivesTraining and DevelopmentCommunication StrategiesCollaborative SoftwareSprint PlanningDiscussion FacilitationProblem ManagementUser FeedbackStakeholder EngagementAgile MethodologyCommunication PlanningDeveloping Training MaterialsTraining ProgramsTeam BuildingEmployee TrainingStakeholder ManagementWorkflow ManagementTechnical SupportCollaboration

Программа курса

13 модулей · 65 учебных материалов

01Collaborate with Mentions: Build recognition, intent awareness, and decision literacy before action6 материалов
Where Collaboration Breaks DownDIALOGUELightweight Collaboration Features ExplainedЧтениеChoosing the Right Collaboration ToolВидеоHands-On Learning: Choose the Right Collaboration Feature

Учитесь у экспертов

Professionals from the Industry

Преподаватель курса

Collaboration & Change Facilitation
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Обучение откроется на Coursera
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Обучение на Coursera

≈ 12 ч

13 модулей

Язык: Английский

Часть программы вашего университета
Задание
Justify the Tool ChoiceDIALOGUE
Scenario-based Identification of Collaboration FeaturesЗадание
02Collaborate with Mentions: Collaborate in Action: Commenting and @Mentioning With Purpose5 материалов
Turning Confusion Into Action With One CommentВидеоCommenting Etiquette for ManagersЧтениеHands-On Learning: Add an Inline Comment With an @MentionЗаданиеDefend Your Collaboration ChoiceDIALOGUEGraded Quiz: Choosing and Applying Collaboration Signals with PrecisionЗадание
03Boost Team Collaboration: Facilitate Real-Time Collaboration Through Shared Editing5 материалов
Why Collaboration Must Be Facilitated, Not AssumedDIALOGUECollaboration in Shared WorkspacesВидеоHow Shared Editing Changes Team DynamicsВидеоYour Confluence Is a Filing Cabinet (and That's Your Fault)ЧтениеHands-On Learning: Enable Team Editing and Observe Collaboration in ActionЗадание
04Boost Team Collaboration: Measure and Improve Team Collaboration Through Feedback6 материалов
Why Feedback Turns Collaboration Into a Measurable ProcessDIALOGUEFrom Feedback to Action: Running a Collaboration RetroВидеоYour Collaboration Survey Won't Fix CollaborationЧтениеHands-On Learning: Run a Collaboration Survey and Facilitate a RetroЗаданиеBringing It All Together: Facilitating and Improving CollaborationВидеоGraded Quiz: Team Collaboration Facilitation & Feedback TaskЗадание
05Communicate Status Clearly: Publish Clear, Executive-Ready Status Updates5 материалов
Why Executives Tune Out of Status UpdatesDIALOGUEWhat Clear Project Status Means to Stakeholders ВидеоThe Core Components of a Clear, Transparent Status Update ЧтениеStepwise Walkthrough - How to Build an Executive‑Ready Weekly Status BlueprintЧтениеHands-On Learning: Weekly Status Page BlueprintЗадание
06Communicate Status Clearly: Use Feedback to Improve Status Communication6 материалов
Improving Communication with FeedbackDIALOGUEInterpreting Stakeholder Feedback for Clearer CommunicationЧтениеCollecting and Tallying Stakeholder SuggestionsВидеоStepwise Walkthrough: How to Analyze Stakeholder Feedback and Iterate a Status PageЧтениеHands-On Learning: Status Page Iteration ExerciseЗаданиеGraded Quiz: Status Communication Improvement DecisionsЗадание
07Run Agile in Confluence: Planning Agile Work in Confluence4 материалов
Why Agile Breaks When Planning Isn’t VisibleDIALOGUEHow Agile Artifacts Translate into Confluence PagesЧтениеEmbedding Sprint Boards and Structuring Sprint PagesВидеоHands-On Learning: Build a Sprint Planning Page with a Live BoardЗадание
08Run Agile in Confluence: Reviewing and Improving Sprint Outcomes5 материалов
Retrospectives Only Work If Decisions Are VisibleDIALOGUEWhat Makes a Retrospective ActionableЧтениеComparing Planned vs Completed Work in ConfluenceВидеоHands-On Learning: Document Sprint Results and Propose WIP AdjustmentsЗаданиеGraded Quiz: Plan, Review, and Improve Agile Delivery in ConfluenceЗадание
09Deliver Confluence Training: Delivering Effective Confluence Training Sessions 6 материалов
Running a Confluence Lunch-and-Learn That WorksDIALOGUEMastering Confluence Search: Time-Saving OperatorsВидеоBest Practices for Teaching Confluence to Technical TeamsЧтениеStepwise Walkthrough: How to Plan a Confluence Lunch‑and‑Learn That Actually Helps People Use Confluence BetterЧтениеHands-On Learning: Design a Confluence Training Session for Real UseЗаданиеPractice Quiz: Applying Confluence Training Best PracticesЗадание
10Deliver Confluence Training: Improving Training Through Feedback and Iteration6 материалов
Why Good Training Still Needs IterationDIALOGUEWhat to Look for in Post-Training Survey ResultsВидеоFrom Feedback to Fixes: Turning Training Insights Into Real ImprovementЧтениеStepwise Walkthrough: How to Revise a Confluence Training Session Using Learner FeedbackЧтениеHands-On Learning: Revise Your Confluence Training Based on FeedbackЗаданиеGraded Quiz: Delivering and Improving Confluence TrainingЗадание
11Fix Confluence Issues: Diagnosing and Fixing Confluence Access & Page Failures4 материалов
Why Confluence Breakdowns Disrupt TeamsDIALOGUEHow Confluence Access Models, Macros, and Page Dependencies Really WorkЧтениеDiagnosing a Broken Page-Include MacroВидеоHands-On Learning: Fix the Broken PageЗадание
12Fix Confluence Issues: Preventing Recurring Confluence Problems Through Systemic Fixes4 материалов
Common Systemic Failures in Confluence Environments ЧтениеFrom Single Ticket to Systemic IssueВидеоHands-On Learning: Design a Confluence Admin Prevention ChecklistЗаданиеGraded Quiz: Preventing Confluence Failures at ScaleЗадание
13Project Module: Team Collaboration Playbook 3 материалов
Why This Project MattersЧтениеProject RequirementsЧтениеTeam Collaboration PlaybookЗадание