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Курс от Madecraft
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Communicating Through Disagreement
Курс от MadecraftО курсе
Think about a time when you disagreed or fought with another person. What was the outcome? How did it make you feel? More likely than not, you've found yourself in disagreements that didn't get resolved or that left you with a bad feeling in the pit of your stomach. In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you're able to effectively communicate through disagreements and achieve your intended outcomes. Lynne reviews her tips and tricks to prepare yourself to participate in this conversation, effectively listen and manage your emotions, and achieve mutual understanding and agreement. She also shares how to avoid commmon pitfalls when it comes to things like venting or talking over one another. Lynne also gives examples of individuals who really excel at communication through disagreement, and what these individuals do that makes them more effective. Finally, Lynne empowers you with tips to manage disagreements and conflict more effectively, and gives her resources to help you continue your learning over time.
Навыки, которые вы освоите
Active ListeningCommunication StrategiesConflict ManagementEmpathyDe-escalation TechniquesCommunicationEmotional IntelligenceComposureNegotiationProblem SolvingSelf-AwarenessRelationship ManagementRapport BuildingProfessional DevelopmentGrowth MindednessCollaborationLifelong LearningInterpersonal CommunicationsNon-Verbal CommunicationProfessionalism
Программа курса
4 модулей · 34 учебных материалов
01Finding a Path Through Disagreement11 материалов
Preparing Yourself to Engage in the Conversation
Having Difficult ConversationsВидеоPreparing Yourself to Engage in the ConversationВидеоStarting the Conversation
Starting the ConversationВидеоWhy What You Say First Changes EverythingЧтениеУчитесь у экспертов
Madecraft
Преподаватель курса