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Communication, Influence & Sales Techniques · LearnSpace
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Communication, Influence & Sales Techniques

Курс от Coursera
Средний≈ 10.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Develop the communication and influence skills needed to succeed in modern B2B sales. In this course, you’ll learn how to build trust with clients, communicate value clearly, and guide sales conversations with confidence. The course focuses on practical techniques such as active listening, persuasive storytelling, and structured sales communication that help sales professionals connect with stakeholders and influence decisions. You’ll explore proven approaches for building rapport, identifying client needs, and presenting solutions in a way that highlights business value. Through guided exercises and real-world sales scenarios, you’ll practice framing messages, responding effectively to client concerns, and adapting your communication style for different audiences. What makes this course unique is its focus on communication strategies used in complex B2B environments. Instead of focusing only on theory, you’ll learn how to apply communication techniques in real sales interactions, helping you strengthen relationships, improve client conversations, and move deals forward more effectively. These skills form the foundation for advanced negotiation, sales strategy, and relationship management covered later in the program.

Навыки, которые вы освоите

Rapport BuildingCommunicationBusiness CommunicationNegotiationActive ListeningStorytellingValue PropositionsPersuasive CommunicationVerbal Communication SkillsSelling TechniquesGreeting CustomersDecision MakingCommunication StrategiesSales PresentationsDrive EngagementRecognizing OthersCustomer Relationship BuildingB2B Sales

Программа курса

12 модулей · 67 учебных материалов

01Master Active Listening: Recognize Active Listening Behaviors That Build Trust7 материалов
Why Active Listening Is a Sales AdvantageDIALOGUEWelcome and Course IntroductionВидеоWhat Active Listening Really Looks Like in SalesВидеоActive Listening: Definition, Skills, and Techniques Чтение

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Professionals from the Industry

Преподаватель курса

Communication, Influence & Sales Techniques
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Обучение на Coursera

≈ 10.6 ч

12 модулей

Язык: Английский

Часть программы вашего университета
Common Listening Mistakes That Break TrustВидео
Hands-on Learning: Identify Active Listening BehaviorsЗадание
Practice Quiz: Active Listening Fundamentals CheckЗадание
02Master Active Listening: Capture and Summarize What the Buyer Actually Said7 материалов
Why Summaries Reveal Listening QualityDIALOGUEListening for Needs, Not Just KeywordsВидеоActive Listening: Techniques, Benefits, and ExamplesЧтениеTurning a Discovery Call into Clear NotesВидеоHands-on Learning: Summarize a Discovery CallЗаданиеPractice Assignment: Listening-to-Summary Readiness CheckЗаданиеGraded Assessment: Master Active Listening TaskЗадание
03Engage with Storytelling: Why Stories Win: Structure That Sticks5 материалов
Storytelling as a Sales AdvantageВидеоWhen Has a Story Changed a Buyer’s Mind?DIALOGUEWhy Buyers Remember Stories, Not SlidesВидеоHow Narrative Structure Shapes Buyer PerceptionЧтениеHands-On Learning: Reframing a Sales Message as a StoryЗадание
04Engage with Storytelling: From Framework to Pitch: Writing a Customer Success Story5 материалов
Writing a 200-Word Story for a Product PitchВидеоStrengthening Your Customer Story for Real BuyersDIALOGUEWhat Makes a Customer Story Believable in SalesЧтениеHands-On Learning: Drafting a Customer Success Story for a Product PitchЗаданиеGraded Assesment : Applying Storytelling to Sales ConversationsЗадание
05Negotiate Collaboratively: Choosing the Right Negotiation Style in B2B Contexts5 материалов
Introduction and WelcomeВидеоWhy Negotiation Style Matters More Than You ThinkDIALOGUECompetitive vs. Collaborative Negotiation in PracticeВидеоHow to Choose the Right Negotiation Style (Diagnostic) ЧтениеHands-On Learning: Diagnose the Right Negotiation StyleЗадание
06Negotiate Collaboratively: Conducting a Structured Collaborative Negotiation6 материалов
The Collaborative Negotiation Checklist in ActionВидеоPreparing and Structuring Collaborative Negotiation ЧтениеHands-On Learning: Draft a Collaborative Negotiation ScriptЗаданиеCollaborative Negotiation Role-PlayDIALOGUEAdvancing through Continuous LearningВидеоGraded Quiz: Applying Negotiation Style and Collaborative TechniquesЗадание
07Sell on Value: From Feature-Benefit to Outcome-Value Framing5 материалов
Introduction and Welcome ВидеоStrengthening Your Outcome FramingDIALOGUEWhy Executive Buyers Respond to Business OutcomesВидеоFrom Features to Outcomes: How Buyers Hear Value in B2B Sales ЧтениеHands-On Learning: Reframing Drill: Convert 5 Features into Measurable Business OutcomesЗадание
08Sell on Value: Crafting a Measurable Value Proposition5 материалов
Structuring an Outcome-Driven Value PropositionВидеоUsing a Structured Worksheet to Turn Features into Executive-Ready Outcomes ЧтениеHands-On Learning: Complete the “Value Proposition Builder” WorksheetЗаданиеSharpening Quantification and Executive ImpactDIALOGUEGraded Assignment: Value Selling Mastery AssessmentЗадание
09Build Client Rapport: Recognize Rapid Rapport Techniques6 материалов
Why Rapport Is Built in the First Two MinutesDIALOGUEIntroduction and WelcomeВидеоWhat Rapport Really Looks Like in Sales ConversationsВидеоRapid-Rapport Techniques for Early Client ConversationЧтениеCommon Rapport-Building Mistakes to AvoidВидеоHands-On Learning: Identify Rapport Techniques in ActionЗадание
10Build Client Rapport: Demonstrate Rapport in the Opening of a Client Meeting 6 материалов
Why Rapport Must Feel Natural, Not ScriptedDIALOGUEOpening a First Meeting with Confidence and ConnectionВидеоApplying Rapid-Rapport Techniques in the First Two Minutes of a Client MeetingЧтениеDemonstrating Rapport in the First Two MinutesВидеоHands-On Learning: Practice a Rapport-Focused OpeningЗаданиеGraded Quiz: Build Client Rapport TaskЗадание
11Adapt Communication Styles: Recognizing Communication Styles in Sales Conversations6 материалов
Welcome & Course IntroductionВидеоWhy Communication Style Awareness Wins DealsDIALOGUEWhen Great Sales Messages Miss the MarkВидеоThe Four Communication Styles: Spotting Communication Styles in Buyer LanguageЧтениеHow Sales Pros Identify Buyer Styles FastВидеоHands-On Learning: Match the StyleЗадание
12Adapt Communication Styles: Adapting Your Message for an Analytical Buyer4 материалов
Effective Communication with Analytical Buyers and Writing for them.ЧтениеHands-On Learning: Tailor the EmailЗаданиеPressure-Test Your EmailDIALOGUEGraded Assessment: Adapting Communication Styles for Sales ImpactЗадание