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Communication in Management & Leadership: Complete Guide · LearnSpace
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Communication in Management & Leadership: Complete Guide

Курс от Chris Croft Training
Уровень не указан≈ 9 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Created by Chris Croft, an internationally respected management trainer, author, and speaker who has helped more than 250,000 people develop their professional skills, this course will help you communicate with greater clarity, confidence, and impact in a wide range of management and leadership situations. By the end of the course, you will be able to hold productive one-to-one conversations, lead effective meetings, communicate vision and direction, influence others persuasively, manage performance discussions, and adapt your communication style to different personalities and contexts. Effective communication is one of the most important skills for any manager or leader, yet it is often one of the least formally taught. This course provides a practical, comprehensive toolkit to strengthen both your spoken and written communication, enabling you to build stronger relationships, improve team performance, and handle challenging conversations with confidence. What makes this course unique is its highly practical approach. Drawing on Chris's decades of experience training managers around the world, each topic is taught through real-world examples, actionable techniques, and workplace scenarios that can be applied immediately. Whether you are new to management or looking to refine your leadership skills, this course will help you become a more effective communicator and a more confident leader.

Навыки, которые вы освоите

CommunicationNon-Verbal CommunicationCommunication StrategiesBusiness CommunicationLeadership DevelopmentInterpersonal CommunicationsLeadershipBusiness LeadershipDigital CommunicationsCommunication PlanningLeadership StudiesInitiative and LeadershipStrategic CommunicationCorporate CommunicationsStrategic LeadershipOrganizational LeadershipInternal CommunicationsLeadership and ManagementPersuasive CommunicationTeam Leadership

Программа курса

9 модулей · 78 учебных материалов

01Introduction: How to improve one-to-one communication skills in Management20 материалов
Communication is vitally importantВидеоWhy Communication is difficultВидеоDiscussion: What Do You Hope to Learn From This Course?ОбсуждениеVisual vs Auditory: The manager's guide to NLPВидео

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Chris Croft

Преподаватель курса

Communication in Management & Leadership: Complete Guide
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Обучение на Coursera

≈ 9 ч

9 модулей

Язык: Английский

Часть программы вашего университета
NLP QuestionnaireЧтение
Communication strategies for different personality typesВидео
The importance of listeningВидео
The art of asking great questionsВидео
Influencing The Questioning FunnelЧтение
Making questions into a conversationВидео
Discussion: Share An Open Ended Question You Like to UseОбсуждение
Six levels of listening for leadersВидео
Maintaining composure during difficult conversationsВидео
How to rescue conversations after crossed signalsВидео
Lead with clarity: Mastering the skill of signpostingВидео
Three fantastic phrases – 1: The OnionВидео
Practice: Uncovering Root Objections with The Onion TechniqueDIALOGUE
Three fantastic phrases – 2: “I notice….I interpret”Видео
Three fantastic phrases – 3: “Which means…Видео
How to Improve One-to-One Communication Skills in Management QuizЗадание
02Meeting management: Communication tactics for leader11 материалов
Four types of meeting – don’t mix themВидеоMeetings - how long and how many?ЧтениеDiscussion: How Many Meetings Do You Have Per Day?ОбсуждениеChair a meeting like a pro: Tips for confident facilitationВидеоReflect: Uncover Your Meeting Communication ChallengesDIALOGUETips for attending face to face meetingsВидеоTurnaround tactics: What to say in a bad meetingВидеоTips for communication in virtual meetingsВидеоDiscussion: What Communication Challenges Do You Find In Virtual Meetings?ОбсуждениеHow to influence outcomes in any meeting settingВидеоMeeting Management: Communication Tactics for Leaders QuizЗадание
03Effective communication in difficult situations12 материалов
Courageous conversations: Talking about the hard stuffВидеоDiscussion: Do You Have An Upcoming Conversation You Are Concerned About?ОбсуждениеHow to prepare for a difficult conversation like a leaderВидеоThe Four Step ProcessВидеоAssertiveness - The Four Step ProcessЧтениеSurprise situations and people who say no (part1)ВидеоSurprise situations and people who say no (part2)ВидеоPractice: Setting Boundaries with the Four-Step ProcessDIALOGUEThe power of facts in emotionally charged discussionsВидеоDiscussion: Name An Example Emotional Situation Where Facts Would HelpОбсуждениеSetting boundaries with talkative people during meetingsВидеоEffective Communication in Difficult Situations QuizЗадание
04Leadership Guide to Communication Channels6 материалов
Which communication channel works best? A leadership guideВидеоCommunication MethodsЧтениеThe pros and cons of every workplace communication methodВидеоTop 10 Email Communication TipsВидеоDiscussion: Which Of The Top 10 Tips Will You Try First?ОбсуждениеLeadership Guide to Communication Channels QuizЗадание
05Mastering written communication as a leader5 материалов
When to use written communicationВидеоShort and powerful: Writing brief messages that matterВидеоMake it clear: Business writing for busy peopleВидеоTwo common mistakes in written communicationВидеоMastering Written Communication as a LeaderЗадание
06Essential presentation skills for modern leaders4 материалов
Step-by-step guide to planning effective presentationsВидеоCommand the room: Presentation tips for workВидеоTroubleshooting your presentation: What could go wrongВидеоEssential Presentation Skills for Modern LeadersЗадание
07Mastering leadership communication skills5 материалов
How great leaders adjust their communication styleВидеоManagement Style OptionsЧтениеCommunicating vision: Spreading the word effectivelyВидеоManagement CommunicationЧтениеMastering Leadership Communication Skills QuizЗадание
08Adapting your style of communication to personality types10 материалов
The 4 main personality typesВидеоMotivational StylesЧтениеHow to communicate with analytical personality typesВидеоPersonality type – ControllerВидеоCommunicating with enthusiastic personality typesВидеоHow to communicate with amiable personality typesВидеоHow to adapt communication for mixed personality teamsВидеоWords preferred by the four typesЧтениеBridging the gaps: Talking to everyday team membersВидеоAdapting your style of communication to personality types - QuizЗадание
09Adapting Your communication style to any situation5 материалов
How to communicate in an emergencyВидеоHow to communicate when your goal is to motivateВидеоUsing communication to build consensusВидеоAdapting Your Communication Style to Any Situation QuizЗаданиеSumming up – my top tenВидео