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Communication with Stakeholders · LearnSpace
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Communication with Stakeholders

Курс от Microsoft
Начальный≈ 12.1 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

In this course, you’ll learn about the vital role of communication in aligning with the organization's strategic goals and fulfilling its business needs. You'll learn to identify and address cultural nuances, fostering effective communication and collaboration across cultural boundaries to enhance project success. Additionally, you'll explore strategies for ensuring clarity, transparency, and alignment in project communications. You’ll also examine how organizational culture, structure, and governance influence project management decisions and outcomes. By recognizing the impact of these factors, you'll be better equipped to navigate complexities and implement strategies that align with the organization's overarching objectives. After completing this course, you’ll be able to: • Discuss the importance of communication with the organization's strategic goals and business needs. • Discuss the impact of organizational culture, structure, and governance on project management decisions and outcomes. • Describe cultural nuances affecting project communications and stakeholder engagements in unique project environments. This is a great way to prepare for some useful certifications, such as PgMP - Program Management Professional from PMI, and MSP Practitioner - Managing Successful Programs from AXELOS. Note: This course is also part of the Microsoft Project Management Professional Certificate. If you've already completed this course as part of that program, your progress will be saved and will count towards your completion in this program.

Навыки, которые вы освоите

Communication StrategiesStakeholder ManagementCultural SensitivityConflict ManagementStakeholder CommunicationsCommunication PlanningStakeholder EngagementCommunicationInfluencingRapport BuildingIntercultural CompetenceBusiness CommunicationProject ManagementProgram ManagementProject Management Institute (PMI) MethodologyStrategic CommunicationRelationship BuildingCultural DiversityCultural ResponsivenessAgile Project Management

Программа курса

3 модулей · 61 учебных материалов

01Engaging with Stakeholders27 материалов

Introduction to Communication with Stakeholders

Introduction to the course: Communication with StakeholdersВидеоCourse syllabusЧтениеHow to be successful in this courseЧтениеWhat do you hope to learn?Обсуждение

Учитесь у экспертов

Microsoft

Преподаватель курса

Communication with Stakeholders
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Обучение на Coursera

≈ 12.1 ч

3 модулей

Язык: Английский

Субтитры: Арабский, Французский, Узбекский, Китайский (Китай), Бразильский португальский, Вьетнамский, Немецкий, Пушту, Русский, Индонезийский, Азербайджанский, Испанский, Дари, Хинди, Казахский

Часть программы вашего университета

Trust and Influence

Who are stakeholders?ВидеоCommunication with stakeholdersЧтениеIntroduction to trust and influenceВидеоTechniques for building trust with stakeholdersЧтениеAgile environmentsЧтениеActivity: Trust and influenceЗаданиеKnowledge Check: Trust and influenceЗадание

Assessing Stakeholder Needs

Introduction to assessing stakeholder needsВидеоStakeholder dynamicsВидеоStakeholder Power Interest GridЧтениеRequirements gatheringЧтениеActivity: Using the Power Interest GridЗаданиеKnowledge check: Using the Power Interest GridЗадание

Mentoring Stakeholders

Introduction to stakeholder mentoringВидеоStakeholder roles and needsВидеоStakeholder engagementВидеоStakeholder performance domainВидеоPrinciples of effective mentoringЧтениеCoaching and mentoringВидеоKnowledge check: Mentoring stakeholdersЗаданиеModule Summary: Engaging with stakeholdersВидеоModule Quiz: Engaging with stakeholdersЗаданиеAdditional resources: Engaging with stakeholdersЧтение
02Managing communications25 материалов

Communication Methods

Introduction to communication methodsВидеоTypes of communicationЧтениеCultural sensitivityЧтениеOrganizational change and communicationВидеоActivity: Communication methodsЗаданиеKnowledge check: Communication methodsЗадание

Conflict Resolution

Introduction to project integration managementВидеоThe project manager as an integration managerЧтениеImpact of unresolved conflict on project successВидеоRelevant documents, plans, and templatesВидеоSample relevant documents, plans, and templatesЧтениеUser story mapping and feedback mechanismsВидеоChange management planВидеоRACI chartВидеоStakeholder registerВидеоAdditional tools and techniquesЧтениеActivity: Communicate to resolve conflictЗаданиеKnowledge check: Conflict resolutionЗадание

Building Consensus

Building consensus among stakeholdersВидеоCommunication and stakeholder engagement plansВидеоTailoring communication strategiesЧтениеActivity: Stakeholder communication planЗаданиеModule summary: Managing communicationsВидеоModule quiz: Managing communicationsЗадание
03Introduction to the Capstone Project9 материалов

Final project and assessment: Communication with Stakeholders

Course recap: Communication with stakeholdersВидеоAbout the final project and assessmentЧтениеActivity: Identify the key stakeholders and develop a communications planЗаданиеSelf-review: Communication with stakeholdersЗаданиеExemplar: Communication with stakeholdersPLUGINCourse quiz: Communication with stakeholdersЗадание

Course wrap-up: Communication with Stakeholders

CongratulationsВидеоReflect on learningОбсуждениеNext stepsЧтение
Additional resources: Managing communicationsЧтение