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Content & Knowledge Management · LearnSpace
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courseraIT и технологии

Content & Knowledge Management

Курс от Coursera
Средний≈ 13.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

In this course, you will learn how to create, organize, and maintain documentation that teams can find and trust. You will explore knowledge sharing, polished page creation, meeting notes, taxonomy design, content organization, template customization, and documentation review. You will use Confluence to share pages, structure content, document meetings, and build systems that improve findability and consistency. You will also examine how labels, hierarchies, and templates support content lifecycle management and how documentation can be reviewed and updated for accuracy and relevance. Through the included project-based work, you will apply these skills to the creation of a knowledge base. This course focuses on building maintainable documentation systems and improving the quality, structure, and usability of content in Confluence environments.

Навыки, которые вы освоите

Content ManagementInformation ArchitectureContent Management SystemsDocument ManagementTaking Meeting MinutesKnowledge TransferContent Development and ManagementScalabilityCollaborative SoftwareTechnical DocumentationContent CreationProject DocumentationDocument ControlTechnical WritingContent StrategyUsability

Программа курса

15 модулей · 79 учебных материалов

01Share Knowledge Effectively: Why Sharing Saves Time4 материалов
Where Time Gets WastedDIALOGUEThe Cost of Repeated QuestionsВидеоFrom Inbox to Index: Why Centralized Docs WorkЧтениеHands-On Learning: Explain the ImpactЗадание

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Professionals from the Industry

Преподаватель курса

Content & Knowledge Management
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Обучение откроется на Coursera
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Обучение на Coursera

≈ 13.6 ч

15 модулей

Язык: Английский

Часть программы вашего университета
02Share Knowledge Effectively: Make Knowledge Easy to Find5 материалов
Sharing Isn’t EnoughВидеоShare and Tags: Tags That Actually HelpЧтениеHands-On Learning: Share, Tag, and Notify Your TeamЗаданиеExplaining Why Findability MattersDIALOGUEGraded Quiz: Share Knowledge EffectivelyЗадание
03Create Polished Pages: Formatting Fundamentals for Clear Pages7 материалов
Why Unformatted Pages Slow Teams DownDIALOGUEHow Page Formatting Improves Readability and AlignmentВидеоUsing Headings, Bullet Lists, and Links EffectivelyЧтениеThe Three Clicks: Adding a Heading, Bullet List, and LinkВидеоAvoiding Common Formatting MistakesВидеоHands-On Learning: Explain and Practice Core Page Formatting StepsЗаданиеPractice Quiz: Formatting Steps and Best PracticesЗадание
04Create Polished Pages: Building a Polished Project Overview Page6 материалов
What Makes a Project Page Feel “Done”DIALOGUEAnatomy of a Strong Project Overview PageВидеоProject Overview Pages That WorkЧтениеHands-On Learning: Create a Polished Project Overview PageЗаданиеPractice Quiz: Evaluating Page Structure and Formatting ChoicesЗаданиеGraded Quiz: From Draft to Done: Formatting a Project Overview PageЗадание
05Document Meetings Fast: Why Clear Action Items Drive Follow-Through6 материалов
Why Meetings Don’t Turn into ActionDIALOGUEWhy Action Items Get ForgottenВидеоWhat Makes an Action Item EffectiveЧтениеFrom Discussion to Decision: Spotting Action ItemsВидеоHands-On Learning: Reflect on a Missed Action ItemЗаданиеPractice Quiz: Action Item Fundamentals CheckЗадание
06Document Meetings Fast: Document Meetings Fast Using the Meeting Notes Template and AI Note Takers5 материалов
Why Speed Matters After the MeetingDIALOGUEUsing the Meeting Notes Template and AI Note TakersВидеоBest Practices for Using AI Note Takers in MeetingsЧтениеHands-On Learning: Document a Meeting and Assign OwnersЗаданиеGraded Quiz: Document Meetings Fast TaskЗадание
07Design Taxonomy & Audit: Designing a Scalable Documentation Taxonomy6 материалов
Why Information Exists but Can’t Be Found?DIALOGUEThe Role of Taxonomy in Knowledge RetrievalВидеоFoundations of Effective Documentation TaxonomyЧтениеDesigning Label Hierarchies at ScaleВидеоHands-On Learning: Create a Label Hierarchy for HR and Finance ContentЗаданиеPractice Quiz: Taxonomy Design Decisions CheckЗадание
08Design Taxonomy & Audit: Auditing & Optimizing Knowledge Base Labels for Discoverability5 материалов
Evaluating Search Tradeoffs: Precision vs. InclusionDIALOGUEWhy Taxonomies Degrade Without Ongoing Audits ?ВидеоUsing Label Usage Reports to Measure Knowledge HealthЧтениеHands-On Learning: Optimize Labels Using a Monthly Audit WorkflowЗаданиеGraded Quiz: Design and Audit a Knowledge Base TaxonomyЗадание
09Organize Content Smartly: Build Clear Content Hierarchies4 материалов
Why Content Structure Breaks at ScaleDIALOGUEPages, Parents, and LinksЧтениеLinking Confluence to JiraВидеоHands-On Learning: Reorganize the Product-Launch SpaceЗадание
10Organize Content Smartly: Improve Structure Using Feedback5 материалов
NPS and Usability SignalsЧтениеNavigation for AccessibilityВидеоWhat Should You Fix First?DIALOGUEHands-On Learning: Fix a Low-Scoring SpaceЗаданиеGraded Quiz: Organize and Optimize Confluence ContentЗадание
11Customize Templates Fast: Customize and Standardize a Confluence Template5 материалов
Designing Templates That Scale Without Slowing TeamsDIALOGUETemplate Customization Best PracticesЧтениеBuild Faster with Cloned How-To TemplatesВидеоHands-On Learning: Customize a TemplateЗаданиеApply Branding and QA ChecklistsВидео
12Customize Templates Fast: Analyze and Optimize Template Usage5 материалов
Using Data to Keep Your Template Library Lean and RelevantDIALOGUERetire and Consolidate TemplatesВидеоTemplate Lifecycle ManagementЧтениеHands-On Learning: Optimize Template LibraryЗаданиеGraded Quiz: Customize Templates FastЗадание
13Craft & Review Docs: Crafting High-Quality Technical Documentation in Confluence7 материалов
Why Stale Docs Are Worse Than No Docs ?DIALOGUEWhat “Production-Ready” Documentation Looks LikeВидеоDocumentation Standards: Templates, Structure, and Brand RulesЧтениеUsing Confluence Templates EffectivelyВидеоEmbedding Code, Diagrams, and Visuals the Right WayВидеоHands-On Learning: Draft a Production-Ready Integration GuideЗаданиеPractice Quiz: Crafting Production-Ready Technical DocumentationЗадание
14Craft & Review Docs: Reviewing, Maintaining, and Improving Documentation Over Time6 материалов
What Changes First: How Docs Become OutdatedВидеоDocumentation Review Frameworks and ChecklistsЧтениеRunning a Quarterly Documentation ReviewВидеоHands-On Learning: Run a Quarterly Documentation ReviewЗаданиеKeeping Documentation Accurate as Systems ChangeDIALOGUEGraded Quiz: Evaluating and Maintaining Documentation QualityЗадание
15Project Module: Knowledge Base Buildout 3 материалов
Why This Project MattersЧтениеProject RequirementsЧтениеKnowledge Base BuildoutЗадание