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Core Sales Techniques and Customer Engagement · LearnSpace
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Core Sales Techniques and Customer Engagement

Курс от LearnQuest
Начальный≈ 4.7 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Coaching Sales Professionals is a beginner-level specialization designed to empower aspiring, transitioning, and early-career business professionals in India and the USA to thrive in sales roles. This program combines field-tested strategies and trending approaches to equip learners for real sales environments shaped by digital disruption, rising competition, and globalized buyer expectations. The curriculum addresses regional differences in sales practices and market dynamics, providing actionable frameworks for building interpersonal influence, driving customer value, and implementing sales processes.

Навыки, которые вы освоите

PresentationsConsultative SellingOvercoming ObjectionsNegotiationSolution SellingGeneral Sales PracticesSales StrategyClosing (Sales)Sales ProspectingSalesCustomer Relationship Management (CRM) SoftwareProspecting and QualificationRegional SalesConsultative ApproachesCommunicationSelling TechniquesCustomer EngagementSales PresentationsDriving engagementSales Process

Программа курса

3 модулей · 44 учебных материалов

01Engaging Prospects and Managing Early Conversations16 материалов

Engaging Prospects and Managing Early Conversations - Introduction

Welcome to Core Sales Techniques and Customer EngagementВидеоEngaging Prospects and Managing Early Conversations - IntroductionВидеоLevel-Set with the CoachDIALOGUE

Personalization and High-Impact Outreach

Leveraging CRM Data for Targeted Outreach with Scalable Personalization

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LearnQuest Network

Преподаватель курса

Core Sales Techniques and Customer Engagement
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Новые знания — в удобное для вас время.

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Обучение на Coursera

≈ 4.7 ч

3 модулей

Язык: Английский

Часть программы вашего университета
Видео
Action Story: Salvaging a Failing Outreach SequenceЧтение
Using Video and Social Media Touchpoints for Cold and Warm OutreachВидео
Adapting Scripts for Industry-Specific Language and Market TrendsВидео
Personalization and High-Impact OutreachЗадание

Building Digital Trust and Follow-Up

Designing Follow-Up Cycles That Avoid "Pushy Sales" PerceptionsВидеоAction Story: Rescuing a Prospect Before They Go ColdЧтениеApplying Follow-Up Cadences Aligned with Typical US/Indian Buyer TimelinesВидеоSystematizing Touch-Points to Maintain Pipeline VelocityВидеоDesigning Trust-Centered Follow-UpDIALOGUE

Put it in Action: Engaging Prospects and Managing Early Conversations

Prospect: Head of OperationsDIALOGUEEngaging Prospects and Managing Early ConversationsЗаданиеFrom Conversations to SellingВидео
02Objection Handling and Consultative Selling13 материалов

Let's Get Started

Objection Handling and Consultative Selling - IntroductionВидео

Handling Price and Competitor Objections

Using Needs-Based Questioning to Uncover True Buyer Pain PointsВидеоAction Story: Turning a Price Objection Into ProgressЧтениеMapping Objection Trends and Tailoring Responses with Ready FrameworksВидеоDemonstrating Credible Market Analysis to Defend ValueВидеоHandling Price and Competitor ObjectionsЗадание

Consultative and Hybrid Selling Skills

Shifting from Transactional to Consultative Selling Using Solution-Mapping FrameworksВидеоAction Story: Guiding a Hybrid Discovery Call Toward ClarityЧтениеNavigating Hybrid Sales Cycles Across Remote and In-Person ChannelsВидеоCollaborating with Technical or Presales Support to Address Complex NeedsВидеоConsultative Conversations Across Hybrid TeamsDIALOGUE

Put it in Action: Objection Handling and Consultative Selling

Prospect: Senior Operations Manager Evaluating SaaS PlatformsDIALOGUEObjection Handling and Consultative SellingЗадание
03 Presenting, Negotiating, and Closing15 материалов

Let's Get Started

Presenting, Negotiating, and Closing - IntroductionВидео

Presentation and Demonstration Essentials

Structuring Persuasive Sales Demos Tailored to Digital or In-Person AudiencesВидеоAction Story: Holding a Multi-Stakeholder Demo Together Under PressureЧтениеEngaging Multiple Decision-Makers through Interactive PresentationsВидеоGathering and Integrating Ongoing Client Feedback during Live PresentationsВидеоPresentation and Demonstration EssentialsЗадание

Negotiation and Ethical Closing

Applying Win-Win Negotiation Principles for Sustainable PartnershipВидеоAction Story: Resetting a High-Pressure Close Into a Trusted AgreementЧтениеRecognizing and Avoiding High-Pressure, High-Risk Close TacticsВидеоTailoring Closing Statements to Fit Regional Expectations and Organizational NormsВидеоClosing With Clarity and IntegrityDIALOGUE

Put it in Action: Presenting, Negotiating, and Closing

Expert Insights: Core Sales Techniques and Customer EngagementВидеоProspect: Director of Global Clinical OperationsDIALOGUEPresenting, Negotiating, and ClosingЗаданиеReady to Scale These Techniques?Видео