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Core Service Administration · LearnSpace
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courseraIT и технологии

Core Service Administration

Курс от Microsoft
Средний≈ 9.5 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course provides a comprehensive foundation for the essential tasks every Microsoft 365 administrator must master. You’ll move beyond theory to actively configure core Microsoft 365 services, including Exchange Online, SharePoint, Microsoft Teams, and Microsoft Entra ID. You’ll gain proficiency in critical administrative functions such as managing complex licensing requirements, configuring custom domains, and provisioning the mailboxes, sites, and teams that form the backbone of organizational communication and collaboration. To ensure your professional readiness, skills are taught through immersive, realistic scenarios that mirror day-to-day helpdesk and systems administration workflows. By navigating these practical simulations, you’ll develop the technical competence and strategic mindset required to manage tenant environments effectively. This hands-on approach ensures you can confidently maintain, secure, and optimize modern digital workspaces in any professional enterprise setting. By the end of this course, you will be able to verify tenant readiness, assign user-appropriate Microsoft 365 licenses, configure core objects (domains, mailboxes, lists, SharePoint, and Teams), and enforce access policies across all services. This course is for IT support specialists and junior administrators who are new to Microsoft 365 administration.

Навыки, которые вы освоите

Help Desk SupportCollaborative SoftwareUser ProvisioningFile ManagementDocument ManagementRole-Based Access Control (RBAC)Microsoft TeamsUser AccountsIdentity and Access ManagementTechnical CommunicationMicrosoft AzureSystem ConfigurationMulti-Tenant Cloud EnvironmentsAzure Active DirectoryMicrosoft 365Microsoft CopilotMicrosoft OfficeTechnical SupportCloud ServicesCloud Storage

Программа курса

10 модулей · 60 учебных материалов

01Microsoft 365 Services: List Microsoft 365 Service Objects6 материалов
Beyond the Ticket: Seeing the Microsoft 365 Big PictureВидеоMicrosoft 365 Service Objects Reference GuideЧтениеHow to Build a Microsoft 365 Services Cheat SheetВидеоHands-on Activity: Build an Microsoft 365 Services Cheat Sheet

Учитесь у экспертов

Microsoft

Преподаватель курса

Core Service Administration
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Обучение на Coursera

≈ 9.5 ч

10 модулей

Язык: Английский

Часть программы вашего университета
Задание
Knowledge Check: Microsoft 365 Service ObjectsЗадание
Graded Quiz: Microsoft 365 Core ServicesЗадание
02Tenant Admin: Verify Tenant Prerequisites7 материалов
Why Tenant Ready-State MattersВидеоThe Tenant Ready-State Checklist: ConceptsВидеоTenant Prerequisites ReferenceЧтениеRun the Tenant Ready-State ChecklistВидеоHands-on Activity: Complete the Tenant Ready-State ChecklistЧтениеKnowledge Check: Tenant PrerequisitesЗаданиеGraded Quiz: Basic Tenant AdministrationЗадание
03Microsoft 365 Licenses: Compare Business Basic vs. Standard7 материалов
Why License Decisions Land on the HelpdeskВидеоThe Microsoft 365 License Portfolio: Intent and Key CapabilitiesЧтениеHow to Explain License Differences to a Non-Technical StakeholderЧтениеCoach Role Play: Recommend the Right License for the JobDIALOGUEIs This Really a License Issue?DIALOGUEKnowledge Check: Microsoft 365 License ComparisonЗаданиеGraded Quiz: Compare Microsoft 365 LicensesЗадание
04Exchange Mailboxes: Understand Mail Objects6 материалов
Mail Provisioning: A Core Helpdesk SkillВидеоShared Mailboxes and Distribution Lists ExplainedВидеоMail Object Reference Guide: Shared Mailboxes and Distribution ListsЧтениеHow to Create a Shared Mailbox and Distribution List in the Exchange Admin CenterЧтениеWhich Mail Object Does This Team Need?DIALOGUEKnowledge Check: Exchange Mail ObjectsЗадание
05Exchange Mailboxes: Provision and Validate Mail Objects6 материалов
Why the Provisioning Sequence MattersЧтениеWhich Mail Object, Which Permission? Decisions the Helpdesk OwnsЧтениеProvision and Validate Mail Objects in Microsoft Exchange Admin Center ВидеоProvision a Shared Mailbox and Distribution List ЧтениеKnowledge Check: Provisioning Mail ObjectsЗаданиеGraded Quiz: Build Mailboxes & DLsЗадание
06SharePoint Online Site: Create Site, Library, and Permissions6 материалов
Why SharePoint Online Provisioning MattersВидеоTeam Sites, Libraries, and PermissionsВидеоSharePoint Online Provisioning Reference: Sites, Libraries, and PermissionsЧтениеBuild a Site, Library & PermissionsВидеоHands-on Activity: Provision the Project Phoenix SiteЧтениеKnowledge Check: SharePoint Online Site ProvisioningЗадание
07SharePoint Online Site: Understand Loop and SharePoint Online Integration6 материалов
Why Loop Awareness Matters for the HelpdeskЧтениеHow Microsoft Loop Integrates with SharePoint OnlineЧтениеIdentifying Loop and SharePoint Online Connections: A Visual WalkthroughЧтениеHands-on Activity: Analyze a SharePoint Online-Connected Loop WorkspaceDIALOGUEKnowledge Check: Loop and SharePoint Online IntegrationЗаданиеGraded Quiz: Spin Up SharePoint Online SiteЗадание
08Teams Admin: Create Team, Channels, and Messaging Policy6 материалов
Why Teams Provisioning and Policy Matter from Day OneВидеоTeams, Channels, and Messaging Policies ExplainedВидеоMicrosoft Teams Provisioning Reference: Microsoft Teams, Channels, and PoliciesЧтениеCreate a Team, Add Channels, and Apply a Messaging PolicyВидеоHands‑on Activity: Build the Customer Success Team EstimatedЧтениеKnowledge Check: Teams Provisioning and PolicyЗадание
09Teams Admin: Understand Loop and Teams Integration6 материалов
Why Loop Awareness Helps You Close Teams Tickets FasterЧтениеHow Microsoft Loop Integrates with TeamsЧтениеIdentifying Loop Components in a Teams Channel: A Visual WalkthroughЧтениеAnalyze a Loop Component Scenario in TeamsDIALOGUEKnowledge Check: Loop and Teams IntegrationЗаданиеGraded Quiz: Create Teams in Admin CenterЗадание
10Project Module: Tenant Setup Report 4 материалов
Microsoft 365 Tenant Setup Documentation and Handoff ReportsЧтениеProject Requirements: Tenant Setup ReportЧтениеProject Instructions: Tenant Setup ReportЧтениеHands-on Activity: Tenant Setup Report – Northgate SolutionsЗадание