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Core 2: OS, Software, Security and Operational Procedures · LearnSpace
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courseraIT и технологии

Core 2: OS, Software, Security and Operational Procedures

Курс от IBM
Средний≈ 23.9 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Skill up for the CompTIA Core 2 Certification exam! This course gives aspiring IT support professionals, helpdesk professionals, and system administrators essential skills for this career-launching certification and a job in IT support, networking, and system management. During this course, you’ll explore key operating systems (OS), including Microsoft Windows, Apple macOS, Linux, and cloud-based platforms. You’ll learn how to install, update, and manage IT systems while mastering their unique features and functionalities. Plus, you’ll look at IT support best practices, and how to diagnose and troubleshoot common PC and mobile issues, address malware threats, and configure system security. You’ll also explore full-disk encryption methods, vulnerabilities, firewall settings, data backup and recovery, remote access management, and privacy policy essentials. You’ll gain insights into AI for public and private usage in OS. Plus, you’ll get hands-on experience using real-world tools, from command-line utilities to firewall settings and SOHO router security. Enroll today to strengthen your resume and take the next step toward the CompTIA Core 2 certification exam!

Навыки, которые вы освоите

Mobile SecurityCommand-Line InterfaceMicrosoft WindowsSoftware InstallationMac OSMalware ProtectionOperating SystemsLinuxNetwork SecurityFirewallTechnical SupportHelp Desk SupportNetwork TroubleshootingSystem SupportSecurity ControlsEncryptionInformation Systems SecuritySystem ConfigurationNetwork SupportInformation Technology Operations

Программа курса

6 модулей · 134 учебных материалов

01Microsoft Windows Operating System Overview and Management22 материалов

Welcome to the Course

Course IntroductionВидеоCourse OverviewЧтениеHelpful Tips for Course CompletionPLUGIN

Installing and Updating a Microsoft Windows Operating System

Microsoft Windows Systems OverviewВидео

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IBM Skills Network Team

Преподаватель курса

Core 2: OS, Software, Security and Operational Procedures
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 23.9 ч

6 модулей

Язык: Английский

Субтитры: Арабский, Французский, Бенгальский, Украинский, Китайский (Китай), Греческий, Итальянский, Бразильский португальский, Нидерландский, Корейский, Немецкий, Пушту, Урду, Русский, Тайский, Индонезийский, Шведский, Турецкий, Азербайджанский, Испанский, Дари, Хинди, Японский, Казахский, Венгерский, Польский

Часть программы вашего университета
Reading: Microsoft Windows Server FeaturesPLUGIN
Reading: Partitioning and Drive FormattingPLUGIN
Installing Microsoft WindowsВидео
Microsoft Windows Server Lab EnvironmentВидео
Lab: Exploring Microsoft Windows Server FeaturesВнешний инструмент
Upgrading Microsoft Windows SystemsВидео
Reading: Updating Microsoft Windows SystemsPLUGIN
Practice Quiz: Installing and Updating a Microsoft Windows Operating SystemЗадание

Administering Microsoft Windows

Overview of Microsoft Command Prompt Tools for AdministrationВидеоReading: Using Microsoft Windows Command Prompt Tools for AdministrationPLUGINLab: Using Microsoft Windows Command Prompt Tools for AdministrationВнешний инструментMicrosoft Management ConsoleВидеоSystem Utility ApplicationsВидеоReading: Installing and Configuring Cloud-Based Productivity ToolsPLUGINPractice Quiz: Administering Microsoft WindowsЗадание

Cheat Sheet and Assessment

Module Summary: Microsoft Windows Operating System Overview and ManagementЧтениеCheat Sheet: Microsoft Windows Operating System Overview and ManagementPLUGINGraded Quiz: Microsoft Windows Operating System Overview and ManagementЗадание
02OS, Software, Security, and Operational Procedures25 материалов

Installing and Updating a Linux Operating System

Linux Systems OverviewВидеоExploring Linux Operating System EssentialsВидеоInstalling a Linux Operating SystemВидеоUpgrading Linux SystemsВидеоReading: Samba-File Management and Active Directory IntegrationPLUGINLinux Terminal OverviewВидеоLab: Getting Started with Linux TerminalВнешний инструментReading: Linux CommandsPLUGINOverview of Common Linux Shell CommandsВидеоLab: Common Linux/Unix CommandsВнешний инструментLinux and Bash Command Cheat Sheet: The BasicsPLUGINPractice Quiz: Installing and Updating a Linux Operating SystemЗадание

macOS and Mobile Operating Systems

macOS OverviewВидеоmacOS Features and ToolsВидеоReading: Upgrading macOSPLUGINmacOS System PreferencesВидеоReading: Updates for macOSPLUGINActivity: Explore macOS FeaturesPLUGINIntroduction to Mobile Devices: iOS

Cheat Sheet and Assessment

Module Summary: OS, Software, Security, and Operational ProceduresЧтениеCheat Sheet: OS, Software, Security, and Operational ProceduresPLUGINGraded Quiz: OS, Software, Security, and Operational ProceduresЗадание
03Device and Home Network Security25 материалов

Microsoft Windows Security Best Practices

Windows Security SettingsВидеоReading: BitLockerPLUGINWhat is Active Directory?ВидеоReading: Authentication MethodsPLUGINUser Management and PermissionsВидеоAntimalware Tools and Microsoft Windows Firewall ConfigurationВидеоReading: Workstation Hardening TechniquesPLUGINLab: Windows Defender FirewallВнешний инструментLab: Creating a Firewall Rule in Microsoft Windows DefenderВнешний инструментPractice Quiz: Microsoft Windows Security Best PracticesЗадание

Securing SOHO Router and Mobile Devices

Microsoft Windows Networking ВидеоReading: Wireless EncryptionPLUGINReading: Comparing Wireless Encryption ProtocolsPLUGINSecuring SOHO Router ВидеоLab: Securing a SOHO NetworkPLUGINHardening DevicesВидео

Cheat Sheet and Assessment

Module Summary: Device and Home Network SecurityЧтениеCheat Sheet: Device and Home Network SecurityPLUGINGraded Quiz: Device and Home Network SecurityЗадание
04Software Troubleshooting22 материалов

Troubleshooting Common Microsoft Windows OS and Security Issues

Troubleshooting ProcessВидеоReading: Troubleshooting Common Windows and System Startup IssuesPLUGINLab: Using Microsoft Windows Troubleshooting ToolsВнешний инструментReading: Troubleshooting with Screen Crash CodesPLUGINTroubleshooting PC Security Issues ВидеоPractice Quiz: Troubleshooting Common Microsoft Windows OS and Security IssuesЗадание

Malware, Social Engineering, Threats, and Vulnerabilities

Reading: MalwarePLUGINBest Practices for Malware Removal ВидеоReading: Malware Recovery Using WinRE and OS ReinstallationPLUGINLab: Detect and Prevent MalwareВнешний инструментPhishing, Social Engineering, and Other AttacksВидеоReading: VulnerabilitiesPLUGIN

Troubleshooting Common Mobile OS, Application, and Security Issues

Troubleshooting Common Mobile OS and Application ProblemsВидеоBest Practices for Mobile OS SecurityВидеоTroubleshooting Common Mobile OS Application Security IssuesВидеоLab: Mobile Device HardeningPLUGINReading: Troubleshooting Cloud-Based App IssuesPLUGINPractice Quiz: Troubleshooting Common Mobile OS, Application, and Security IssuesЗадание

Cheat Sheet and Assessment

Module Summary: Software TroubleshootingЧтениеCheat Sheet: Software TroubleshootingPLUGINGraded Quiz: Software TroubleshootingЗадание
05Operational Procedures27 материалов

Support Systems Information Management

Customer Service and ProfessionalismВидеоAssignment: Practice Proper Communication and ProfessionalismВнешний инструментWhat are Ticketing Systems?ВидеоReading: Logging a TicketPLUGINLab: Onboarding a New UserВнешний инструментReading: ScriptingPLUGINAsset Management Best PracticesВидеоReading: Backup and Recovery Best PracticesPLUGINData DestructionВидеоReading: Managing Remote AccessPLUGINReading: Privacy, Licensing, and Policy Best PracticesPLUGINChange Management Best PracticesВидеоReading: Types of DocumentationPLUGINPractice Quiz: Support Systems Information ManagementЗадание

Safety and Security

Common Safety ProceduresВидеоManaging Electrostatic Discharge ВидеоEnvironmental Impacts and Appropriate ControlsВидеоActivity: Identify Safety Best PracticesPLUGINPhysical SecurityВидеоPractice Quiz: Safety and SecurityЗадание

Artificial Intelligence (AI) Fundamentals

Artificial Intelligence (AI) OverviewВидеоReading: Public versus Private AI UsagePLUGINReading: AI ConsiderationsPLUGINPractice Quiz: Artificial Intelligence (AI) FundamentalsЗадание

Cheat Sheet and Assessment

Module Summary: Operational ProceduresЧтениеCheat Sheet: Operational ProceduresPLUGINGraded Quiz: Operational ProceduresЗадание
06Final Exam and Final Project13 материалов

Final Project

Final Project Overview and InstructionsPLUGINScenario 1: Using the Windows Command LinePLUGINLab: Using the Windows Command LineВнешний инструментQuiz: Using the Windows Command LineЗаданиеScenario 2: Troubleshoot and Secure a SOHO NetworkPLUGINLab: Troubleshoot and Secure a SOHO NetworkВнешний инструментQuiz: Troubleshoot and Secure a SOHO NetworkЗаданиеScenario 3: System Performance RecoveryPLUGINLab: System Performance RecoveryВнешний инструментQuiz: System Performance RecoveryЗадание

Final Assessment

Final QuizЗадание

Course Wrap-Up

Congratulations and Next StepsЧтениеThanks from the Course TeamЧтение
Видео
Introduction to Mobile Devices: AndroidВидео
Reading: Mobile Device ManagementPLUGIN
Practice Quiz: macOS and Mobile Operating SystemsЗадание
Mobile Device SecurityВидео
Reading: Bring Your Own Device (BYOD) PoliciesPLUGIN
Mobile Device ProtectionВидео
Reading: Internet of Things (IoT) and Securing IoT DevicesPLUGIN
Activity: Secure Mobile DevicesPLUGIN
Practice Quiz: Securing SOHO Router and Mobile DevicesЗадание
Practice Quiz: Malware, Social Engineering, Threats, and VulnerabilitiesЗадание