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Advanced Troubleshooting and Root Cause Analysis · LearnSpace
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courseraIT и технологии

Advanced Troubleshooting and Root Cause Analysis

Курс от Coursera
Уровень не указан≈ 13.9 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Advanced Troubleshooting and Root Cause Analysis helps you develop a practical, end-to-end troubleshooting mindset—moving from quick command-line checks to diagnosing complex, production-style incidents. By the end of this course, you’ll be able to investigate and resolve system and application issues using the CLI, troubleshoot network connectivity and access controls, identify performance bottlenecks, and apply structured debugging techniques to prevent recurring crashes. You’ll also learn how to use logs, metrics, and disciplined reasoning to move efficiently from symptoms to root cause. What makes this course unique is its multi-provider design: you’ll learn troubleshooting through AWS’s infrastructure-first lens and Google’s deep focus on performance and debugging. You’ll experience different tools, terminology, and workflows across modules—and that’s intentional. Real incident work often requires switching between environments and layers (network, OS, application, and code) to narrow down failures quickly. Across six modules, you’ll build confidence step by step: starting with Linux CLI fluency, expanding into networking and real scenarios, then leveling up into performance optimization, crash analysis, and postmortem-style prevention.

Навыки, которые вы освоите

File ManagementMulti-CloudCommand-Line InterfaceLinuxSystem MonitoringIncident ManagementPerformance TuningNetwork MonitoringLinux ServersLinux CommandsNetwork TroubleshootingAmazon Web ServicesLinux AdministrationDebuggingProblem ManagementIncident ResponseSite Reliability EngineeringNetwork Protocols

Программа курса

8 модулей · 100 учебных материалов

01Start Here: Get Oriented and Check Your Skills2 материалов
Start Here: How This Skill-Based Course WorksЧтениеSkill Diagnostic: Find Your Recommended Starting PointЗадание
02Linux Command Line11 материалов

Command Line Basics

Module 1 IntroВидео

Учитесь у экспертов

Professionals from the Industry

Преподаватель курса

Advanced Troubleshooting and Root Cause Analysis
В каталоге вашей программы

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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 13.9 ч

8 модулей

Язык: Английский

Субтитры: Арабский, Французский, Украинский, Итальянский, Бразильский португальский, Корейский, Немецкий, Индонезийский, Турецкий, Испанский, Японский

Часть программы вашего университета
CLI BasicsВидео
File ManagementВидео
User PermissionsВидео
File PermissionsВидео
Pre-Course SurveyЧтение

More Command Line

Vim and Nano OverviewВидеоVim and Nano DemoВидеоVim and Nano CheatsheetЧтениеReading LogsВидеоPiping CommandsВидео
03Command Line Troubleshooting 10 материалов

Command Line Networking

Module 2 IntroВидеоPing, Telnet, CurlВидеоDNS Troubleshooting - WhiteboardВидеоAdditional Networking CommandsЧтение

Cron

Introduction to CronВидеоCron DemoВидеоDiving Deeper with CronЧтение

Applications

Installing / Updating ApplicationsВидеоApplication ManagementВидеоApplication LogsВидео
04Network Troubleshooting9 материалов

VPC Networking

Module 3 IntroВидеоCIDR NotationВидеоIPv4 vs. IPv6ЧтениеVPC Flow Logs - WhiteboardВидеоNotable Ports and Protocols DemoВидеоNetworking Take AwayЧтениеConnecting to an InstanceВидео

AWS DNS

Route 53 (Public DNS)ВидеоPrivate DNSВидео
05Troubleshooting Scenarios11 материалов

Linux Scenarios

Module 4 IntroВидеоApplication CrashingВидеоKnowledge CheckЗаданиеSystem is Overwhelmed DemoВидеоAWS CLIВидео

Networking Scenarios

DNS ProblemsВидеоSSH Problems DemoВидеоVPC ConnectivityВидео

Support Engineer Interviews

Interview 1 - RohitВидеоInterview 2 - DaminiВидеоInterview 3 - IshtiaqВидео
06Slowness23 материалов

Understanding Slowness

Intro to Module 2: SlownessВидеоWhy is my computer slow?ВидеоHow computers use resourcesВидеоPossible causes of slownessВидеоSlow web serverВидеоMonitoring toolsЧтениеPractice quiz: Understanding slownessЗадание

Slow Code

Writing efficient codeВидеоUsing the right data structuresВидеоExpensive loopsВидеоKeeping local resultsВидеоSlow script with expensive loopВидеоMore about improving our codeЧтениеPractice quiz: Slow code

When Slowness Problems Get Complex

Parallelizing operationsВидеоSlowly growing in complexityВидеоDealing with complex slow systemsВидеоUsing threads to make things go fasterВидеоMore about complex slow systemsЧтениеPractice Quiz: When slowness problems get complexЗадание

Review

Module 2 Wrap Up: SlownessВидеоQwiklabs assessment: Performance tuning in Python scriptsВнешний инструментExemplar: Performance Tuning in Python ScriptsЧтение
07Crashing Programs32 материалов

Why Programs Crash

Intro to Module 3: Crashing programsВидеоSystems that crashВидеоUnderstanding crashing applicationsВидеоWhat to do when you can't fix the program?ВидеоInternal server errorВидеоInternal server errorЧтениеResources for understanding crashesЧтениеPractice Quiz: Why programs crashЗадание

Code that Crashes

Accessing invalid memoryВидеоUnhandled errors and exceptionsВидеоFixing someone else's codeВидеоReview: Debugging a segmentation faultЧтениеDebugging a segmentation faultВидеоReview: Debugging a Python crashЧтение

Handling Bigger Incidents

Crashes in Complex SystemsВидеоCommunication and Documentation During IncidentsВидеоWriting Effective PostmortemsВидеоPractice writing effective postmortemsЧтениеPractice Quiz: Handling Bigger IncidentsЗадание

Review

Module 3 Wrap Up: Crashing ProgramsВидеоQwiklabs assessment: Fix errors in Python scriptsВнешний инструментExemplar: Fix errors in Python scriptsЧтение
08Skill Assessment2 материалов

Lesson

Learner Expectations for Skill AssessmentЧтениеFinal AssessmentЗадание
Задание
Debugging a Python crashВидео
Debugging with printЧтение
Debugging with assertЧтение
Try and catch debuggingЧтение
Python logging moduleЧтение
Python debugging with pdbЧтение
Debugging/ breakpoints in VS CodeЧтение
AI infused debugging and paired programmingЧтение
Resources for debugging crashesЧтение
Practice Quiz: Code that crashesЗадание