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Enterprise Hardware Diagnostics and Repair · LearnSpace
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courseraIT и технологии

Enterprise Hardware Diagnostics and Repair

Курс от Coursera
Уровень не указан≈ 8.4 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Learn how to systematically diagnose, troubleshoot, and repair enterprise hardware through this comprehensive course in the IT Infrastructure & Support Skill Path. You will develop critical competencies including applying structured troubleshooting methodologies to isolate root causes, coordinating with vendors for warranty service and RMAs, analyzing hardware failure patterns to identify systemic issues, and performing component-level diagnostics and repairs on modern computer systems. Through guided exploration of real-world hardware scenarios and hands-on practice with internal components, firmware interfaces, and diagnostic utilities, you will gain the skills needed to restore system functionality with confidence and precision. This course combines expertise from **Microsoft** and **IBM**, giving you multiple perspectives on hardware behavior, failure modes, and professional diagnostic workflows. You will progress from foundational problem-solving strategies to in-depth examination of CPUs, motherboards, memory modules, power supplies, and firmware settings. Along the way, you will learn how to interpret failure symptoms, differentiate between physical and logical faults, and execute targeted repair procedures to bring enterprise systems back online. The curriculum balances conceptual understanding with practical, component-level application—preparing you to work effectively in environments where reliability and uptime are critical. Whether you are beginning your journey in hardware support or seeking to strengthen your diagnostic and repair capabilities, this course equips you with the tools and methodologies needed to troubleshoot enterprise hardware with expert efficiency. Perfect for aspiring IT support specialists, field technicians, and learners seeking strong skills in hardware diagnostics, repair workflows, and systematic problem-solving in enterprise environments.

Навыки, которые вы освоите

Problem ManagementServersSystem ConfigurationHardware ArchitectureProduct SupportDesktop SupportTechnical SupportComputer HardwareTechnical Support and ServicesHardware TroubleshootingComplex Problem Solving

Программа курса

4 модулей · 47 учебных материалов

01Start Here: Get Oriented and Check Your Skills2 материалов
Start Here: How This Skill-Based Course WorksЧтениеSkill Diagnostic: Find Your Recommended Starting PointЗадание
02Introduction to troubleshooting methodologies28 материалов

Troubleshooting approaches

Introduction to troubleshootingВидео

Учитесь у экспертов

Professionals from the Industry

Преподаватель курса

Enterprise Hardware Diagnostics and Repair
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 8.4 ч

4 модулей

Язык: Английский

Субтитры: Арабский, Французский, Узбекский, Украинский, Китайский (Китай), Греческий, Итальянский, Бразильский португальский, Вьетнамский, Нидерландский, Корейский, Немецкий, Пушту, Русский, Тайский, Индонезийский, Шведский, Турецкий, Азербайджанский, Испанский, Дари, Хинди, Японский, Казахский, Венгерский, Польский

Часть программы вашего университета
The four steps of troubleshootingЧтение
Happiness engineeringВидео
Best practices and tips for troubleshootingЧтение
Troubleshooting scenarioВидео
Common troubleshooting mistakes and how to avoid themЧтение
Activity: Apply a troubleshooting model to a given problemЗадание
Knowledge check: Troubleshooting approachesЗадание

Problem-solving strategies

Root cause analysis: Analyzing the problemВидеоKepner-Tregoe methodЧтениеIDEAL frameworkВидеоUsing decision matrix and SWOT analysisЧтениеApplying logic and elimination methodsВидеоDocumentation and clear communicationЧтениеActivity: Applying a problem-solving strategyЗаданиеKnowledge check: Problem-solving strategiesЗадание

Hardware issues

Exploring hardware components and their potential issuesВидеоMeasuring performanceЧтениеBenchmarking toolsЧтениеDiagnosing hardware failuresВидеоTroubleshooting performance, audio, and video issuesЧтениеTroubleshooting printer issuesВидеоUpgrading and repairing computer components: Best practicesЧтениеActivity: Troubleshoot a hardware issueЧтениеSelf-review: Troubleshoot a hardware issueЗаданиеKnowledge check: Hardware issuesЗаданиеModule summary: Troubleshooting methodologiesВидеоAdditional resources: Troubleshooting methodologiesЧтение
03Internal Computer Components15 материалов

Internal Computer Components

Motherboard ComponentsВидеоConfigure BIOS Settings  ВидеоInstall and Configure CPU and Cooling ВидеоPower Supply BasicsВидеоReading: Internal Connector TypesPLUGINHands-on Lab: Determine Power Supply NeedsPLUGINLesson Summary: Internal Computer ComponentsЧтениеPractice Quiz: Internal Computer ComponentsЗадание

Troubleshooting Internal Computer Components

Troubleshooting MotherboardsВидеоTroubleshooting RAM and CPUВидеоTroubleshooting PowerВидеоHands-on Lab: Crash Code IdentificationPLUGINLesson Summary: Troubleshooting Internal Computer ComponentsЧтениеPractice Quiz: Troubleshooting Internal Computer ComponentsЗадание

Module 3 Glossary and Graded Quiz 

Glossary: Internal Computer Components PLUGIN
04Skill Assessment - Enterprise Hardware Diagnostics and Repair2 материалов

Lesson

Learner Expectations for Skill AssessmentЧтениеEnterprise Hardware Diagnostics and RepairЗадание