Performance Monitoring and Optimization

О курсе

Learn how to track what matters and optimize performance. You will design dashboards and reports, set proactive thresholds, establish feedback channels to capture qualitative and quantitative insights, and benchmark against standards and baselines to prioritize improvements. This course combines expertise from Coursera and Northeastern University. You will progress from KPI selection and dashboard design to mixed-method feedback collection and then to benchmarking techniques that contextualize performance over time. The curriculum emphasizes practical analysis that converts metrics into action. Perfect for IT operations and service owners. You’ll deliver concise dashboards, structured feedback insights, and data-backed recommendations that elevate service quality.

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