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Create a services customer satisfaction process

Курс от Coursera

Начальный≈ 1.9 чАнглийский

О курсе

In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Навыки, которые вы освоите

Customer Support Customer Service Process Mapping Customer experience improvement Customer Relationship Management Process Design Service Design Customer Analysis Loyalty Programs Cross-Channel Marketing Customer Insights Journey Mapping Marketing Integrated Marketing Communications Customer Engagement Business Process Customer Retention

Программа курса

1 модулей · 4 учебных материалов

01Project Overview4 материалов

Practical Application via Rhyme

Project-based Course OverviewЧтение Create a services customer satisfaction processЛабораторная Graded Quiz: Test your Project understandingЗадание

Учитесь у экспертов

Angelo Paolillo

Преподаватель курса