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Create Customer Support Data with Google Sheets

Курс от Coursera

Начальный≈ 1.9 чАнглийский

О курсе

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Навыки, которые вы освоите

Service Level Google Sheets Customer Analysis Data Management Data Integration Data Analysis Spreadsheet Software Productivity Software Organizational Skills Data Entry Data Validation Google Workspace Customer Service Customer Data Management Customer Support Excel Formulas

Программа курса

1 модулей · 4 учебных материалов

01Create Customer Support Data with Google Sheets4 материалов

Create Customer Support Data with Google Sheets

Project-based Course OverviewЧтение Create Customer Support Data with Google SheetsЛабораторная Graded Quiz: Test your Project understandingЗадание

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Melissa Al-Shaer

Project Manager