Назад в каталог
Курс от Microsoft
courseraБизнес
Customer Data, Analytics, and Segmentation
Курс от MicrosoftО курсе
This course dives deep into Copilot's capabilities for leveraging customer data. You will explore connecting, enriching, and analyzing customer information to gain valuable insights into behaviors, preferences, and potential opportunities. You will learn how to personalize interactions, identify high-potential leads, and measure sales performance using Copilot's data-driven tools. This course is essential for sales professionals who want to harness the power of customer data to drive personalized engagement and maximize sales success. Required Course Materials: A Copilot license is required to complete this course. If you don’t have a Microsoft 365 Personal or Family license, you can start a free 30-day trial using the link provided in the course.
Навыки, которые вы освоите
Microsoft CopilotData CleansingData QualityAnalyticsCustomer Data ManagementCustomer Relationship Management (CRM) SoftwareSales StrategySales ManagementProspecting and QualificationSalesSales ProspectingCustomer InsightsCustomer EngagementAdvanced AnalyticsData MaintenanceAI PersonalizationSales EnablementPersonalized ServiceCustomer AnalysisData Integrity
Программа курса
3 модулей · 37 учебных материалов
01Harnessing Customer Insights with Copilot12 материалов
Учитесь у экспертов
Microsoft
Преподаватель курса