courseraБизнес

Customer Experience: How To Delight Customers

Курс от Alex Genadinik

Уровень не указан≈ 1.1 чАнглийский

О курсе

Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer. You will also learn how to identify potential friction points in your business where customers might be potentially unhappy, and turn those moments into ones where you delight clients.

Навыки, которые вы освоите

Customer Service Customer experience improvement Customer Relationship Building Process Analysis Customer Engagement Client Services Continuous Improvement Process Customer Complaint Resolution Customer Retention Process Improvement Customer experience strategy (CX)Brand Loyalty Experience Design

Программа курса

3 модулей · 10 учебных материалов

01Welcome to the course3 материалов

Welcome to the courseВидео Extra things you can give away that delights clientsВидео Examples of how to take a product and make it delightВидео

02Exploring customer experience further4 материалов

The CEO providing customer serviceВидео

Учитесь у экспертов

Alex Genadinik

Преподаватель курса