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Курс от Interplay Learning
courseraЛичное развитие
Customer Service for Trades
Курс от Interplay LearningО курсе
In the competitive world of trade services, technical skill is only half the battle. This course, Customer Service for Trades, is designed specifically for trade professionals who want to master the art of client interaction and build a reputation for excellence. You will explore the nuances of communication and learn how to foster lasting professional relationships that lead to repeat business. By completing this course, you will transition from being just a technician to becoming a trusted advisor, gaining the "soft skill" edge necessary to elevate your career and stand out in a crowded market.
Навыки, которые вы освоите
Customer ServiceProfessionalismCustomer Complaint ResolutionVerbal Communication SkillsHVACTrustworthinessExpectation ManagementCustomer experience improvementUser FeedbackComposureCustomer Relationship BuildingProblem SolvingRapport BuildingConsultative ApproachesProfessional DevelopmentNon-Verbal CommunicationCommunicationFacility Repair And MaintenanceActive ListeningMaintenance, Repair, and Facility Services
Программа курса
6 модулей · 19 учебных материалов
01Understanding Customer Service3 материалов
Understanding Customer Service
IntroductionВидеоUnderstanding Customer ServiceВидеоKnowledge Check: Understanding Customer ServiceЗаданиеУчитесь у экспертов
Interplay Learning
Преподаватель курса