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Dealing With Angry Customers In Customer Service

Курс от Alex Genadinik

Уровень не указан60 минАнглийский

О курсе

This course focuses on the part of customer service and customer support during which you have to handle frustrated or angry clients. These are some of the most difficult and emotionally situations in customer service. You will learn how to handle such scenarios on an emotional level as well as being able to de-escalate the situation with the right kind of language and behavior, and hopefully turn a frustrated customer into an appreciative and loyal one.

Навыки, которые вы освоите

De-escalation Techniques Customer Service Communication Strategies Empathy & Emotional Intelligence Verbal Communication Skills Emotional Intelligence Conflict Management Service Recovery Customer Relationship Building Customer Complaint Resolution Customer experience improvement Customer Support Communication Empathy Customer Retention

Программа курса

3 модулей · 8 учебных материалов

01Introduction to the course 3 материалов

Introduction to the course Видео Example of an angry customer email and common misunderstandingsВидео Setting boundaries that your customers can't cross and protecting staffВидео

02Removing toxic clients2 материалов

Dealing with angry clients and deciding when to fire clientsВидео

Учитесь у экспертов

Alex Genadinik

Преподаватель курса