К содержимому
learnspaceYOUR NEXT CHAPTER
ПРОСТРАНСТВО ОБУЧЕНИЯ
ГлавнаяКаталог курсовМоё обучениеCoursera

Знания без границ

Учитесь у лучших университетов и компаний мира.

Открыть Coursera
Интеграция
Пространство университета
Моё пространствоСтраница курса
↵
ЯЛичный кабинетСтудент
© 2026 LearnSpaceКаждый день — возможность узнать больше.Помощь
Dell Technologies Becoming An Effective Seller · LearnSpace
Назад в каталог
courseraIT и технологии

Dell Technologies Becoming An Effective Seller

Курс от Dell
Начальный≈ 12.5 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course is designed to equip you with the knowledge and skills to thrive in the dynamic IT sales industry. No previous experience is necessary. The course begins by exploring the core concepts of sustainability and its growing relevance in today's world, emphasizing the importance of integrating sustainable practices into business strategies. You will learn to develop industry acumen by identifying key elements that drive success in the IT sector. The course also covers major technology trends, including artificial intelligence (AI), that are reshaping the IT sales landscape. You will learn to adapt your sales strategies and approaches based on evolving technology, customer preferences, and market conditions. You will also explore techniques for collaboratively creating solutions with clients during the sales process, fostering strong relationships and ensuring customer satisfaction. The course will guide you in creating an effective territory management plan, analyzing sales data, and identifying market trends to uncover opportunities and address challenges within your territory. By the end of this course, you will be able to: Identify key elements for developing industry acumen Describe traits of consultative customer centric mindset Understand the core concepts of sustainability and its relevance in today’s world. Demonstrate the use of AI-powered tools and analytics to enhance their sales tactics and improve customer engagement. Demonstrate the ability to adapt their sales strategies and approaches based on changing technology, customer preferences, and market conditions in the IT industry. Identify and articulate major technology trends, including AI, that are reshaping the IT sales landscape. Identify techniques for collaboratively creating solutions with clients during the sales process. Apply structured problem-solving techniques to propose tailored solutions that meet customer needs and drive sales success. Recognize and articulate common customer pain points within the IT industry. Analyze sales data and market trends to identify opportunities and challenges within their territory. Develop the skills to build and maintain strong relationships with clients and prospects. Create an effective territory management plan.

Навыки, которые вы освоите

Customer Relationship BuildingSales StrategySales Territory ManagementCorporate SustainabilityConsultative ApproachesSales ProspectingMarket OpportunitiesSales EnablementSelling TechniquesRelationship BuildingSales ProcessAI PersonalizationBusiness Relationship ManagementRelationship ManagementEnvironmental Social And Corporate Governance (ESG)Technical SalesCustomer Relationship ManagementSalesSolution SellingSustainable Business

Программа курса

4 модулей · 72 учебных материалов

01Business Acumen24 материалов

Welcome

WelcomeЧтениеCourse Syllabus: Becoming an Effective SellerЧтение

Sustainability

What is ESG?ВидеоESG Origins and Growth DriversВидео

Учитесь у экспертов

Develop with Dell

Преподаватель курса

Dell Technologies Becoming An Effective Seller
В каталоге вашей программы

Инвестируйте в себя

Новые знания — в удобное для вас время.

Начать на Coursera

Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 12.5 ч

4 модулей

Язык: Английский

Субтитры: Дари, Казахский, Пушту

Часть программы вашего университета
Environmental Dimension of SustainabilityВидео
Business ImperativesВидео
Sustainability QuizЗадание

Customer Centric Mindset

The Power of Putting Customers FirstВидеоThe Growing Demand for Customer-Centric MindsetsВидеоDeveloping Your Customer-Centric MindsetВидеоApplying Customer-Centricity to Solve ProblemsВидеоCustomer-Centric Mindset: Key Takeaways and Next StepsВидеоCustomer Centric Mindset QuizЗаданиеCustomer-Centric Mindset ActivityDIALOGUE

Consultative Mindset

Beyond the Pitch: The Power of Consulting in SalesВидеоThe Growing Demand for Trusted ConsultationВидеоEstablishing Your Consultative Mindset: Practical TechniquesВидеоApplying the Consultative Mindset: Real World ExamplesВидеоKey Takeaways: Embrace the Consultative ApproachВидео

Industry Acumen

Industry Acumen: The Unfair Advantage of IT SalesВидеоIndustry Acumen: Transform Your Sales ApproachВидеоBuilding Your Industry AcumenВидео

Conclusion

Business Acumen AssessmentЗаданиеRecapЧтение
02Adaptability in the Evolving IT Landscape14 материалов

Technology Trends

Key Technology Trends Transforming IT SalesВидеоHybrid Cloud: Navigating the New IT Infrastructure and Its Sales ImplicationsЧтениеThe Zero Trust Imperative: Reshaping How Security is Sold and BoughtЧтение

Adaptive Sales Skills

Cultivating Adaptability in a Changing LandscapeВидеоAdapting to Technological Change: The Sales Professional’s Digital ToolkitЧтениеAdapting to the Modern Buyer: Aligning Your Strategy with New Customer PreferencesЧтениеAdapting to Market Conditions: Thriving in a Climate of Economic UncertaintyЧтение

Sales and AI

Developing and Demonstrating Adaptive Sales SkillsВидеоAI Transforming Sales ProcessesВидеоThe AI-Augmented Sales Funnel: A Tactical Guide to Smarter SellingЧтениеBeyond the Buzzword: Using AI Analytics to Forge Deeper Customer EngagementЧтениеIndustry Research with AIЗадание

Conclusion

IT Landscape AssessmentЗаданиеRecapЧтение
03Problem Solving for Sales Success16 материалов

Customer Pain Points

Customer Pain PointsВидеоCategories of Customer Pain PointsВидеоFrameworks for Identifying Customer Pain PointsВидеоRecognizing and Articulating Pain Points in Customer InteractionsВидеоFrom Pain Points to SolutionsВидеоCustomer Pain Points QuizЗадание

Problem Solving Techniques

Problem Solving Techniques for SalesВидеоProblem Solving: Exploration and DesignВидеоA Structured Framework for Sales Problem SolvingЧтениеSolution Validation and PresentationВидеоSpecialized Problem-Solving TechniquesВидео

Effective Communication for Problem Solving

Effective Communication Strategies for Problem SolvingВидеоCommunication Techniques for Specific ChallengesВидеоDiagnostic Questions ScriptВзаимная проверка

Conclusion

Sales Problem Solving AssessmentЗаданиеRecapЧтение
04Strategically Managing Your Territory18 материалов

Creating an Effective Territory Management Plan

Your Sales GPS: Mastering Territory ManagementВидеоEssential Components of Effective Territory ManagementВидеоEssential Components of Effective Territory Management continuedВидеоThe 5-Step Territory Management ProcessВидеоTerritory Management Process continuedВидеоPitfalls to Avoid and Territory Planning Tools and ResourcesВидеоTerritory Management QuizЗадание

Building and Maintaining Client Relationships

Building Lasting Connections: Guide to Client RelationshipsВидеоKey Relationship Building Skills and Strategic ApproachesВидеоNurturing Long-term RelationshipsВидеоCustomer Communication: EmailЗадание

Leveraging Sales Data for Decision Making

Data Driven Sales, Unlock Your PotentialВидеоFrom Analysis to ActionВидеоOvercoming Data Challenges & Building a Data Driven Sales CultureВидеоSales Territory StrategyВзаимная проверкаSales Territory Strategy ExemplarЧтение

Conclusion

Becoming an Effective Seller AssessmentЗаданиеCourse SummaryЧтение