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Dell Technologies Closing the Deal · LearnSpace
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courseraIT и технологии

Dell Technologies Closing the Deal

Курс от Dell
Начальный≈ 10 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course is designed to develop your ability to communicate and deliver business value through effective sales techniques. This course will teach you to articulate how proposed solutions provide business value, evaluate the relationship between value propositions and buyer motivations, and identify the four key components of a value proposition. You will learn the skills to create and deliver compelling presentations that effectively communicate value propositions and address customer needs. Throughout the course, you will apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions. Essential negotiation skills will be demonstrated, enabling you to navigate client discussions confidently. You will identify common types of customer objections and use a three-step approach (acknowledge, understand, respond) to address customer issues effectively. Additionally, the course will cover best practices for creating resumes and participating in interviews, ensuring you are well-prepared to obtain a job in sales. By the end of this course, you will be able to: Identify the four key components of a value proposition​ Evaluate the relationship between value propositions and buyer motivations​ Communicate the ways that a proposed solution will deliver business value Demonstrate essential negotiation skills to navigate discussions with clients confidently Apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions Create and deliver compelling presentations that effectively communicate value propositions and address customer needs Use three step approach (acknowledge, understand, respond) to address customer issues Identify common types of customer objections Identify best practices for creating resumes Identify best practices for keeping control of the call Build and deliver a value proposition as a way to secure customer commitment

Навыки, которые вы освоите

Closing (Sales)InfluencingOvercoming ObjectionsValue PropositionsNegotiationInterviewing SkillsCommunicationRapport BuildingSales PresentationsPublic SpeakingOral ExpressionPersuasive CommunicationGeneral Sales PracticesSales PresentationSalesConsumer BehaviourSales ProcessSelling TechniquesVerbal Communication SkillsSales Training

Программа курса

4 модулей · 53 учебных материалов

01Showing the Value12 материалов

Welcome

WelcomeЧтениеCourse Syllabus: Closing the DealЧтение

Value Propositions

Value PropositionsВидеоValue Proposition ExamplesЧтение

Учитесь у экспертов

Develop with Dell

Преподаватель курса

Dell Technologies Closing the Deal
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Начать на Coursera

Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 10 ч

4 модулей

Язык: Английский

Субтитры: Дари, Казахский, Пушту

Часть программы вашего университета
Value PropositionsОбсуждение

Selling Business Value

Selling Business ValueВидеоThree Keys of Value-Based SellingЧтениеBuilding a Business Value PitchЗадание

Dell Technologies Advantage

Selling the Value of the Dell Technologies AdvantageВидеоDell Technologies AdvantageВидео

Conclusion

Showing the Value AssessmentЗаданиеRecapЧтение
02Presentations, Influencing and Negotiation15 материалов

Crafting and Delivering Compelling Presentations

Crafting and Delivering Compelling PresentationsВидеоPresentations That Communicate ValueЧтениеBringing Your Message to LifeВидеоDelivering Presentations Drive EngagementЧтение

Techniques for Influencing Others

Techniques for Influencing OthersВидеоEthical Principles of Influence in SalesВидеоThe Foundation of Influential Sales ConversationsЧтениеStrategic Influence in Sales DiscussionsЧтение

Negotiation Strategies for Sales Professionals

Negotiation Strategies for Sales ProfessionalsВидеоNavigating the Negotiation Dialogue: Process and TacticsВидеоEssential Negotiation Skills for Confident Client ConversationsЧтениеInfluencing Outcomes with Confidence and PrecisionЧтениеNegotiation SkillsDIALOGUE

Conclusion

Presentations, Influencing and Negotiation AssessmentЗаданиеRecapЧтение
03Overcoming Objections & Closing the Deal14 материалов

Handling Customer Dissatisfaction

Handling Customer DissatisfactionВидеоA Guide to Handling Difficult CustomersЧтениеDissatisfied Customer ScenarioЗадание

Objection Handling

Objection HandlingВидеоResponding to ObjectionsОбсуждениеCommon Sales ObjectionsЧтениеObjection Handling QuizЗадание

Keeping Control of the Call and Closing

Keeping Control of the CallВидеоControlling a CallОбсуждение

Selling With Confidence

Gaining CommitmentВидеоHow to Close a SaleЧтениеTypes of Closing ApproachesОбсуждение

Conclusion

Objection Handling AssessmentЗаданиеRecapЧтение
04Preparing for Your Sales Interview12 материалов

Getting the Job

Common Interview StrategiesВидеоResume Advice from Hiring MangersВидеоResume Advice from a Sales DirectorВидеоInterviewing Advice: PreparationВидеоInterviewing Advice: How to Stand OutВидеоInterviewing Strategies from ISRsВидеоThe STAR MethodВидеоPost-Interview AdviceВидеоInformational Interview QuestionsЧтениеElevator PitchЗадание

Conclusion

Closing the Deal AssessmentЗаданиеCourse SummaryЧтение