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Demand management: Breaking down today’s commercial silos · LearnSpace
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Demand management: Breaking down today’s commercial silos

Курс от ESSEC Business School
Уровень не указан≈ 13.8 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

The biggest challenge facing the hospitality industry over the next 5 years is the lack of integration between the key commercial disciplines of sales, revenue, distribution and finance and the negative impact this will continue to have on delivering asset value and maximum profitability. This course, spread over 4 key modules: Asset Management Demand Generation Digital Marketing Demand Optimisation aims to break down these commercial silos and reveal the journey from long-term asset development through to short-term profit tactics and how commercial teams can align themselves throughout the organisation. Created by SnapShot, this course is hosted by a group of experienced Industry guest lecturers in their fields of expertise and includes an ideal mix of accessible theory and practical exercises and simulations. SnapShot is a Hotel Demand Management company that specializes in helping hotels aggregate and use their data. We provide useful tools as well as innovative education and coaching services to empower hotels to take informed decisions in managing their demand to increase profits.

Навыки, которые вы освоите

Digital MarketingAsset ManagementDemand GenerationForecastingRevenue ManagementHospitality ManagementData-Driven Decision-MakingBusiness ValuationMarketingRevenue ForecastingHospitalityDemand PlanningReturn On InvestmentMarketing Channel

Программа курса

4 модулей · 69 учебных материалов

01Asset Management19 материалов

Welcome!

Welcome back!ВидеоIntroductionВидеоMooc GlossaryЧтение

Introduction to Asset Management

IntroductionВидео

Учитесь у экспертов

Peter O'Connor

Professor of information systems, Director of the MBA in Hospitality Management

Alex Slors

Independent Hotel Asset Manager & Development Consultant

David Turnbull

Co-Founder and CCO

Brendan May

COO Livabout

Martin Soler

Independent Marketing Consultant

Lennert De Jong

Commercial Director

Demand management: Breaking down today’s commercial silos
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 13.8 ч

4 модулей

Язык: Английский

Субтитры: Арабский, Французский, Украинский, Китайский (Китай), Греческий, Итальянский, Бразильский португальский, Вьетнамский, Нидерландский, Корейский, Немецкий, Русский, Тайский, Индонезийский, Шведский, Турецкий, Испанский, Хинди, Японский, Казахский, Польский

Часть программы вашего университета
The Asset Management TriangleВидео
Practice Lesson 1Задание

From Planning to Opening

Development and PlanningВидеоTypes of ManagementВидеоConstruction and (Pre)openingВидеоPractice Lesson 2Задание

From Operation and Asset Management to Exit

Operation and Asset ManagementВидеоAsset CycleВидеоValuationВидеоExit StrategyВидеоPractice Lesson 3Задание

Conclusion

ConclusionВидеоComplementary ReadingsЧтениеQ&AВидеоModule 1 AssessmentЗадание
02Demand Generation17 материалов

Introduction

IntroductionВидео

How to define the hotel product, value proposition and customers

Product OfferingВидеоPrice Value TheoryВидеоSegmentationВидеоPractice Lesson 1Задание

Pricing

Creating a Pricing StrategyВидеоPricing by SegmentВидеоPractice Quiz Lesson 2Задание

Business mix and distribution

Business MixВидеоTechnology and DistributionВидеоCost of Distribution and AcquisitionВидеоPractice Lesson 3Задание

Conclusion

ConclusionВидеоComplementary ReadingsЧтениеQ&AВидеоModule 2. AssessmentЗаданиеUnderstanding the impact of experiential marketingВзаимная проверка
03Online Marketing16 материалов

Introduction to Online Marketing

IntroductionВидео

Rules and Basics of Hotel Marketing

The customer journeyВидеоMake the hotel stand outВидеоPractice Lesson 1Задание

Use the Right Channels

Capture the visitors on your websiteВидеоEmotionВидеоNavigation and ReviewsВидеоThird party and intermediary optimization: OTAsВидеоThird party and intermediary optimization: other channels of distributionВидеоPractice Lesson 2Задание

Measure your Return On Investment

The Net Contribution ApproachВидеоAdvertising Attribution ModelВидеоPractice Lesson 3Задание

Conclusion

Complementary ReadingsЧтениеQ&AВидеоModule 3. AssessmentЗадание
04Revenue Management17 материалов

Introduction

IntroductionВидео

Why Revenue Management is important

Why is Revenue Management Important?ВидеоRevenue Management BingoВидео

Revenue Management Process: Demand Optimization and Data

Demand OptimizationВидеоData Collection and AggregationВидео

Revenue Management Process: Analysis

Analysis I: BenchmarkingВидеоAnalysis II: Booking CurvesВидеоAnalysis: ForecastingВидео

Decisions & Profit Optimization

DecisionsВидеоProfit Decision MakingВидео

Conclusion

ConclusionВидеоComplementary ReadingsЧтениеQ&AВидеоConclusionВидеоModule 4. AssessmentЗаданиеCreating a hotel forecastВзаимная проверкаWrap-UpВидео