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Selling with Confidence · LearnSpace
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courseraIT и технологии

Selling with Confidence

Курс от Dell
Начальный≈ 4.9 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course is designed to give the learner the confidence to complete the sale by providing business value, while teaching the ins and outs of overcoming objections and going for the close. This course is primarily aimed at people who are interested in beginning a career in IT Sales and as such, learners are not required to have prior sales or technical experience. This course is recommended for students looking to begin their career as well as those who are looking for a career change or transition. After completing this course, you will be able to: -Communicate the ways that a proposed solution will deliver business value -Evaluate the relationship between value propositions and buyer motivations​ -Identify the four key components of a value proposition​. -Identify common types of customer objections. -Use three step approach (acknowledge, understand, respond) to address customer issues. -Build and deliver a value proposition as a way to secure customer commitment. -Identify best practices for keeping control of the call. This is the third course in the Develop with Dell: IT Sales Specialization.

Навыки, которые вы освоите

Closing (Sales)Overcoming ObjectionsConsumer BehaviourSales PresentationSales ProcessTechnical SalesInside SalesOutside SalesTelephone SkillsSales DevelopmentSales PresentationsGeneral Sales PracticesPhone SalesSalesBusiness CommunicationValue PropositionsCustomer ServiceSelling TechniquesSales Strategy

Программа курса

3 модулей · 27 учебных материалов

01Showing the Value10 материалов

Welcome

Welcome to Selling With ConfidenceВидеоCourse Syllabus: Selling with ConfidenceЧтениеShowing the Value IntroductionВидео

Value Propositions

Value PropositionsВидео

Учитесь у экспертов

Develop with Dell

Преподаватель курса

Selling with Confidence
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Новые знания — в удобное для вас время.

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в новой вкладке

Обучение на Coursera

≈ 4.9 ч

3 модулей

Язык: Английский

Часть программы вашего университета
Value Proposition ExamplesЧтение
Value PropositionsОбсуждение

Selling Business Value

Selling Business ValueВидеоThree Keys of Value-Based SellingЧтениеBuilding a Business Value PitchЗаданиеUnderstanding Business ValueЗадание
02Overcoming Objections8 материалов

Welcome

Overcoming Objections IntroductionВидео

Handling Customer Dissatisfaction

Handling Customer DissatisfactionВидеоA Guide to Handling Difficult CustomersЧтениеDissatisfied Customer ScenarioЗадание

Objection Handling

Objection HandlingВидеоResponding to ObjectionsОбсуждениеCommon Sales ObjectionsЧтениеHandling Customers and ObjectionsЗадание
03Closing the Deal9 материалов

Welcome

Closing the Deal IntroductionВидео

Keeping Control of the Call

Keeping Control of the CallВидеоControlling a CallОбсуждение

Gaining Commitment

Gaining CommitmentВидеоHow to Close a SaleЧтениеTypes of Closing ApproachesОбсуждениеClosing the DealЗадание

Closing

Course CloseВидеоClosing Remarks from the TeamЧтение