courseraБизнес

Professional Skills: Digital Communication

Курс от Arizona State University

Начальный≈ 3.7 чАнглийский

О курсе

Learn how to navigate emotional expression in digital spaces with confidence. This course equips professionals with actionable strategies to reduce miscommunication and strengthen digital connections. From texts and emails to video conferences and chat platforms, digital communication is part of daily professional life. Yet conveying and interpreting emotion in these spaces can be challenging. This self-paced course, led by Dr. Nicholas Proferes of ASU's School of Social and Behavioral Sciences, explores how to express, decode and manage emotion effectively in digital settings. Learners will explore the foundations of the communication process, examine the unique barriers and biases present in online platforms, and develop skills to overcome miscommunication with empathy and clarity.

Навыки, которые вы освоите

Digital Communications Conflict Management Emotional Intelligence Communication Communication Strategies Collaboration Interrigatories Media and Communications Non-Verbal Communication Interpersonal Communications Empathy & Emotional Intelligence

Программа курса

5 модулей · 34 учебных материалов

01Using the communication process8 материалов

Lesson 1

Using the communication process: Causes and resourcesPLUGIN Using the communication process: Using this process to communicatePLUGIN Practice the solution: Using the communication processPLUGIN Job aid: Communication processPLUGIN

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