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Digital Communication and Emotion · LearnSpace
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Digital Communication and Emotion

Курс от Arizona State University
Уровень не указан≈ 7.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Communication online can be hard, especially when emotions get involved. Whether you’re facing someone’s sarcastic joke or a heated discussion, digital communication requires finesse. Even in normal situations, this communication can benefit from specific skills that let you get your message across clearly on any medium. However, you may still wonder about the best ways to go about online communication. With the expertise of Dr. Nicholas Proferes of the ASU School of Social and Behavioral Sciences, the Digital Communication and Emotion course will put the tools, knowledge and strategies of digital communication directly into your hands. You’ll learn the fundamentals and get acquainted with your digital media toolkit. Then, you’ll directly apply them in hands-on scenarios. Communicating effectively in the digital world requires using emotion appropriately, choosing the right medium and responding to miscommunications — skills that anyone can learn and apply anywhere. Take the next step of your digital communications journey today!

Навыки, которые вы освоите

Interpersonal CommunicationsDe-escalation TechniquesMedia and CommunicationsEmpathy & Emotional Intelligencedigital literacyConflict ManagementInteractive LearningDigital Communications

Программа курса

6 модулей · 37 учебных материалов

01Welcome to Digital Communication and Emotion!3 материалов

Welcome to Digital Communication and Emotion!

Welcome to Digital Communication and Emotion!ЧтениеIntroduction to Digital Communication and Emotion!PLUGINInstructional story: Mariam’s failed connectionPLUGIN
02Using the communication process8 материалов

Using the communication process

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CareerCatalyst

Преподаватель курса

Digital Communication and Emotion
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Обучение на Coursera

≈ 7.2 ч

6 модулей

Язык: Английский

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Using the communication process: Causes and resourcesPLUGIN
Using the communication process: Using this process to communicatePLUGIN
Practice the Solution: Using the communication processЧтение
Practice the Solution: Using the communication processPLUGIN
Infographic: Communication processЧтение
Reflect on the solution: Using the communication processОбсуждение
Communicate deliberately and ask clarifying questions: Key takeawaysЧтение
Apply the solution: Asking clarifying questionsВзаимная проверка
03Showing emotion in digital ways8 материалов

Showing emotion in digital ways

Showing emotion in digital ways: Causes and resourcesPLUGINShowing emotion in digital ways: Preparing a message with emotionPLUGINPractice the solution: Showing emotion in digital waysЧтениеPractice the solution: Showing emotion in digital waysPLUGINInfographic: Video conferencing tipsЧтениеReflect on the solution: Showing emotion in digital waysОбсуждениеDigital communication requires specialized approaches: Key TakeawaysЧтениеApply the Solution: Effectively communicate emotion in a task request messageВзаимная проверка
04Choosing an appropriate medium8 материалов

Choosing an appropriate medium

Choosing an appropriate medium: Causes and resourcesPLUGINChoosing an appropriate medium: Informing your choice of mediumPLUGINPractice the solution: Choosing an appropriate mediumЧтениеPractice the solution: Choosing an appropriate mediumPLUGINInfographic: Know your audienceЧтениеReflect on the solution: Choosing an appropriate mediumОбсуждениеEffective communication requires knowing your purpose: Key TakeawaysЧтениеApply the solution: Pros and cons of digital communication mediaВзаимная проверка
05Responding to digital confusions8 материалов

Responding to digital confusions

Responding to digital confusions: Causes and resourcesPLUGINResponding to digital confusions: Reacting to emotions and errorsPLUGINPractice the solution: Responding to digital confusionsЧтениеPractice the solution: Responding to digital confusionsPLUGINInfographic: How to respond to an emotional email in a professional wayЧтениеReflect on the solution: Responding to digital confusionsОбсуждениеPrepare for inevitable miscommunications: Key TakeawaysЧтениеApply the solution: Responding to an emotionally charged emailВзаимная проверка
06Course Conclusion2 материалов

Course Conclusion

Final ThoughtsЧтениеFinal ThoughtsPLUGIN