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Effective Communication for Today’s Leader

Курс от Tecnológico de Monterrey

Средний≈ 25.3 чАнглийский

О курсе

Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues. Being a good communicator is synonym to being a good leader. Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.

Навыки, которые вы освоите

Communication Strategies Performance Review Team Performance Management Emotional Intelligence Rapport Building

Программа курса

4 модулей · 71 учебных материалов

01Topic 1. Human communication levels20 материалов

Opening

List of topics & Course ScheduleЧтение EvaluationЧтение Methodology and PoliciesЧтение Initial Self-DiagnosisЗадание

1.1 Concept and communication levels

IntroductionЧтение

02Topic 2. Assertive communication15 материалов

2.1 Diferences between agressiveness, non- assertiveness , and assertiveness

IntroductionЧтение What is assertiveness?Видео Self-evaluation. What is assertiveness?Задание Assertiveness as a communication skillЧтение Networking topic 2. Assertive communicationОбсуждение

03Topic 3. Empathetic listening17 материалов

3.1 Listening levels: hearing, listening, and empathizing

IntroductionЧтение Levels of listening: hearing, listening, and empathizingВидео Self-evaluation. Levels of listening: hearing, listening, and empathizingЗадание Dialogue and empathy as tools to resolve conflictsЧтение Networking topic 3. Empathetic listeningОбсуждение Infographic. Levels of depth in listening

04Topic 4. Performance feedback19 материалов

4.1 Recognizing good and bad performance

IntroductionЧтение Use and benefits of feedbackВидео Self-evaluation. Use and benefits of feedbackЗадание The feedback cycleЧтение Networking topic 4. Performance feedbackОбсуждение Infographic. Key feedback actionsЧтение

Учитесь у экспертов

Carlos Alberto Tena Sánchez

Преподаватель курса

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Обучение на Coursera

≈ 25.3 ч

4 модулей

Язык: Английский

Субтитры: Арабский, Французский, Украинский, Китайский (Китай), Греческий, Итальянский, Бразильский португальский, Вьетнамский, Нидерландский, Корейский, Немецкий, Русский, Тайский, Индонезийский, Шведский, Турецкий, Испанский, Хинди, Японский, Казахский, Польский

Effective Communication for Today’s Leader

О курсе

Навыки, которые вы освоите

Программа курса

Opening

1.1 Concept and communication levels

2.1 Diferences between agressiveness, non- assertiveness , and assertiveness

3.1 Listening levels: hearing, listening, and empathizing

4.1 Recognizing good and bad performance

Учитесь у экспертов

Carlos Alberto Tena Sánchez

1.2 Communication skills

Contextualized situation

Evaluation of Topic 1

2.2 A technique for planning our communication: the DESC Script

Evaluation of Topic 2

3.2 The technique of empathetic listening: typical responses vs. empathetic responses

Challenge

Individual practice with peer evaluation

Evaluation of Topic 3

4.2 The GROW Model: steps for conducting a feedback session

Evaluation of Topic 4

Final Exam

Final Self-Diagnosis

Closure