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Effective Communication Strategies & Skills · LearnSpace
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Effective Communication Strategies & Skills

Курс от PracticalGrowth
Начальный≈ 20.5 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

In this course, you will learn how to structure clear messages, influence stakeholders without formal authority, handle feedback and conflict more effectively, communicate under pressure, and advocate for yourself in conversations about role, scope, and compensation. You will build practical communication skills you can use in everyday work, from writing sharper emails and decision-oriented updates to navigating difficult conversations and cross-functional alignment. What makes this course unique is its focus on communication as a real workplace operating skill, not just a soft skill in theory. Instead of staying abstract, the course gives you practical frameworks you can apply immediately: executive summaries, story arcs, stakeholder mapping, feedback models, conflict de-escalation tools, negotiation structures, and personal communication habits you can actually practice. It also connects communication across a wide range of situations, including meetings, async work, high-stress moments, cross-cultural collaboration, neurodiversity awareness, and self-advocacy. Whether you lead projects, collaborate across teams, or want to communicate with more clarity and confidence, this course gives you a practical system for doing it better.

Навыки, которые вы освоите

Communication StrategiesBusiness CommunicationCultural DiversityStakeholder ManagementInfluencingConflict ManagementStakeholder CommunicationsVerbal Communication SkillsStrategic CommunicationIntercultural CompetenceStakeholder AnalysisStorytellingCommunication PlanningDiversity AwarenessCultural ResponsivenessPersuasive CommunicationCommunicationCultural SensitivityStakeholder EngagementInterpersonal Communications

Программа курса

4 модулей · 50 учебных материалов

01Say the Important Thing First: Structuring Clear Messages15 материалов

Executive Summaries & the Pyramid Principle

Executive Summaries & the Pyramid PrincipleВидеоExample Pack: 15 Before-and-After Rewrites of Weak UpdatesЧтениеTemplate Pack: Executive Summary Starters for Common Work SituationsЧтениеDeepening your answer-first communication skillsЧтение

Учитесь у экспертов

Evan Kimbrell

Преподаватель курса

Effective Communication Strategies & Skills
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в новой вкладке

Обучение на Coursera

≈ 20.5 ч

4 модулей

Язык: Английский

Субтитры: Дари, Пушту

Часть программы вашего университета

Framing & Story Arcs for Everyday Communication

Framing & Story Arcs for Everyday CommunicationВидео
Example Pack: 15 Messages Rewritten with Better FramingЧтение
Worksheet: Story Arc Builder for Work MessagesЧтение
Exploring framing and story arcs in workplace communicationЧтение

Designing Effective Messages for Meetings & Async

Designing Effective Messages for Meetings & AsyncВидеоWhat Actually Belongs in Async vs What Should Be a MeetingЧтениеWorksheet: Meeting Agenda That Drives Decisions ЧтениеSharpening your async and meeting message designЧтение

Module 1 Knowledge Check

Module 1 Knowledge CheckЗадание

Role play

Framing a Client Proposal with Clear Story ArcsDIALOGUE

Module 1 Assignment

Structuring a High-Stakes Project UpdateЗадание
02Influence Without Authority & Stakeholder Communication12 материалов

Influence Without Authority

Influence Without AuthorityВидеоWeak vs. Strong Influence LanguageЧтениеBuilding influence when you’re not the bossЧтение

Stakeholder Mapping & Tailoring Your Message

Stakeholder Mapping & Tailoring Your MessageВидеоOne Initiative, Five Different Stakeholder MessagesЧтениеStrengthening your stakeholder mapping and message tailoringЧтение

Communicating for Decisions (Not Endless Discussion)

Communicating for Decisions (Not Endless Discussion)ВидеоWorksheet: Decision Communication BuilderЧтениеMoving from discussion to clear, documented decisionsЧтение

Module 2 Knowledge Check

Module 2 Knowledge CheckЗадание

Role play

Influencing a Cross-Functional Stakeholder Without AuthorityDIALOGUE

Module 2 Assignment

Influence and Stakeholder Decision-Making ScenarioЗадание
03Feedback, Conflict & High-Stress Communication11 материалов

Feedback Models You Can Actually Use

Feedback Models You Can Actually UseВидеоExamples: Vague Feedback vs. SBI/AID RewritesЧтениеDeepening your feedback skills with practical models and examplesЧтение

Conflict De-escalation & Difficult Conversations

Conflict De-escalation & Difficult ConversationsВидеоConflict Patterns and Early Warning SignsЧтениеStrengthening your conflict de-escalation and difficult-conversation skillsЧтение

Decision-Making & Communication in High-Stress Moments

Why Stress Distorts Communication More Than We RealizeЧтениеStaying clear, brief, and calm when the pressure is onЧтение

Module 3 Knowledge Check

Module 3 Knowledge CheckЗадание

Role play

De-escalating a Defensive Team ConflictDIALOGUE

Module 3 Assignment

Applying Feedback and High-Stress Communication in a Workplace ScenarioЗадание
04Communicating Across Differences & Advocating for Yourself12 материалов

Communication Across Cultures & Neurodiversity

Communication Across Cultures & NeurodiversityВидеоExamples List: Ambiguous Messages vs Inclusive RewritesЧтениеAdapting communication across cultures and neurodiverse teamsЧтение

Negotiating Role, Scope & Compensation

Negotiating Role, Scope & CompensationВидеоWorksheet: Pushback Response PlannerЧтениеMaking the case for role, scope, and compensation growthЧтение

Putting It All Together — Personal Communication Playbook

Putting It All Together — Personal Communication PlaybookВидеоCase Study: One Professional, Three Communication Breakdowns, One Better PlaybookЧтениеBuilding your personal communication playbookЧтение

Module 4 Knowledge Check

Module 4 Knowledge CheckЗадание

Role play

Negotiating Role Scope and Compensation with Your ManagerDIALOGUE

Module 4 Assignment

Communicating Across Differences and Advocating for Your RoleЗадание