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Effective Interpersonal Communication for Business · LearnSpace
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Effective Interpersonal Communication for Business

Курс от Logical Operations
Уровень не указан≈ 8.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance. In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization. You will: • Interact productively with others in the workplace on a day-to-day basis. • Build positive relationships with diverse individuals. • Consider organizational communication systems. • Communicate with peers. • Communicate with supervisors. • Communicate with external people. • Communicate during conflict and change.

Навыки, которые вы освоите

Interpersonal CommunicationsNon-Verbal CommunicationBusiness CommunicationOrganizational DevelopmentCollaborationMediationSocial SkillsInternal CommunicationsCommunication StrategiesConflict ManagementCustomer Relationship BuildingCorporate CommunicationsVendor ManagementRelationship BuildingActive ListeningVerbal Communication SkillsOrganizational StructureContract NegotiationCommunicationNegotiation

Программа курса

8 модулей · 88 учебных материалов

01Interacting with Others14 материалов
Course InformationPLUGINLesson IntroductionPLUGINTopic 1A: Understand the Communication ProcessPLUGIN1A-1: ReadingPLUGIN1A-2: Activity

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Bill Rosenthal

Преподаватель курса

Effective Interpersonal Communication for Business
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Обучение на Coursera

≈ 8.2 ч

8 модулей

Язык: Английский

Часть программы вашего университета
PLUGIN
Topic 1B: Apply Core Communication SkillsPLUGIN
1B-1: ReadingPLUGIN
1B-2: GuidelinesPLUGIN
1B-3: ActivityPLUGIN
Topic 1C: Observe Nonverbal CommunicationPLUGIN
1C-1: ReadingPLUGIN
1C-2: GuidelinesPLUGIN
1C-3: ActivityPLUGIN
Lesson SummaryPLUGIN
02Building Positive Relationships14 материалов
Lesson IntroductionPLUGINTopic 2A: Create ConnectionPLUGIN2A-1: ReadingPLUGIN2A-2: GuidelinesPLUGIN2A-3: ActivityPLUGINTopic 2B: Adapt Appropriately to Different Communication StylesPLUGIN2B-1: ReadingPLUGIN2B-2: GuidelinesPLUGIN2B-3: ActivityPLUGINTopic 2C: Accommodate DiversityPLUGIN2C-1: ReadingPLUGIN2C-2: GuidelinesPLUGIN2C-3: ActivityPLUGINLesson SummaryPLUGIN
03Considering Organizational Communication Systems10 материалов
Lesson IntroductionPLUGINTopic 3A: Analyze Organizational CulturePLUGIN3A-1: ReadingPLUGIN3A-2: GuidelinesPLUGIN3A-3: ActivityPLUGINTopic 3B: Ensure Communication Flows EffectivelyPLUGIN3B-1: ReadingPLUGIN3B-2: GuidelinesPLUGIN3B-3: ActivityPLUGINLesson SummaryPLUGIN
04Communicating with Peers18 материалов
Lesson IntroductionPLUGINTopic 4A: Interact Effectively with PeersPLUGIN4A-1: ReadingPLUGIN4A-2: GuidelinesPLUGIN4A-3: ActivityPLUGINTopic 4B: Work Productively in a GroupPLUGIN4B-1: ReadingPLUGIN4B-2: GuidelinesPLUGIN4B-3: ActivityPLUGINTopic 4C: Engage in Productive MeetingsPLUGIN4C-1: ReadingPLUGIN4C-2: GuidelinesPLUGIN4C-3: ActivityPLUGINTopic 4D: Lead a TeamPLUGIN4D-1: ReadingPLUGIN4D-2: GuidelinesPLUGIN4D-3: ActivityPLUGINLesson SummaryPLUGIN
05Communicating with Supervisors10 материалов
Lesson IntroductionPLUGINTopic 5A: Communicate with Different Supervisor StylesPLUGIN5A-1: ReadingPLUGIN5A-2: GuidelinesPLUGIN5A-3: ActivityPLUGINTopic 5B: Discuss Important Topics with Your SupervisorPLUGIN5B-1: ReadingPLUGIN5B-2: GuidelinesPLUGIN5B-3: ActivityPLUGINLesson SummaryPLUGIN
06Communicating with External People10 материалов
Lesson IntroductionPLUGINTopic 6A: Interact Effectively with CustomersPLUGIN6A-1: ReadingPLUGIN6A-2: GuidelinesPLUGIN6A-3: ActivityPLUGINTopic 6B: Work Productively with VendorsPLUGIN6B-1: ReadingPLUGIN6B-2: GuidelinesPLUGIN6B-3: ActivityPLUGINLesson SummaryPLUGIN
07Communicating During Conflict and Change10 материалов
Lesson IntroductionPLUGINTopic 7A: Communicate Through ConflictPLUGIN7A-1: ReadingPLUGIN7A-2: GuidelinesPLUGIN7A-3: ActivityPLUGINTopic 7B: Communicate Through ChangePLUGIN7B-1: ReadingPLUGIN7B-2: GuidelinesPLUGIN7B-3: ActivityPLUGINLesson SummaryPLUGIN
08Completing the Course2 материалов
Course SummaryPLUGINCourse AssessmentЗадание