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Курс от IESE Business School
courseraБизнес
How to Build an Effective Service Company
Курс от IESE Business SchoolО курсе
Struggling with service delivery? Discover SPDM (Service Problem Driven Management), a groundbreaking framework developed by Professor Muñoz-Seca to revolutionize service efficiency and financial results. Go beyond Lean, Agile, and Design Thinking! This course equips you with the knowledge and skills to implement SPDM, transforming tasks into knowledge-driven solutions. Learn to identify and address service problems across sectors like finance, gas, banking, and tourism, using practical case studies. You will learn to: * Apply the SPDM framework to optimize service processes. * Drive team involvement and improve service delivery. * Link service excellence with measurable financial gains.
Навыки, которые вы освоите
Client ServicesCapacity ManagementOperations ManagementBusiness TransformationOperational ExcellenceStaff ManagementLean ManufacturingService ImprovementCapacity PlanningSustainable BusinessWorkforce PlanningWorkforce ManagementProcess OptimizationService ManagementOperational EfficiencyOperational Performance ManagementLean MethodologiesBusiness Process ManagementProcess Flow DiagramsProcess Analysis
Программа курса
6 модулей · 79 учебных материалов
01Course Overview: Introduction to Operations Management7 материалов
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Beatriz Muñoz Seca
Profesora Emérita de Operaciones, Información y Tecnología.