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Effective Stakeholder Collaboration for Scrum Teams™ · LearnSpace
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Effective Stakeholder Collaboration for Scrum Teams™

Курс от Scrum.org
Начальный≈ 6.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Created by Professional Scrum Trainers Glaudia Califano & David Spinks, and Endorsed by Scrum.org, the self-paced Effective Stakeholder Collaboration for Scrum Teams interactive course is designed for Scrum Masters, Product Owners, Developers, and anyone looking to strengthen how they work with stakeholders. This course goes beyond the mechanics of Scrum to focus on the human-centered skills, mindsets, and techniques needed to build trust, alignment, and shared ownership with stakeholders. Through an optimized mix of reading, videos, quizzes, and interactive activities grounded in real-world scenarios, you will learn how to identify and engage the right stakeholders, build empathy, and navigate conflict, with Scrum as the engine driving collaboration and value delivery. This course equips you to move beyond theory into the art of stakeholder collaboration, delivering value not only through your Scrum Team but through the partnerships you build across and beyond your organization. It is a highly practical step for anyone looking to take their collaboration skills to the next level.

Навыки, которые вы освоите

Stakeholder EngagementStakeholder ManagementActive ListeningNegotiationCommunication StrategiesConflict ManagementStakeholder CommunicationsStakeholder AnalysisRapport BuildingJourney MappingAgile MethodologyProduct ManagementCustomer InsightsAdaptabilityAgile Product DevelopmentScrum (Software Development)CollaborationValue PropositionsEmpathy & Emotional IntelligenceBusiness Planning

Программа курса

5 модулей · 58 учебных материалов

01The Importance of Collaborating with Stakeholders13 материалов

Case Study Introduction

Case Study Introduction (Reading and Video)ЧтениеDefining Stakeholders in ScrumЧтениеCase Study: First Sprint ReviewЧтение

Interacting with Stakeholders

Importance of Stakeholder Contribution and CollaborationЧтение

Учитесь у экспертов

Glaudia Califano

Преподаватель курса

David Spinks

Преподаватель курса

Effective Stakeholder Collaboration for Scrum Teams™
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Обучение на Coursera

≈ 6.2 ч

5 модулей

Язык: Английский

Часть программы вашего университета
A Collective ResponsibilityЧтение
Knowledge Check: Stakeholders in ScrumЗадание

Stakeholder Mapping

Different Stakeholders Have Different NeedsЧтениеStakeholder Mapping (Reading and Video)ЧтениеCategorizing Stakeholders with a Stakeholder MapЧтениеStakeholder Mapping in Complex Product DevelopmentЧтение

Module 1 Reflection and Summary

Reflective QuestionsЧтениеFinal Thoughts and ResourcesЧтение

Module 1 Checkpoint

Module 1 CheckpointЗадание
02Early Stakeholder Engagement12 материалов

The Benefits of Early Alignment

The Benefits of Early AlignmentЧтение

Creating Early Alignment

Creating Early Alignment Through the Product Vision (Reading and Video)ЧтениеProduct Visioning with Press ReleaseЧтениеProduct Visioning with Product BoxЧтениеProduct Visioning with Elevator PitchЧтениеRefocusing and Managing Trade-offsЧтениеTrade-off Sliders Help Create Alignment (Reading and Video)Чтение

Ordering the Product Backlog

Setting the Product Goal for FocusЧтениеProduct Backlog Ordering TechniquesЧтение

Module 2 Reflection and Summary

Reflective QuestionsЧтениеFinal Thoughts and ResourcesЧтение

Module 2 Checkpoint

Module 2 CheckpointЗадание
03Strengthening Relationships with Empathy11 материалов

What is Empathy?

Empathy is EssentialЧтение

Empathetic Engagement

Building Empathy with an Empathy MapЧтениеBuilding Empathy in Action (Reading and Video)ЧтениеEngaging Empathetically ExerciseЧтение

Active Listening and Human Needs

Active Listening: A Core Skill for Building Empathy (Reading and Video) ЧтениеBuilding Strong Stakeholder Relationships: Self-Reflection ExerciseЧтениеHuman Needs and ConflictЧтениеWhy Understanding Human Needs MattersЧтение

Module 3 Reflection and Summary

Reflective QuestionsЧтениеFinal Thoughts and ResourcesЧтение

Module 3 Checkpoint

Module 3 CheckpointЗадание
04Stakeholder Collaboration and Communication Strategies12 материалов

Making Adaptations

Behavior Profiles and Collaboration Strategies ExerciseЧтениеDifferent Strategies for Different StakeholdersЧтениеExamples of Tailored Communication and Collaboration StrategiesЧтение

Navigating Stakeholder Conflict and Negotiation

Conflict in Complex Product DevelopmentЧтениеThe TKI: Understand Conflict Modes to Help You NegotiateЧтениеAdapting to the Situation Exercise ЧтениеFlexing Your Approach for Effective CollaborationЧтение

Collaborating Toward Value

Collaborating Toward Value (Reading and Video)ЧтениеBATNA: Best Alternative to a Negotiated AgreementЧтение

Module 4 Reflection and Summary

Reflective QuestionsЧтениеFinal Thoughts and ResourcesЧтение

Module 4 Checkpoint

Module 4 CheckpointЗадание
05Maximizing Stakeholder Collaboration Using Scrum10 материалов

Taking Advantage of the Scrum Framework

Refinement Example to Highlight CollaborationЧтениеSprint Planning Example to Highlight Collaboration ЧтениеOngoing Sprint Activities Example to Highlight CollaborationЧтениеSprint Review Example to Highlight CollaborationЧтениеSprint Retrospective Example to Highlight CollaborationЧтение

Techniques to Keep Stakeholders Satisfied

Techniques to Keep Stakeholders SatisfiedЧтение

Module 5 Reflection and Summary

Reflective QuestionsЧтениеFinal Thoughts and ResourcesЧтение

Module 5 Checkpoint

Module 5 CheckpointЗадание

Course Conclusion

Moving ForwardЧтение