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Empathy In Your Personal Life, At Work, And For Leadership · LearnSpace
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Empathy In Your Personal Life, At Work, And For Leadership

Курс от Alex Genadinik
Уровень не указан≈ 1.8 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Use empathy to grow into a leadership role or grow your current leadership or management position. PROFESSIONAL INDUSTRY RESEARCH ON EMPATHY IN THE WORKPLACE See research being done today on what employees expect from their management in terms of empathy. Employees report higher levels of job loyalty, creativity, feeling included, and work productivity when their managers display and follow up on empathy and compassion. SCIENTIFIC RESEARCH See the latest scientific research on how empathy works in terms of your brain activity and body chemistry. See the latest studies and discoveries being done on this topic. ACTIVE LISTENING Learn to listen to your employees and co-workers better by practicing active listening. When you listen and acknowledge people, they feel more respected, their defensiveness does away, and they open up. LISTENING TO BODY LANGUAGE Most communication is non-verbal, so in addition to active listening, we'll also go over body language that you should be attuned to in order to become more empathetic and a better listener. EMPATHETIC PHRASES TO USE AT WORK I'll also provide you a number of different phrases to use in various workplace scenarios to help you say the right empathetic thing in different situation. Those phrases will range from conversation starters that get people to open up to what to say in meetings. EMPATHY IN CASES OF LOSS OR BEREAVEMENT I'll also show you empathetic and sensitive things to say in case a co-worker is going through loss or bereavement. Plus, I'll show you how to go above and beyond, and not just say things, but show that you care with actions. Invest in your future! Enroll today!

Навыки, которые вы освоите

Diversity and InclusionLeadership and ManagementSocial SkillsEmployee EngagementEmpathy & Emotional IntelligenceActive ListeningRecognizing OthersEmotional IntelligenceNon-Verbal CommunicationRapport BuildingVerbal Communication SkillsCreativityCompassionLeadership StudiesEmployee RetentionCommunication StrategiesRelationship BuildingTactfulnessWorkplace inclusivityEmpathy

Программа курса

6 модулей · 23 учебных материалов

01Welcome to your journey to more empathy and a better work environment3 материалов
Welcome to your journey to more empathy and a better work environmentВидеоWhat is empathy, sympathy, and compassionВидеоDalai Lama: Kindheartedness is the mindset for empathy and compassionВидео
02More on empathy, sympathy, and compassion2 материалов
More on the distinction between Cognitive Empathy and Emotional Empathy

Учитесь у экспертов

Alex Genadinik

Преподаватель курса

Empathy In Your Personal Life, At Work, And For Leadership
В каталоге вашей программы

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Обучение на Coursera

≈ 1.8 ч

6 модулей

Язык: Английский

Часть программы вашего университета
Видео
The negative impact of too much empathyВидео
03Three steps towards empathy to anyone8 материалов
Applying empathy at work - section introductionВидеоGreater and bigger-picture mindset for approaching all your work with empathyВидеоPhrases that show the other person you are empatheticВидеоPhrases that show compassionВидеоApplying Cognitive Empathy, Emotional Empathy, and transferring to concernВидеоFOLLOW-THROUGH: Express concern, follow up on the concern with a planВидеоEmpathetic conversation startersВидеоFew empathic phrases to use in meetingsВидео
04Empathy research1 материалов
The work of Dr. Allan Schore and sharing of emotions between two peopleВидео
05Professional industry research on empathy in the workplace2 материалов
Section introduction to industry research on empathy with the Catalyst studyВидеоContinuing to show the empathy study by CatalystВидео
06More on empathy at work7 материалов
Showing compassion if a co-worker is dealing with lossВидеоOffer extra time off for bereavement leaveВидеоPossible problems to watch for as a vigilant co-worker so you can helpВидеоPeople have different learning styles. Ask people what's the best way they learnВидеоDon't berate people, but work with them to improve, offer education or helpВидеоThank you for completing the courseВидеоCourse testЗадание