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Empathy And Emotional Intelligence For Sales Professionals · LearnSpace
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Empathy And Emotional Intelligence For Sales Professionals

Курс от Alex Genadinik
Уровень не указан≈ 2.4 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Increase your sales effectiveness by adding care and humanity to your sales approach, let care and kindness set you apart, build a real human connection, which will win you sales! MAKE SALES MORE PERSONAL Business is personal. If you get to know each person you are selling to, and ask about their situation, it will help you addresses their exact need, and wow them! BUILD AN EMOTIONAL CONNECTION In business, we aren't as emotionally connected as we might be in our personal life, but it doesn't mean that business is completely unemotional. This course will show you how to connect with potential buyers, and build a professional yet emotional connection with them while helping them. UNDERSTAND THE DIFFERENCE OF EMPATHY, SYMPATHY, AND COMPASSION Most people get a little confused with the distinction of these three terms. Empathy is when you understand your potential buyer's pain points so much that you begin to feel what they feel. Putting yourself in their shoes like that can help you create a best-possible sales pitch because you'll understand exactly what they are going through. NATURALLY INCREASE YOUR EMPATHY AND COMPASSION Instead of seeing potential customers as bags of money, you'll learn how to see and treat them humanely, which will get them to respond positively, appreciate you, and through that extra trust, buy from you. When you care for your clients, they can tell. Invest in your future! Enroll today!

Навыки, которые вы освоите

Emotional IntelligenceEmpathyInterpersonal CommunicationsConsumer BehaviourGeneral Sales PracticesEmpathy & Emotional IntelligenceRapport BuildingDecision MakingCompassionActive ListeningSelling TechniquesCommunication StrategiesNon-Verbal Communication

Программа курса

6 модулей · 31 учебных материалов

01Introduction and course welcome4 материалов
Introduction and course welcomeВидеоWhat is empathy, sympathy, and compassionВидеоDalai Lama: Kindheartedness is the mindset for empathy and compassionВидеоMore on the distinction between Cognitive Empathy and Emotional EmpathyВидео
02Starting to use empathy in sales8 материалов

Учитесь у экспертов

Alex Genadinik

Преподаватель курса

Empathy And Emotional Intelligence For Sales Professionals
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 2.4 ч

6 модулей

Язык: Английский

Субтитры: Дари, Пушту

Часть программы вашего университета
How I use empathy and Emotional Intelligence in salesВидео
Stopping dehumanization of sales prospects and making interactions humaneВидео
Ask questions of your sales leads, learn about their needs to get empathyВидео
The right questions to ask, and how to ask themВидео
How people share emotionsВидео
Build a shared experience into your sales process by using empathyВидео
Checklist of times to add empathy to your existing sales approach, and howВидео
Use the product as though you are a client to put yourself in the client's shoesВидео
03Active listening skills6 материалов
Active listening section introductionВидеоExample of active listening and improved comprehension I had to go throughВидеоCycle of constructive listening and communicationВидеоListening to and getting feedback, even if negativeВидеоExample of a listening mistake at a job when I was youngerВидео"Actions speak louder than words" - non-verbal communicationВидео
04Body language in sales7 материалов
Non-verbal communication cues for salesВидеоMirroring the other person's body language, building rapport, and raising energyВидеоThe body language of your eyesВидеоBring something to take notes with to communicate that this is important for youВидеоYour grooming and how you dressВидеоOpen palms and arms visible, even on zoomВидеоBody language using your mouth: smile while talkingВидео
05Negative impacts of too much empathy2 материалов
The negative impact of too much empathyВидеоAnother negative impact of too much empathy in sales - negotiation tacticВидео
06Research4 материалов
The work of Dr. Allan Schore and sharing of emotions between two peopleВидеоTakeaways from the Neuroscience symposium on empathyВидеоEmotional Intelligence And Neuroscience: role of emotions in buying decisionsВидеоCourse testЗадание