Developing Empathy Through Active Listening

О курсе

This course is primarily aimed at people working in a business setting that want to improve their listening skills and their empathy skills at all levels inside and outside of the organisation. Empathy is the art of seeing the world as someone else sees it. When you have empathy, you can understand what a person is feeling in a given moment, and understand why their actions make sense to them. Empathy is a core component of emotional intelligence.  It helps us to communicate our ideas in a way that makes sense to others, and it helps us understand others when they communicate with us. Empathy is one of the key building blocks of great social interactions. This course will enable you to learn how to develop your empathy by understanding other people's viewpoints and perspectives to build effective, authentic relationships. You will be able to determine how you can improve your listening to enhance you empathy. You will be able to understand and grow your empathy and build your confidence in developing your interpersonal skills. By completing this course, you will be able to - Discover techniques to enhance and improve your empathy - Determine how your brain works with empathy and the intelligence in empathy - Identify emotional responses in others that drive their behaviour Recognise ways to use active listening to grow your skills and build relationships

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Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator