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Employee Development & Well-Being · LearnSpace
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Employee Development & Well-Being

Курс от Microsoft
Средний≈ 11 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Build the people skills that define exceptional HR leadership in this comprehensive course designed for HR professionals who develop and support employees. Through realistic scenarios, roleplay dialogues, and reflective practices, you'll learn to navigate difficult conversations with emotional intelligence, coach for growth, deliver feedback that sticks, and build engagement programs that measurably improve team culture. This course is perfect for HR managers and business partners who want to become trusted advisors and workplace partners that employees and leaders turn to first. Starting with emotional intelligence foundations and progressing to coaching frameworks and engagement measurement, you'll develop the interpersonal skills needed to create psychologically safe workplaces where people thrive.

Навыки, которые вы освоите

Goal SettingCoachingRecognizing OthersEmployee SurveysEmpathyEmployee EngagementSmart GoalsEmotional IntelligenceEmployee CoachingConstructive FeedbackPeople DevelopmentEmployee Performance ManagementPrompt EngineeringHuman Resources Management and PlanningMicrosoft CopilotGenerative AIData AnalysisBusiness CommunicationEmpathy & Emotional IntelligenceTeam Collaboration

Программа курса

16 модулей · 83 учебных материалов

01Recognizing Workplace Emotions5 материалов
Why Emotional Intelligence Matters for HR ManagersВидеоUnderstanding Workplace EmotionsЧтениеRecognizing and Managing Emotions in Real TimeВидеоEmotion Recognition PracticeDIALOGUE

Учитесь у экспертов

Microsoft

Преподаватель курса

Employee Development & Well-Being
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Обучение на Coursera

≈ 11 ч

16 модулей

Язык: Английский

Часть программы вашего университета
Emotion Recognition Knowledge CheckЗадание
02The Pause-Name-Reframe Technique5 материалов
Why Preparation Prevents EscalationВидеоThe Pause-Name-Reframe MethodЧтениеPreparing for a Tough ConversationВидеоGuided Practice: Prepare for Your Tough TalkЗаданиеPause-Name-Reframe Knowledge CheckЗадание
03Building a Reflective EI Practice6 материалов
Your Current Reflection HabitsDIALOGUECreating Your EI Reflection PracticeЧтениеCompleting a Weekly EI ReflectionВидеоGuided Practice: Complete Your First EI ReflectionЗаданиеEI Reflection Practice Knowledge CheckЗаданиеMaster Emotional Intelligence AssessmentЗадание
04Empathy in 1-on-1 Conversations5 материалов
Why Empathy Transforms 1-on-1sВидеоThe Feel-Need-Request FrameworkЧтениеUsing Feel-Need-Request in a 1-on-1ВидеоRespond with Empathy in a 1-on-1DIALOGUEEmpathetic Responses Knowledge CheckЗадание
05Facilitating Team Empathy Circles5 материалов
Why Teams Need Empathy RitualsВидеоDesigning and Facilitating Empathy CirclesЧтениеFacilitating an Empathy CircleВидеоGuided Practice: Plan Your Empathy CircleЗаданиеEmpathy Circle Facilitation Knowledge CheckЗадание
06Building a Weekly Empathy Journaling Practice6 материалов
Why Empathy Journaling Builds Lasting SkillsВидеоThe Weekly Empathy Journal PracticeЧтениеCompleting a Weekly Empathy Journal EntryВидеоGuided Practice: Complete Your Weekly Empathy JournalЗаданиеEmpathy Journaling Knowledge CheckЗаданиеBuild Empathy Skills AssessmentЗадание
07Delivering Feedback with SBI5 материалов
Why Structured Feedback WorksВидеоThe SBI Feedback FrameworkЧтениеConducting an SBI Feedback ConversationВидеоDeliver Constructive Feedback Using SBIDIALOGUESBI Framework Knowledge CheckЗадание
08Improving Through Feedback Surveys6 материалов
Your Experience Receiving Feedback on Your FeedbackDIALOGUEPost-Feedback Surveys and AnalysisЧтениеCreating and Analyzing Feedback SurveysВидеоGuided Practice: Create Your Feedback SurveyЗаданиеFeedback Surveys Knowledge CheckЗаданиеGive Feedback That Sticks AssessmentЗадание
09Conducting GROW Micro-Coaching Sessions5 материалов
Why Micro-Coaching Develops TalentВидеоThe GROW Coaching FrameworkЧтениеRunning a 15-Minute GROW SessionВидеоCoach an Employee Through a Development ChallengeDIALOGUEGROW Framework Knowledge CheckЗадание
10Evaluating Coaching Effectiveness6 материалов
Two Coaches, Two TrajectoriesЧтениеCoaching Effectiveness PollsЧтениеCreating and Reviewing Coaching PollsВидеоGuided Practice: Create Poll and Analyze ResultsЗаданиеCoaching Evaluation Knowledge CheckЗаданиеCoach with GROW AssessmentЗадание
11Understanding SMART Goals5 материалов
Why SMART Goals Drive PerformanceВидеоThe SMART Goal FrameworkЧтениеAnalyzing Goals for SMART CriteriaВидеоGuided Practice: Documenting SMART Goals in HRISЧтениеSMART Components Knowledge CheckЗадание
12Documenting Goals in the HRIS6 материалов
The Undocumented Goal DisputeЧтениеEntering Goals in the HRIS Performance TabЧтениеEntering a SMART Goal in the HRISВидеоGuided Practice: Enter Goals for Your TeamЧтениеHRIS Goal Entry Knowledge CheckЗаданиеSet SMART Goals AssessmentЗадание
13Building a Recognition Culture with Wins Wednesday5 материалов
Why Recognition Drives EngagementВидеоCreating a Wins Wednesday PracticeЧтениеPosting Wins Wednesday and Tracking ImpactВидеоGuided Practice: Launch Wins WednesdayЗаданиеWins Wednesday Fundamentals Knowledge CheckЗадание
14Launching Viva Pulse Surveys5 материалов
Why Pulse Surveys Beat Annual SurveysВидеоDesigning and Launching Viva Pulse SurveysЧтениеSetting Up a Viva Pulse SurveyВидеоGuided Practice: Design Your Pulse Survey ProgramЗаданиеViva Pulse Setup Knowledge CheckЗадание
15Analyzing Feedback and Driving Improvement6 материалов
When Your Feedback Went NowhereDIALOGUEAnalyzing Pulse Data and Creating After-Action ReportsЧтениеCreating an After-Action ReportВидеоGuided Practice: Analyze Results and Create After-Action ReportЗаданиеFeedback Analysis Knowledge CheckЗаданиеDrive Team Engagement AssessmentЗадание
16Employee Engagement Initiative2 материалов
Employee Engagement Initiative: Overview and InstructionsЧтениеEmployee Engagement Initiative AssessmentЗадание