Generative AI for Customer Experience Optimization

О курсе

This program explores how Artificial Intelligence enhances customer experience through emotional intelligence, multichannel engagement, and feedback automation. Designed for customer service professionals, support leaders, and CX strategists, it provides the knowledge and tools to build emotionally aware, context-driven, and insight-rich service systems. You’ll begin with AI for Sentiment Analysis and Emotional Intelligence, using tools like Salesforce, n8n, and LiveChatAI to detect emotions, automate escalations, and craft empathetic responses. Then, you’ll advance to AI in Multichannel Customer Support, applying Freshdesk AI and n8n to unify customer conversations, preserve context, and automate workflows across email, chat, voice, and social channels. Next, you’ll explore AI for Customer Feedback and Survey Analysis, leveraging OpenAI and n8n to design intelligent surveys, analyze feedback, predict satisfaction, and generate real-time improvement actions. The program concludes with a practice project where you design a complete AI-Enhanced Customer Experience Strategy, integrating all key tools. By the end of this program, you will be able to: - Identify customer sentiment using AI and apply emotional intelligence to service interactions. - Integrate Freshdesk AI and n8n to deliver unified, context-aware multichannel support. - Automate survey collection and feedback analytics with OpenAI and n8n workflows. - Design data-driven service improvement strategies powered by AI insights. - Create a complete AI transformation plan to elevate customer satisfaction and efficiency. This program is ideal for customer support professionals, CX analysts, and operations managers seeking to modernize their service workflows with AI. A basic understanding of customer service operations or CRM systems will enhance your learning experience. Join us to transform customer experience with AI, combining emotional intelligence, omnichannel excellence, and actionable insights into one powerful, automated system.

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Edureka

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