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Курс от Dubai College of Tourism
courseraБизнес
Hotel Front Office Operations
Курс от Dubai College of TourismО курсе
Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.
Навыки, которые вы освоите
UpsellingGreeting CustomersRevenue ManagementFront OfficeOperational EfficiencyCommunication StrategiesOffice AdministrationHotel And Restaurant ManagementAdministrative Support and Clerical TasksTelephone SkillsHospitality ServicesInterpersonal CommunicationsHotel OperationsHospitality ManagementOffice ProceduresHotels and AccommodationsVerbal Communication SkillsProperty Management SystemsHospitalityGuest Relations
Программа курса
3 модулей · 19 учебных материалов
01Hotel Front Office Fundamentals 9 материалов
Role and Importance of the Front Office in a Hotel
Hotel Front Office Operations_An IntroductionЧтениеIntroduction to the Front Office ВидеоFront Office Structure ВидеоMain Responsibilities of the Front Office ВидеоУчитесь у экспертов
Dubai College of Tourism
Преподаватель курса