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How to Build Credibility and Trust · LearnSpace
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How to Build Credibility and Trust

Курс от SkillUp
Средний≈ 9.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Trust is the foundation of every high-performing team, and it starts with how you lead. This course equips you to lead with credibility, consistency, and empathy so people choose to trust and follow you. Through interactive lessons, real-world scenarios, and reflective exercises, you will build the ability to act with transparency, honesty, and integrity, manage people with empathy and understanding, and lead with consistency, reliability, and predictability. You will also refine your soft skills like communication, conflict resolution, and adaptability, while strengthening hard skills critical to your field. After completing this course, you will confidently analyze manager responsibilities, apply coaching and feedback techniques, design clear team goals, and create a Readiness Plan for team success. Practical exercises and a final project ensure you can implement ethical leadership, foster psychological safety, and align your team’s efforts with organizational goals, giving you the tools to perform effectively in modern workplaces.

Навыки, которые вы освоите

TrustworthinessGrowth MindednessReliabilityEmpathyHonestyAccountabilityTeam Performance ManagementEmotional IntelligenceCommunicationLifelong LearningTeam MotivationProfessional DevelopmentPersonal IntegrityLeadership and ManagementEmployee CoachingCoachingConstructive FeedbackBusiness LeadershipTeam LeadershipTeam Building

Программа курса

5 модулей · 66 учебных материалов

01 Transparency, Honesty, and Integrity 19 материалов

Welcome to the Course

Course IntroductionВидеоCourse OverviewЧтениеAbout the SpecializationЧтениеSpecialization OverviewВидео

Учитесь у экспертов

Benjamin Flower

Преподаватель курса

SkillUp

Преподаватель курса

How to Build Credibility and Trust
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Обучение на Coursera

≈ 9.6 ч

5 модулей

Язык: Английский

Часть программы вашего университета
How to Make the Most of this CourseЧтение
Meet your InstructorВидео
Practice: Balancing Transparency and TrustDIALOGUE

Establishing Transparency as a Manager

The Effects of Transparent ManagementВидеоActivity: How Transparency Positively Impacts the Work Environment PLUGINHow to Establish Transparency as a ManagerЧтениеA Real-Life Lesson in Management TransparencyВидеоPractice Quiz: Establishing Transparency as a ManagerЗадание

Acting with Honesty and Integrity as a Manager

The Impact of an Honest ManagerВидеоActing with HonestyЧтениеActivity: The Contrast Between Honest and Toxic Work EnvironmentsPLUGINThe Difference Between Honesty and IntegrityВидеоPractice Quiz: Acting with Honesty and Integrity as a ManagerЗадание

Module Summary and Assessment

Module Summary: Transparency, Honesty, and IntegrityЧтениеGraded Quiz: Transparency, Honesty, and IntegrityЗадание
02Empathy and Understanding 14 материалов

Managing People, Not Just Managing a Business

People: The Core of Every BusinessВидеоWhy People Management MattersЧтениеHow to Manage PeopleВидеоReal Life Scenarios: My Favorite ManagerЧтениеPractice: Coaching Different Manager StylesDIALOGUEYour Best and Worst ManagerОбсуждениеPractice Quiz: Managing People, Not Just Managing a BusinessЗадание

Practicing Empathy as a Manager

Empathy: A Non-Negotiable Management Skill ВидеоHow Empathy Positively Impacts the Work EnvironmentЧтениеActivity: How to Manage with EmpathyЗаданиеA Mistake That Almost Got Me FiredВидеоPractice Quiz: Practicing Empathy as a ManagerЗадание

Module Summary and Assessment

Module Summary: Empathy and UnderstandingЧтениеGraded Quiz: Empathy and UnderstandingЗадание
03Consistency, Reliability, and Predictability11 материалов

Managing with Consistency and Reliability

Being a Consistent Manager MattersВидеоHow to Maintain Consistent LeadershipЧтениеActivity: Specific Actions that Promote Management ConsistencyPLUGINPractice Quiz: Managing with Consistency and ReliabilityЗадание

The Best Leaders are Predicable

The Importance of Management PredictabilityВидеоHow to Make the Workplace More PredictableЧтениеPractice: Design for PredictabilityDIALOGUEReal Life Scenarios: Predictability in ActionЧтениеPractice Quiz: The Best Leaders are PredictableЗадание

Module Summary and Assessment

Module Summary: Consistency, Reliability, and PredictabilityЧтениеGraded Quiz: Consistency, Reliability, and PredictabilityЗадание
04Soft Skill versus Hard Skill Expertise 13 материалов

Refining Management Soft Skills

Soft Skills: There Is Always Room for ImprovementВидеоReading: The Most Critical Soft Skills for ManagersЧтениеActivity: The Criticality of Soft Skills Expertise for ManagersPLUGINWhy are Soft Skills so Critical for Managers? ЧтениеPractice: Apply Soft Skills in a Leadership ScenarioDIALOGUEAdopting a Growth MindsetВидеоPractice Quiz: Refining Management Soft-SkillsЗадание

Establishing Management Hard Skills

Hard Skills: There Is Always Room for Improvement ВидеоThe Most Critical Hard Skills for ManagersЧтениеReal World Scenarios: The Critical Role of Both Soft Skills and Hard SkillsЧтениеPractice Quiz: Establishing Management Hard SkillsЗадание

Module Summary and Assessment

Module Summary: Soft Skill versus Hard Skill ExpertiseЧтениеGraded Quiz: Soft Skill versus Hard Skill ExpertiseЗадание
05Course Quiz, Project, and Wrap-up9 материалов

Final Project

About the Final Project ЧтениеHow to Build Credibility and TrustВзаимная проверкаComparing Your WorkОбсуждение

Summary, Glossary, and Final Exam

Course SummaryВидеоCourse Glossary: How to Build Credibility and TrustЧтениеPractice: Design Your First 90-Day Trust-Building PlanDIALOGUEFinal Exam: How to Build Credibility and TrustЗадание

Wrap-Up

Congratulations and Next StepsЧтениеThanks from the Course TeamЧтение