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Operations and Process Management · LearnSpace
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Operations and Process Management

Курс от Illinois Tech
Средний≈ 44.8 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

The course focuses on teaching students how to successfully analyze a business process, research methods of improving a process, and adapt/integrate the improvement. methods into the business process in a prioritized and actionable manner. The goal of the course is to expose students to a universal set of business processes and provide them with a formal approach to improving and monitoring the health of those processes that they can apply in a current or future opportunity.

Навыки, которые вы освоите

Change ManagementRisk ManagementProject ManagementProcess ImprovementProcess MappingBusiness Process ImprovementProcess AnalysisQuality Management SystemsPerformance MeasurementQuality MonitoringBusiness Process ManagementPerformance ImprovementBusiness ProcessContinuous Improvement ProcessQuality ManagementProcess Improvement and OptimizationQuality ImprovementProcess ManagementOperations ManagementOperational Excellence

Программа курса

9 модулей · 138 учебных материалов

01Module 1: Performance Improvement Methodology20 материалов

Course Welcome

Course OverviewВидеоInstructor IntroductionВидеоSyllabusЧтениеMeet and Greet DiscussionОбсуждение

Module 1 Introduction

Учитесь у экспертов

Jeffrey Berk

Adjunct Teacher

Operations and Process Management
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Обучение на Coursera

≈ 44.8 ч

9 модулей

Язык: Английский

Субтитры: Узбекский, Казахский

Часть программы вашего университета
Module 1 IntroductionВидео

Lesson 1: Overview of Performance Improvement Methodology

Overview of Performance Improvement Methodology ReadingЧтениеOverview of Performance Improvement Methodology Part 1ВидеоOverview of Performance Improvement Methodology Part 2ВидеоOverview of Performance Improvement Methodology Part 3ВидеоOverview of Performance Improvement Methodology QuizЗадание

Lesson 2: Understanding the As Is and Should Be Environments

Understanding the As Is and Should Be Environments ReadingЧтениеUnderstanding the As Is and Should Be Environments Part 1ВидеоUnderstanding the As Is and Should Be Environments Part 2ВидеоUnderstanding the As Is and Should Be Environments QuizЗадание

Lesson 3: Prioritizing Gaps, Building Action Plans, and Measuring and Monitoring

Prioritizing Gaps, Building Action Plans, and Measuring and Monitoring ReadingЧтениеPrioritizing Gaps, Building Action Plans, and Measuring and Monitoring Part 1ВидеоPrioritizing Gaps, Building Action Plans, and Measuring and Monitoring Part 2ВидеоPrioritizing Gaps, Building Action Plans, and Measuring and Monitoring QuizЗадание

Module 1 Summative Assessment

Module 1 Summative AssessmentЗадание

Module 1 Summary

Module 1 SummaryЧтение
02Module 2: Continuous Improvement Movements, Continuous Improvement Tools16 материалов

Module 2 Introduction

Module 2 IntroductionВидео

Lesson 1: Six Sigma, ISO, and Baldrige Movements

Six Sigma, ISO, and Baldrige Movements ReadingЧтениеSix Sigma, ISO, and Baldrige Movements Part 1ВидеоSix Sigma, ISO, and Baldrige Movements Part 2ВидеоSix Sigma, ISO, and Baldrige Movements QuizЗадание

Lesson 2: Reengineering Tools (Part I)

Reengineering Tools (Part I) ReadingЧтениеReengineering Tools (Part I)ВидеоReengineering Tools (Part I) ContinuedВидеоReengineering Tools (Part I) QuizЗадание

Lesson 3: Reengineering Tools (Part II)

Reengineering Tools (Part II) ReadingЧтениеReengineering Tools (Part II)ВидеоReengineering Tools (Part II) ContinuedВидеоReengineering Tools (Part II) Continued_1ВидеоReengineering Tools (Part II) QuizЗадание

Module 2 Summative Assessment

Module 2 Summative AssessmentЗадание

Module 2 Summary

Module 2 SummaryЧтение
03Module 3: Process Mapping, Historical Data and Performance Measures18 материалов

Module 3 Introduction

Module 3 IntroductionВидео

Lesson 1: Process Mapping

Process Mapping ReadingЧтениеProcess Mapping Part 1ВидеоProcess Mapping Part 2ВидеоProcess Mapping QuizЗадание

Lesson 2: Historical Data Collection Techniques

Historical Data Collection Techniques ReadingЧтениеHistorical Data Collection Techniques Part 1ВидеоHistorical Data Collection Techniques Part 2ВидеоHistorical Data Collection Techniques Part 3ВидеоHistorical Data Collection Techniques QuizЗадание

Lesson 3: Performance Measures

Performance Measures ReadingЧтениеPerformance Measures Part 1ВидеоPerformance Measures Part 2ВидеоPerformance Measures Part 3ВидеоPerformance Measures QuizЗадание

Module 3 Summative Assessment

Module 3 Summative AssessmentЗадание

Module 3 Summary

Module 3 SummaryЧтениеInsights from an Industry Leader: Learn More About Our ProgramЧтение
04Module 4: Risk Management and Project Management16 материалов

Module 4 Introduction

Module 4 IntroductionВидео

Lesson 1: Managing Business Risk

Managing Business Risk ReadingЧтениеManaging Business Risk Part 1ВидеоManaging Business Risk Part 2ВидеоManaging Business Risk QuizЗадание

Lesson 2: Project Management

Project Management ReadingЧтениеProject Management Part 1ВидеоProject Management Part 2ВидеоProject Management QuizЗадание

Lesson 3: Billing Process Case

Billing Process Case ReadingЧтениеBilling Process Case Part 1ВидеоBilling Process Case Part 2ВидеоBilling Process Case Part 3ВидеоBilling Process Case QuizЗадание

Module 4 Summative Assessment

Module 4 Summative AssessmentЗадание

Module 4 Summary

Module 4 SummaryЧтение
05Module 5: Excellence in Business Processes16 материалов

Module 5 Introduction

Module 5 IntroductionВидео

Lesson 1: Checklist for Excellence in Business Process

Checklist for Excellence in Business Process ReadingЧтениеChecklist for Excellence in Business Processes Part 1ВидеоChecklist for Excellence in Business Processes Part 2ВидеоChecklist for Excellence in Business Process QuizЗадание

Lesson 2: Excellence in Business Process Game

Excellence in Business Process Game ReadingЧтениеExcellence in Business Process Game Part 1ВидеоExcellence in Business Process Game Part 2ВидеоExcellence in Business Process Game Part 3ВидеоExcellence in Business Process Game QuizЗадание

Lesson 3: Trade Association Case Study

Trade Association Case Study ReadingЧтениеTrade Association Case Study Part 1ВидеоTrade Association Case Study Part 2ВидеоTrade Association Case Study QuizЗадание

Module 5 Summative Assessment

Module 5 Summative AssessmentЗадание

Module 5 Summary

Module 5 SummaryЧтение
06Module 6: Action Plans and Change Management17 материалов

Module 6 Introduction

Module 6 IntroductionВидео

Lesson 1: Discussion of Action Plans

Discussion of Action Plans ReadingЧтениеDiscussion of Action Plans Part 1ВидеоDiscussion of Action Plans Part 2ВидеоDiscussion of Action Plans Part 3ВидеоDiscussion of Action Plans QuizЗадание

Lesson 2: Discuss Change Management

Discuss Change Management ReadingЧтениеDiscuss Change Management Part 1ВидеоDiscuss Change Management Part 2ВидеоDiscuss Change Management Part 3ВидеоDiscuss Change Management QuizЗадание

Lesson 3: Human Resources Exercise/Consumer Products Case

Human Resources Exercise/Consumer Products Case ReadingЧтениеHuman Resource Exercise - Consumer Products Case Part 1ВидеоHuman Resource Exercise - Consumer Products Case Part 2ВидеоHuman Resources Exercise/Consumer Products Case QuizЗадание

Module 6 Summative Assessment

Module 6 Summative AssessmentЗадание

Module 6 Summary

Module 6 SummaryЧтение
07Module 7: Quantifying Process Improvements17 материалов

Module 7 Introduction

Module 7 IntroductionВидео

Lesson 1: ROI Overview

ROI Overview ReadingЧтениеROI Overview Part 1ВидеоROI Overview Part 2ВидеоROI Overview Part 3ВидеоROI Overview QuizЗадание

Lesson 2: ROI Computation Scenario

ROI Computation Scenario ReadingЧтениеROI Computation Scenario Part 1ВидеоROI Computation Scenario Part 2ВидеоROI Computation Scenario QuizЗадание

Lesson 3: Quantified Results Exercises

Quantified Results Exercises ReadingЧтениеQuantified Results Exercises Part 1ВидеоQuantified Results Exercises Part 2ВидеоQuantified Results Exercises Part 3ВидеоQuantified Results Exercises QuizЗадание

Module 7 Summative Assessment

Module 7 Summative AssessmentЗадание

Module 7 Summary

Module 7 SummaryЧтение
08Module 8: Technology Insights and Course Wrap Up17 материалов

Module 8 Introduction

Module 8 IntroductionВидео

Lesson 1: Operations and Tech Trends

Operations and Tech Trends ReadingЧтениеOperations and Tech Trends Part 1ВидеоOperations and Tech Trends Part 2ВидеоOperations and Tech Trends Part 3ВидеоOperations and Tech Trends QuizЗадание

Lesson 2: Technology Insights

Technology Insights ReadingЧтениеTechnology Insights Part 1ВидеоTechnology Insights Part 2ВидеоTechnology Insights QuizЗадание

Lesson 3: Class Summary

Class Summary ReadingЧтениеClass Summary Part 1ВидеоClass Summary Part 2ВидеоClass Summary Part 3ВидеоClass Summary QuizЗадание

Module 8 Summative Assessment

Module 8 Summative AssessmentЗадание

Module 8 Summary

Module 8 SummaryЧтение
09Summative Course Assessment1 материалов

Summative Course Assessment

Summative Course AssessmentЗадание