Introducing DevOps Concepts

О курсе

This foundational course sets the stage for DevOps culture, DevOps mindset, Lean software development, and organizational performance. You'll learn how DevOps improves collaboration between development and operations teams, reduces waste, strengthens feedback loops, and supports faster, higher-quality software delivery. The course covers core models and practices including CAMS/CALMS, the Three Ways, Lean principles and wastes, Improvement Kata, A3 problem solving, the Westrum model, value stream mapping, leadership approaches, and DevOps metrics such as deployment frequency, change failure rate, MTTR, and eNPS. Through case studies and practice projects, you will examine how teams used these ideas to improve release frequency, reduce incidents, and explain the value of DevOps to organizational leaders. This course is for DevOps beginners, learners working in development or operations contexts, and anyone helping a team adopt a stronger culture of continuous improvement. By the end of this course, you'll be able to: - Define DevOps and explain the CAMS and CALMS core values. - Describe how the Three Ways support systems thinking, feedback loops, and continuous experimentation. - Identify Lean principles and wastes that affect software delivery flow and quality. - Use Improvement Kata and A3 problem solving to guide continuous improvement efforts. - Compare pathological, bureaucratic, and generative cultures with the Westrum model. - Distinguish outputs from outcomes and interpret key DevOps metrics, including deployment frequency, change failure rate, MTTR, and eNPS. - Apply case study and value stream mapping insights to explain DevOps benefits to stakeholders and leaders.

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Courtney Kissler

Vice President, Nike Digital Platform Engineering