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Introduction to Crisis Management and Crisis Communication · LearnSpace
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Introduction to Crisis Management and Crisis Communication

Курс от University of Colorado Boulder
Начальный≈ 7.7 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Increasingly, modern societies are witnessing crises of confidence in their institutions, whether they are for-profit, non-profit, or governmental. Today, being able to identify and manage a crisis is no longer a “nice to,” it’s essential. In this course, you’ll learn about the basics of crisis management and crisis communication, and what needs to be in an effective crisis plan. You'll also see something that is rarely discussed in detail – how organizations can effectively handle the very first moments of a crisis, and where they can make poor decisions that can have damaging consequences. You'll hear from professionals who handle organizational crises so that you are better positioned to understand the dynamics of crises. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.

Навыки, которые вы освоите

Crisis ManagementStakeholder CommunicationsInternal CommunicationsCommunication StrategiesEmergency ResponseCommunication PlanningCase StudiesStrategic CommunicationContingency PlanningCorporate Communications

Программа курса

3 модулей · 28 учебных материалов

01The Fundamentals of Crisis Communication and Crisis Management10 материалов

Understanding Crisis Management and Crisis Communication

Course Updates and Accessibility SupportЧтениеCrisis in the Modern WorldВидеоWho is Involved in Managing a Crisis? - Part 1ВидеоWho is Involved in Managing a Crisis? - Part 2Видео

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Burton St. John

Professor

Introduction to Crisis Management and Crisis Communication
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Обучение на Coursera

≈ 7.7 ч

3 модулей

Язык: Английский

Субтитры: Узбекский, Казахский

Часть программы вашего университета
Key Crisis-Related TerminologyВидео
Interview: the Basics of Crisis Management and Crisis Communication – Part 1 Matt KrollВидео
Interview: the Basics of Crisis Management and Crisis Communication – Part 2 Matt KrollВидео
Interview: the Basics of Crisis Management and Crisis Communication – Part 3 Matt KrollВидео
Why Do Companies Miss the Warning Signs of a Crisis?Чтение

Module 1: The Fundamentals of Crisis Communication and Crisis Management Quiz

Module 1: The Fundamentals of Crisis Communication and Crisis Management QuizЗадание
02The First Moments of a Crisis10 материалов

The First Moments of a Crisis

What to Do in the First Moments of a Crisis – Part 1ВидеоWhat to Do in the First Moments of a Crisis – Part 2ВидеоWhat to Do in the First Moments of a Crisis – Part 3ВидеоInternal CommunicationsВидеоExternal CommunicationsВидеоInterview: the First Moments of a Crisis – Part 1 Chris LukachВидеоInterview: the First Moments of a Crisis – Part 2 Chris LukachВидеоInterview: the First Moments of a Crisis – Part 3 Chris LukachВидеоSteps to Building an Effective Management TeamЧтение

Module 2: The First Moments of a Crisis Quiz

Module 2: The First Moments of a Crisis QuizЗадание
03The Basics of a Crisis Plan8 материалов

The Essentials of a Crisis Plan

The Benefits of a Crisis PlanВидеоThe Building Blocks of a Crisis PlanВидеоThe Communication Components of a Crisis PlanВидеоInterview: Why Crisis Planning is Important – Part 1 Tom CiubaВидеоInterview: Why Crisis Planning is Important – Part 2 Tom CiubaВидеоInterview: Why Crisis Planning is Important – Part 3 Tom CiubaВидеоKey Fundamentals of a Crisis Communication PlanЧтение

Introduction to Crisis Management and Crisis Communication Summative Course Assessment

Introduction to Crisis Management and Crisis Communication Summative Course AssessmentЗадание