courseraБизнес

2026 Introduction To Customer Service & Customer Support

Курс от Alex Genadinik

Уровень не указан≈ 1.5 чАнглийский

О курсе

Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively communicate with clients. You'll also understand how handle different kinds of clients and customer support scenarios.

Навыки, которые вы освоите

Customer experience improvement Customer Inquiries Customer Support Client Services Customer Complaint Resolution Service Recovery Customer Retention Service Management Customer Relationship Building Customer Engagement Active Listening Customer Service Personalized Service Social Media Management Client Support Customer and Client Support

Программа курса

4 модулей · 16 учебных материалов

01Welcome to this course on customer service and customer support3 материалов

Welcome to this course on customer service and customer supportВидео Customer service mindset and the mindset for your every customer interactionВидео How to make each customer feel like they are your #1 customerВидео

02Fundamentals of handling customer service requests4 материалов

Mindmap and logical flow for how to process a customer service request

Учитесь у экспертов

Alex Genadinik

Преподаватель курса